Hotel Playa Conchas Chinas

Carr. Costera a Barra de Navidad Km 2.5 | Puerto Vallarta, JAL 48399  [SEE MAP]Puerto Vallarta, JAL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Nightmare Customer Service!!!!

Oct 9th, 2019

My husband and I were so very excited about going to this resort for our anniversary. Unfortunately we had to reschedule our stay until November. Trying to reschedule our stay has been an absolute nightmare they’re customer service is so awful. I speak Spanish so there is no language barrier even the manager was so rude she kept talking over me and would not give me a chance to get two words in. I had called several times to speak with reservations and apparently after a certain time they aren’t there for reservations? So I had to try again and again. Finally speaking with the manger as mentioned above she was not cooperative and she wouldn’t even listen to what I was trying to say. She kept talking over me and there was no resolution to our conversation because I couldn’t even say anything. I’m so frustrated and I can’t believe she is the manager I can’t imagine what the other services are like if the manager acts in such a manner. I will not be staying here for our anniversary and I definitely do not recommend this hotel. Who wants to stay in a resort that’s supposed to be relaxing and have to deal with poor customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Sunny PV

Oct 7th, 2019

Wonderful staff, wonderful inexpensive food at this resort. Furnishings and beds were great. This is a small resort, 40 plus rooms, quiet, and extraordinary views. Would have liked a television in the bedroom. My only complaint. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Serene Ocean Palace

May 12th, 2019

This place is just the absolute bomb! Spectacular location, beautiful rooms, awesome courteous staff, superb restauraunt and bar, great beach and pool/hot tub. We keep coming back here several times per year because this place is just the best! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My favorite place

Mar 26th, 2019

The units are large, airy, mexican decor. Original Oil painings of scenes of Mexico on the walls. Heavy wooden furniture carved with flower designs, full kitchen, spacious balcony with a heart stopping view of the ocean below. The restaurant hangs out over the waves crashing on the rocks below. No walls! It is open to the breezes. A 50 cent quick bus ride takes you to the romantic zone, center of all the Puerto Vallarta action and the famous Los Muertos Beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4


Mar 5th, 2019

If you want a small boutique hotel that has retained the charm and character of Old Mexico, look no further. The old staff, Miguel, Franco, Elijio, and new Kenia, all make you feel welcome and at home. The new owner, Angie, has gradually restored this small hotel, taking care of deffered maintaince, adding up to date design, while retaining old charm. They have also added an entirely new 5 room wing, which are entirely state of art, for those wanting the modern contempory type room. All rooms are spacious and have a balcony view, some have kitchens with new stoves & mini frig, comfortable mattresses, good hot shower! I love the new colorful upholstered headboards, curtains, chairs and cushions which reflect the artistist eye of the owner, who has carefully keep authentic mexican tile features, yet added modern touches, color schemes, and amenities. I have stayed in many rooms over many trips with my husband. This trip I shared 2 bdrm suite (#408/409) with 2 friends. It was perfect, had QQ & K, with shared balcony, that had table & chairs to fit 4-6 people. My husband and i have stayed many times over several years, and I can only say time has made this old hotel better! TRIPADVISOR.COM USER 

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