Hotel Novotel Mexico City Santa Fe

Antonio Dovali Jaime 75 | Mexico City, CDMX 01210  [SEE MAP]Mexico City, CDMX  [SEE ADDRESS]
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Courtesy of Hotel Novotel Mexico City Santa Fe

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at the Hotel Novotel Mexico City Santa Fe

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Guest Reviews

TripAdvisor Traveler Rating 2

A disappointment

Oct 11th, 2019

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Never again . Noisy, expensive, unfriendly.

Sep 25th, 2019

Being Accor Platinum believe me I know what I’m talking about. Really unfriendly staff, noisy at 8 am , small and ridiculously expensive rooms. Won’t ever come back to this place. Just take the Hilton opposite site for 10 us more. This one is really annoying. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Rude Receptionist

Apr 9th, 2019

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Used to be far better...unbelievable noisy on executive room level ! Avoid !

Oct 14th, 2018

Very,very noisy, even on a sunday morning. Pretty much impossible to get a good night’s sleep...and this on an executive level. Room was spacious for the price but what is the point of a hotel when you can’t rest. Won’t come back unless it was very cheap. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice rooms, friendly staff.

Oct 4th, 2018

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:) TRIPADVISOR.COM USER 

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