Hotel Playa Conchas Chinas

Carr. Costera a Barra de Navidad Km 2.5 | Puerto Vallarta, JAL 48399  [SEE MAP]Puerto Vallarta, JAL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Like an old movie set.

Mar 12th, 2020

Breathtaking ocean views, but very small and rocky beach area with only a handful of plastic chairs to use. Clean sheets and towels. Older hotel, sparks flew from outlet when we turned on the coffee pot. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Wonderful stay

Jan 7th, 2020

I decided to stay in this hotel for 2 nights during New Year's 2020. The hotel is really simple, does not offer any additional services, but still I would definitely return here. It's a cozy hotel, the views are stunning, all rooms have balconies and face the ocean, some of the rooms have hot tubs or swimming pools. Even though the hotel does not offer any food or sell anything extra, there are 2 restaurants which do not belong to the hotel but are located in the property, one in the first floor, with beach access, and the other one on the top floor, which you can access by quickly leaving the property and you will find it next door. The beach is very small but because of the location, it feels like if were private. The rooms are very clean, and have cable TV and A/C, , the bathroom is OK. The furniture is nothing fancy, but enough for a nice stay. The balconies are amazing, so it's a good idea to just sit outside and soak in the view. To top this off, it's so close to Playa Los Muertos and the famous Romantic Area, so you have the chance of walking there (25 minute walk), or take a cheap Uber. I would definitely return! Loved it. Price for your money. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Nightmare Customer Service!!!!

Oct 9th, 2019

My husband and I were so very excited about going to this resort for our anniversary. Unfortunately we had to reschedule our stay until November. Trying to reschedule our stay has been an absolute nightmare they’re customer service is so awful. I speak Spanish so there is no language barrier even the manager was so rude she kept talking over me and would not give me a chance to get two words in. I had called several times to speak with reservations and apparently after a certain time they aren’t there for reservations? So I had to try again and again. Finally speaking with the manger as mentioned above she was not cooperative and she wouldn’t even listen to what I was trying to say. She kept talking over me and there was no resolution to our conversation because I couldn’t even say anything. I’m so frustrated and I can’t believe she is the manager I can’t imagine what the other services are like if the manager acts in such a manner. I will not be staying here for our anniversary and I definitely do not recommend this hotel. Who wants to stay in a resort that’s supposed to be relaxing and have to deal with poor customer service. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Sunny PV

Oct 7th, 2019

Wonderful staff, wonderful inexpensive food at this resort. Furnishings and beds were great. This is a small resort, 40 plus rooms, quiet, and extraordinary views. Would have liked a television in the bedroom. My only complaint. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Serene Ocean Palace

May 12th, 2019

This place is just the absolute bomb! Spectacular location, beautiful rooms, awesome courteous staff, superb restauraunt and bar, great beach and pool/hot tub. We keep coming back here several times per year because this place is just the best! TRIPADVISOR.COM USER 

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