Hotel Metro

411 E Mason St | Milwaukee, WI 53202  [SEE MAP]Milwaukee, WI  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Beware

Jun 22nd, 2020

The problem is they are renovating and didn’t tell us until we checked in. I couldn’t get the amenities I paid for: fireplace didn’t work, thermostat didn’t work, no bath robes, no jetted tub, no rose petals or champagne (I went to pickup my own made the best of it) no restaurant inside, no continental breakfast and mini bar not stocked. All of these things were advertised 😡 I wanted this to be a relaxing Father’s Day getaway so I tried to stay calm. The front desk ladies were very kind and apologetic. They did give me 20% off my room and validated my overnight parking at the Pfister. The hotel is very pretty. The rooms should be discounted if they are staying operational during renovation. This should be communicated to guests so expectations can be adjusted. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Three weeks over Christmas

Mar 21st, 2020

I stayed at Hotel Metro last December & January for a period of three weeks. I was there for Christmas. This hotel is really a lovely place to stay. The rooms are large, and, despite being in the midst of renovations, very comfortable. The staff are wonderful & everyone is pleasant. I had to extend my stay two times, and the staff could not have been more helpful. I would like to thank everyone, particularly Jen & Donna at reception, Mario & Max on valet & Elena from housekeeping, who ensured that I didn't forget my things, when I had to move rooms. Michael in the restaurant looked after me well. This is a welcoming & comfortable hotel, to say nothing of the great art deco foyer. I look forward to returning & highly recommend to everyone. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great stay

Mar 16th, 2020

We recently stayed at the hotel Metro in Milwaukee after some of the rooms have been recently renovated and WOW they are fantastic! My wife and I thoroughly enjoyed it and the staff are fantastic. Their lobby is currently being renovated and the staff could not have been more polite and gracious the way they treated us-anytime you stay in downtown Milwaukee this will be our first choice! The room is one of the most comfortable places I've ever stayed whether for relaxation or for business this is a first class facility. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Romantic weekend downer

Feb 28th, 2020

I booked this room specifically because they advertised all king suites as having a bath tub. This is a large part of why I chose this hotel, my girlfriend loves baths and I wanted someplace with a really nice one. The room had no tub. The concierge said it was due to the renovations they were all being removed despite the site advertising otherwise. The rest of the room was ok but a little run down and lacked some modern amenities. Over all I could have stayed at motel 6 for a similar experience. Make sure if you are staying here call before you make a reservation to be sure that the website is actually accurate. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Wait till the renovation is complete

Feb 22nd, 2020

The hotel is operating while under renovation. I was not informed of this. Nor did I know that --the restaurant is closed and there's no room service or even a coffee bar (yes there is a coffee machine in the room with non dairy creamer packets as if that suffices) --the gym is closed --the place is noisy during the day as renovations continue --the elevator is freezing because of the renovations --the room, while fine, has no drawers at all, no body lotion, no body wash (only soap bars) though there is a tiny closet. I called in advance to ask about the gym and was told it was closed. I asked whether they could arrange for me to use a gym nearby. I was told no. In fact, when I went in search of coffee and breakfast I found a hotel (Pfister) literally around the corner with a gym. Why on earth did the Metro not arrange for its guests to have reciprocity there? Or at least tell me that I could pay to use it? Similarly, they didn't tell me that this hotel had a restaurant and served breakfast. Perhaps they were afraid that I'd stay there next time. I would. If the hotel wants to remain open when it's in fact only half operational, it should discount its rate considerably, inform customers of the services it lacks, and make arrangements for them to obtain breakfast and gym access as the nearby hotel. TRIPADVISOR.COM USER 

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