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at the Hotel Napoleon, An Ascend Hotel Collection Member
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Way Above Expectations!!!
Feb 16th, 2020
The room as awesome but that doesn't even compare to the customer service. This group treated me like family from the moment I arrived. Justin (front desk) was such a professional and handled our last minute changes like a champ. George (bartender) made a Chocolate Martini that almost caused me to propose to him. But Rocky (the manager) saved my life! I was unprepared for the "high" temps of 39 degrees. Guess what he did? He lent me his coat for my entire stay. I have fallen in love with this property. A hotel room is supposed to be clean and the staff is supposed to be courteous. But this team went well above and beyond and has become new family. I will be sure to stay here each time I'm in Memphis and make this my go-to recommendation for friends. TRIPADVISOR.COM USER
Feb 14th, 2020
My husband and I ran to Memphis after doing business in the area and wanted to try something different. Selected Hotel Napoleon and so glad we did! From the valet attendant upon arrival to the security guard at the door as we left, EVERYONE was super friendly and helpful. Complimentary coffee and water in the lobby and the rooms were spacious and very comfy. Super location and worth booking -just “pop in” to the Peabody - and stay at the HN! TRIPADVISOR.COM USER
Nice hotel overall.
Jan 26th, 2020
Staff were all very nice, from the hotel desk, valet parking, bar and in between. Lobby and room very clean and well kept! Breakfast at the bar was good. We had the Napoleon toast, which was delicious and not too sugary/sweet like I was concerned about. The breakfast wrap with bacon, sausage, egg and veggies was very good as well. The lobby has free cups of cold water, fruit infused water and a variety of coffees. Also bottled water for sale. Valet parking was easy and great. Worth $28. The corner king room on the fourth of five floors was a nice size with beautiful big windows and the bathroom was big with a good shower! The bay window had light screen shades and curtains which were great to block light. The other two large windows in the room had light shades but no curtains. Lots of light from outside at night and especially when the sun came up made the room too lit for optimal sleep. Plus the light shades are somewhat sheer so you feel a little exposed even though no one can probably see in. Other rooms may not be the same since the corner rooms have more windows. Oh and we could hear the people above us at times. They dropped something in middle of night and we could hear their footsteps. Plus sometimes street noise from a loud motorcycle and one loud car. Bed was fine although a bit firm. We slept decent although not the best with the issues mentioned. The shampoo, conditioner and soap products were very nice! A robe and slippers are in the room. Hair dryer, safe, refrigerator, Keurig coffee maker and good size tv also in room. We’d consider staying again. There’s pros and cons anywhere you go. TRIPADVISOR.COM USER
One of the Best
Jan 17th, 2020
Needed a nice place to stay for a week while doing business in Memphis. Stayed at many other places and this one has provided the greatest quality for the money thus far, even compared to the Peabody (which I would still advise everyone visit just once for the historic value). Everyone from the valet drivers, hotel staff, managers, and even the housekeeping crew were amazingly knowledgeable and genuinely kind during the whole visit. You can tell that they are not just trained with scripts, but they even pick up on body language cues from the guests to see if they can be of any service. My only regret is that I can only give them 5 stars on here instead of 6. Rocky and all of the other staff are great leaders and are truly assets to that company! Well done. TRIPADVISOR.COM USER
Jan 15th, 2020
While driving east, we overnighted in Memphis and landed at the lovely Hotel Napoleon. Everything was great, and I want recognize Koriana at the front desk for going above and beyond to return an item I had left behind. I appreciate that she took the time to take my call, find the lost item and have it sent it my next destination. Excellent customer service! Thanks!! TRIPADVISOR.COM USER
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