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at the Kimpton Hotel Monaco Baltimore
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Oct 19th, 2020
Absolutely splendid hotel. Beautiful wall to wall marble, stunning stain glass windows & staff is attentive. The entire hotel is clean and very well kept. Staff is professional and most importantly available when you need them. From being greeted by the parking valet staff to the check in process ..... staff was helpful, kind & welcoming. Our room was simply breathtaking. It looked exactly like the pictures shown. We stayed in the Spa room with king bed. The rooms had beautiful high celeings with a very modern business class feel. Our bathroom/spa was perfect. The spa tub is comfortably large. Deep enough you are able to soak & enjoy. It was clean!! The bathroom was my favorite. The king bed was comfortable with side table lamps & chargers. Perfect for a relaxing end of the night. I was overly impressed. The hotel’s restaurant has great bar service. The 2 bartenders were professional & attentive. The check in desk has options to purchase alcohol, soda, water & small snacks for all hours. Very convenient. This was a romantic getaway and it’s exactly what we planned & anticipated. I’ve already booked a return stay. 100% worth the money & stay !! TRIPADVISOR.COM USER
Oct 19th, 2020
When you enter the building the decor is very striking. The marble stairs and crystal chandelier give a swanky vibe. Check in is 1 floor up and that went smoothly. We had a spa room and it was very spacious. The only complaint we had was that the shower needed to be touched up a bit more. There was some mold in the grout on the shower floor and wall. We let the front desk know about it and when we got back it had been taken care of. Due to covid you have to request for your room to be serviced which we did day 2 on our way out for the day. It was done by the time we came back. One day it was raining out so we asked the front desk if they had any umbrellas and they sent up 2 full size kimpton branded umbrellas which was great. The staff was always friendly and welcoming. Overall we enjoyed our stay. TRIPADVISOR.COM USER
Oct 11th, 2020
Overall I can’t complain about the Kimpton. The wine hour is the best part, it is now in the restaurant. Check in was no problem. Our rooms were comfortable, the only issue I had was the water in the shower did not get very warm, even after several minutes. The bed and lines were very comfortable. We did regulated extra pillows. It was quiet. Guests do seem to be smoking marijuana in the building so the smell lingers in the halls, not sure why that is any different than smacking cigarettes. Parking, we self parked at the garage around the corner, but it only saved us 6 bucks. We were a tad disappointed that the bar restaurant closed at 10 on a Saturday. TRIPADVISOR.COM USER
Beautiful hotel but lousy plumbing
Sep 22nd, 2020
I was moved from my original room to another one and the plumbing did not work well at all. The toilet was stopped. The water from the shower went all over the floor because there was no door or shower curtain. TRIPADVISOR.COM USER
Avoid At All Costs
Sep 6th, 2020
I'm no hotel connoisseur but I'd always considered Kimptons/Hotel Monacos to be nice. This one has the appearance of grandeur, but it is a facade. Yes, it's very pretty, but on further inspection, it's not somewhere I'd ever stay again. The brand is promising cleanliness, but did not deliver. As the hotel recently reopened on August 1, I would have expected a sparkling clean room. Instead, while the bathroom surfaces were clean, everything else (desks, side tables, light switches) had a deep layer of dust. That tells me the room hadn't truly been cleaned in months, yet alone in preparation for a guest's stay. The bathtub jets were absolutely disgusting. This hotel clearly has no business operating jet tubs. The bed was really nice but I assume the sheets were not clean. Thinking about it, no telling about the towels either. Service was primarily great. Nina at the front desk is amazing and super knowledgeable. And the valets were great. I did call the front desk at night, asking if they had OTC medications available. There is a placard in the bathroom that states everything they have available and that if it is not listed, they will get it. I was super sick that evening and told the evening desk staff that and she suggested that I got to the nearby convenience store. While normally that would be an appreciated suggestion, especially since she gave directions, since I had told her how sick I was and that I was unable to leave the room, the lack of situational awareness was quite appalling. Clearly the placard lies and you cannot get what you need. Also, I was told that the hotel had been at max capacity the evening before, due to an event. Which did not make me feel safe at all, because who is having events in a pandemic? Not that the hotel necessarily had an event, but between the guests I saw and the lack of cleanliness, it was deeply concerning. I'd never stay here again and will not be considering this brand in the future, if it can be at all avoided. TRIPADVISOR.COM USER
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