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at the Hotel Palace Berlin
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Sep 27th, 2020
Super hotel, clean, big rooms. Nice swimming pool. In the city centre, next to the Zoo. In a living area of the city. The only min point is that there is no parking at the hotel, so we need to park in a public parking close to the hotel (3 min walking). TRIPADVISOR.COM USER
Aug 30th, 2020
We went 4 days at Hotel Palace Berlin, We spend a really good time there. I didn’t put 5 starts cause i had a really big disappointment for the SPA! The water temperature was cool and unfortunately I couldn’t swim once! Stuff really cordial and room clean (not huge). Breakfast was good a little bit over priced . Location really good in the center of berlin! Hope that helps TRIPADVISOR.COM USER
Service is disappointing, no response to complaints about construction workers at the hotel wakening me up
Aug 6th, 2020
The 16th of July 2020 we headed back home from our vacation and had been driving through Germany for 1 day. We wanted to have stay over in Berlin to relax and enjoy life at a high rated hotel. We chose Hotel Palace Berlin and booked two rooms as all family rooms was occupied. Luckily we got 2 rooms just beside each other at the third floor. The room was very nice and clean, with great room for 2 persons. The view though was a bit disappointing as the outside area was filled with building materials and containers. We did also notice that the room just next door was under construction but we dident think more about it. We had a great dinner at a restaurant in Prenzlauer Berg at the Flying Monkey (can absolutely recommend) and after that we would like to have a good night sleep. Unluckily I woke up at 7 am in the morning as the construction workers started knocking and drilling in the room just beside me. I tried to sleep again, but the noise was way too loud and continued until I had enough and got out of bed. I visited the reception to express my complaint and I got the message from the employees that they were very sorry about it and excused many times that normally the construction workers would give a 'heads-up' before starting the construction work. The message was that they could not give any compensation as the rooms was already paid and the city tax couldn't be refunded. We (my wife and I) kept complaining and talked to another employee. She finally promised to do something about it and give us an answer or solution to our complaint the same day either via phone or mail. We accepted and left Berlin the 17th of July 2020 heading home to Denmark. We had no answer that day, even though we kept requesting an answer or solution to our complaint. The day after (18th of July) we wrote a mail to the Hotel Palace Berlin again, requesting an answer or solution as promised. We got an answer (at least), that the manager was on vacation but would take it as the first task when arriving back to work the week after. Today, the 6th of August 2020, we still haven't heard anything from Hotel Palace Berlin. After 3 attempts between 18th of July and today to receive a solution or answer to our complaint - we gave up and wrote this feedback instead. I have waited to post this review until now as I know everyone has been affected by Covid-19 and vacation time. But I won't accept this and I think Hotel Palace Berlin had the chance to do something about it to avoid negative feedback. I think it is very unprofessional, in the first place, to give us the rooms just next to the construction area. It is very unprofessional to avoid and not giving us a solution or answer to our complaint the same day as promised. It is very very unprofessional to ignore our requests for an answer or solution. This feedback is ment to give a heads-up to everyone wanting to visit Berlin and consider staying at Hotel Palace Berlin - be cautious... TRIPADVISOR.COM USER
One night stay
Jul 30th, 2020
I liked the location of the hotel and the room itself was nice and clean. Though I wasn’t satisfied with the bathroom which seems a little outdated for a five star hotel. Otherwise evening was fine here. TRIPADVISOR.COM USER
Great value for money
Jul 28th, 2020
Service very good from all staff. Location is perfect if you like this area of Berlin. Nice, clean and well maintained rooms. No doubt great value for your money at this hotel. Considering the standard of this hotel and the convenient location the price for 4 nights were more than fair. Certainly a hotel we would consider again. TRIPADVISOR.COM USER
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