Hotel Novotel Aix en Provence Pont de l'Arc Fenouillères

avenue Arc de Meyran | Aix En Provence 13100  [SEE MAP]Aix En Provence  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Grubby and Dingy

Sep 4th, 2019

External appearance of hotel is ugly concrete for the 60's or 70's. Reception was ok. We were on the first floor , when the lift door opened we were confronted with a very dirty and stained hallway carpet. Then we arrived at our room, it was clean, which after the hallway carpet was a pleasant surprise ! The room was very dark. The bathroom was old and tired, the chrome bath-rail was worn through to the base metal, and the rest was generally tired. In the morning we mentioned the condition of the hallway carpet, and that our room seemed somewhat tired and dark. To our surprize the reaction of the receptionist was that THEY WERE AWARE OF THE CONDITION OF THE CARPET, BUT HEAD OFFICE IN PARIS HAD NOT BUDGETED FOR THE REPLACEMENT OF IT. With regard to our comments on the room we were told that WE WERE IN ONE OF THE ROOMS THAT HAD BEEN REFURBISHED!!!! My wife is French so there was no misunderstanding nothing los in translation. I have stayed in many hotels in the Accor group, this is by far the worst and a disgrace to the brand. Needless to say I shall not stay in this hotel ever again, and would not recommend it to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Some redecoration needed

Aug 3rd, 2019

The floor covering in the corridor but also in the bedroom is stained and needs to be replaced. The room itself is not too bad and the beds are good. The people at the reception desk and the restaurant are very nice. Especially the young lady who's mother is a Dutch woman is lovely, sweet and very friendly. Parking is free. From the hotel a bus is running (line 16) to the city center. The garden is veryis very nice and sitting on the terrace while having breakfast or dinner (at a very attractive rate) is pleasant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Overnight stoppage on Family Vacation

Jul 28th, 2019

Small and economic hotel close to the highway. We did stay in a Family Room with 4 people (2 adults and 2 children). Good air condition, wonderful comfortable beds, coffee and tea available in each room. The room was very small. For our “one-night stay” this was perfect, as we were travelling and just looking for an overnight hotel. For vacation with 4 people I would rather recommend a place with bigger rooms available. Fast internet and free parking. Clean bathrooms, nice lobby, very nice staff and breakfast is offered. We took to much time in the morning and had not been able to have breakfast. The hotel did prepare us a small lunchbag to take away. Very nice and thank you very much for that. Recommendable and we would come back here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This is such a find

Jul 26th, 2019

This hotel is located near the motorway but is very convenient to get into Aix. The bar and restaurant are delightful. The food in the restaurant is lovely with a good variety on offer. The staff are outstanding. We came back 3 times this month as it is such great value and a good location to explore provence. The bedrooms are dated but I saw cleaning in progress and it is carried out thoroughly infact the whole Hôtel is spotlessly clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Quiet hotel

Jul 17th, 2019

We wanted to book a hotel in the city, but seemed to have chosen the wrong Novotel. This one is at the edge of the town. Hotel is already dated. Fine for a night's stay. Otherwise nothing special. There was ample parking space for those who travel by car. TRIPADVISOR.COM USER 

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