Hotel Novotel Mexico City Santa Fe

Antonio Dovali Jaime 75 | Mexico City, CDMX 01210  [SEE MAP]Mexico City, CDMX  [SEE ADDRESS]
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Courtesy of Hotel Novotel Mexico City Santa Fe

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at the Hotel Novotel Mexico City Santa Fe

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Guest Reviews

TripAdvisor Traveler Rating 3

Rude Receptionist

Apr 8th, 2019

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Used to be far better...unbelievable noisy on executive room level ! Avoid !

Oct 14th, 2018

Very,very noisy, even on a sunday morning. Pretty much impossible to get a good night’s sleep...and this on an executive level. Room was spacious for the price but what is the point of a hotel when you can’t rest. Won’t come back unless it was very cheap. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice rooms, friendly staff.

Oct 4th, 2018

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hotell with view of a wall

Sep 27th, 2018

Hotel with a wall view As a member of Accorhotel I booked the excutive room. The room is nice but the views are terrible. You see a wall in front of it and it feels like you are locked in. No information about the view on the website otherwise I would never book in this hotel. He who works at the desk will not check or find another room with a better view and sucks all the time, as I told yesterday we are fully booked. He say we had 10 that checked out and 10 checked in. Ok how about me? I also pay for my stay. The others at least try to check. The room has a big TV, coffee machine that breaks so the whole floor can hear when you make coffee. No bathrobe as it says in description. and minimal with shampoo but no hair conditioner or toothbrush. Santa Fe is a fairly trafficked area and far from the city center. There are many hotels in area and restaurants Due to rain, no pool has been tried. Breakfast is good and staff tries to serve the guests in the best possible way and therefore can not complain but generally the hotel is small and in the evening there are no activities. I would not recommend to book here and travel far to be placed in a wall-facing room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Hotel

Jul 26th, 2018

A developer invited me to the Formula 1 event in November 2017, and reserved Novotel for 11 persons, I enjoyed a lot the place and the surroundings, hotel is greatly located with excellent services from its employees. TRIPADVISOR.COM USER 

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