Hotel NYX Cancun

Blvd Kukulcan Km 11.5 Hotel Zone | Cancun, QROO 77500  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
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Courtesy of Hotel NYX Cancun

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Guest Reviews

TripAdvisor Traveler Rating 5

NYX is the best

Jul 13th, 2020

We loved coming to Cancun we stayed here at the NYX in Cancun. What we loved was how friendly and attentive their staff are, especially hieberto and angel nothing bad to say about this place room is fabulous food is great and drinks are flowing definitely coming back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Celebrating 30th anniversary and 50th birthday

Jul 13th, 2020

There is a reason all these reviews contain names. This was the best personal service we have ever received at any resort. Everyone makes it a priority to learn your name and your preferences. Heriberto was the first to greet us, get us drinks, and carry our bags to our room. Everyone at the front desk went above and beyond to help us. We booked a standard room, but I had foot surgery three weeks prior and needed a ground floor or access to an elevator. We were very willing to pay for an upgrade. And an upgrade it was!! For only $40 more dollars a night we were upgraded to a lovely suite. We got room 522 and wow! It was on the third floor, but right across from the elevator that nobody ever used. Heriberto said it was one of the absolute two best rooms at the resort. We loved the view most of all. The balcony was huge, as in big enough to have a party of 20 people easily. I had read all about Eddy at the Magic Bar and made quick friends with him. He gave us wonderful recommendations and tasty drinks. Ruben at the Deck Cafe was an excellent server, so personable! Abel at Chianti and Deck was one the best, top-notch servers we have ever met. I’m telling you that the service by everyone is impeccable! Now let’s talk about Covid-19 safety. I felt so safe at NYX, and the airport even. Every single measure you can imagine is put into place. When you enter, you step on a shoe sanitizer, then sani-wipe your passport in addition to getting more sanitizing gel for your hands. Every time you enter an eating area you must use the hand sanitizer. In fact, hand sanitizer is available everywhere including the elevator. Face masks were worn by every single employee including the life guard. Once again, I can’t recommend Hotel NYX enough. My husband and I wondered if perhaps they had us confused with someone famous...that’s the level of service we received. We’ll be back ASAP! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Back on the road

Jul 10th, 2020

Fantastic amenities and staff. Staff was very attentive and disciplined about using PPE and social distance practices while providing a great, relaxed environment for guests. Highly recommend the dinner on the beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wedding at hotel NYX

Jul 10th, 2020

My sister is getting married on the beach and all her family and friends are staying at the NYX. Beautiful clean resort ! Been to Cancun many times and this is by far my favorite , the food is great , drinks were delicious and rooms are amazing !! Staff is also extremely inviting and nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

1 year anniversary

Jul 10th, 2020

Place is awesome. Water is warm. Drinks are great. If you need something stronger just ask. Shots. Amazing tacos on the beach, shrimp/ fish. Battered and deep fried. 10/10. Trustworthy salesman on the beach who offer solid excursions. It’s a great time. Definitely recommend and will be back. Elio is the man. TRIPADVISOR.COM USER 

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