Hotel Omni Mont-Royal

1050 Sherbrooke St. W. | Montreal, QC H3A 2R6  [SEE MAP]Montreal, QC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Good location, great hotel

Mar 15th, 2020

The hotel is located close to city centre with easy access to a variety of popular neighbourhoods . The lobby area is quite small and has a lovely bar with comfortable seating. The rooms are spacious with large windows and a pretty good view. There is a pool on a separate level with limited seating and a view on the city, the back portion of it, mostly occupied by sun beds mostly overlooks a wall which isn't quite the best. The concierge and front desk stuff were very helpful. Overall a great stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Mar 4th, 2020

The Hotel itself was a great hotel in a great location at a reasonable price for downtown Montreal. The rooms were spotless, spacious and very comfortable with a very large and modern bathroom but the best feature of the hotel by far was the Valet attendant, PIERRE!!! We have never met a more accommodating hotel employee in our life. From the time we pulled into the hotel until the minute we left the next day, Pierre went out of his way to make sure we were enjoying our stay every time we passed through the lobby and always asked if we needed anything. He apologized to us when we first arrived that he would not be able to park our truck for us because the Hotel does not "allow" them to park trucks anymore due to a new policy. So what does he do, he literally walks me directly to the parking lot across the street and explains everything I need to know from there. Pierre has been working at this Hotel for 41 years and in my opinion, should be the highest paid employee there. If you want your hotel business to succeed, it starts with people like Pierre. On top of all this, he had us in tears laughing so hard every time we saw him and is literally the nicest guy we have ever met. Hotel Omni Mont-Royal, you need to reward this man in a big way because I guarantee you, people return to your hotel strictly because of him, I know we will!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Location, Fair Price

Feb 21st, 2020

Have stayed here 4-5 times in the last 12 months. Great central location, with access to shopping, Metro (subway), restaurants and nightlife. Reasonably priced rooms for the area. Rooms are in relatively good shape. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic Family Experience

Feb 20th, 2020

Our family (4 adults & 1 18 month old) stayed in adjoining rooms on the 29th floor overlooking the mountain and McGill University. We couldn't have arranged anything better than was provided. And we had to hang out because it was cold and snowy making it tough for the little one on board. Rooms were so comfortable, the showers perfect, the beds terrific. Room service meals were great and the cafe Hotel staff were all so wonderful - especially Valeria in the bar, who enchanted and cared for the toddler and adults in equal measure. I neglected to remove my silk pillow case and it went off to the laundry. I was so mad at myself - and the maid service - until I thought to call Housekeeping. They had found it, washed and ironed it and were waiting for the owner to contact them. The Director of Housekeeping, Emanuel Marroquin brought it right up. I've lost lots of article in hotels so this was such an impressive experience. The one complaint? Expensive movies and more importantly: dry air - pretty much a chronic winter problem. Cannot speak highly enough of this hotel and staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great location, beautiful views

Feb 18th, 2020

We were in the city for 3 days, on a mini vacation. I've stayed in the city many times but this was our first visit to this hotel. As far as location goes, it was great, very close to all attractions. Check-in was very fast, very easy, and we were able to check into our room 4 hours early. The room itself was okay, a little dated but clean and the view was great. Most of the staff was very nice, the doorman, the front desk staff, but the lady that was working on the 3rd floor fitness area was very rude. We walked down to check it out as we were leaving the hotel to grab a bite to eat. She didn't say hello, she simply said "ummm excuse me" in a very abrupt manner. So we asked where the pool was (I was tired, I meant jacuzzi), she said "Umm it's outside". We felt extremely unwelcome. When I corrected myself, she said it's right over there but then asked if we were just coming from outside because she didn't want us to get dirt on the floor.... first of all, I get that you don't want people tracking dirt, salt etc. from their outdoor footwear into this area, however, there are much more polite and welcoming ways of going about it. When I explained that we were not outside, we were coming from our room, she just asked for our room key and that was it. If the rest of the staff was like this, I'd never go back to this hotel. On the day of checkout, there was a charge on my credit card for the bar at this hotel, which we didn't visit. I called down to the front desk, the person who answered the phone was very nice, very helpful and very professional. He called me back within 5 minutes, explaining that it was indeed an error and they had it reversed right away. Also, the cleaning staff: they are very diligent, so much so that on two of the mornings we were still in our room (with the door latched from the inside) they knocked and we were still asleep, they tried to enter the room, so if you're inside your room, make sure you put your do not disturb sign on the door until you leave the room in the morning. TRIPADVISOR.COM USER 

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