Hotel Posada Del Mar

Av. Rueda Medina No. 15-A | Isla Mujeres, QROO 77440  [SEE MAP]Isla Mujeres, QROO  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Worst customer service ever!

Aug 5th, 2020

Please avoid staying in this hotel, the lady at the front desk was horrible , treating us like garbage and not really caring. The rooms are full of mold and dirty. There are plenty of options to stay somewhere else in this beautiful island. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

As what I've been expecting the last 30 years!

Mar 14th, 2020

Posada del Mar has been my hotel on Isla for 30 years. It is a great place to stay. It's not a luxury hotel. The room I had 201 in the old building was very clean & neat. The shower room could use updating. Overall I paid a very modest price for a 2 week vacation at the height of the winter season. The location is the best! The most beautiful beach is across the street. The center of town is at your doorstep. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Mar 7th, 2020

Booked a room for 5 nights while we had a large group of friends staying at our house. We booked a room with 2 queen beds. It so bad!!! The air conditioner was broken so it blew directly on the beds. I got a big fan from home and pointed it at the unit so it would blow it away from the beds. There was no refrigerator, coffee pot, microwave or anything. We had no internet as advertised. I got sick the third day and when our friends came down I opened the door and she said “OMG the sewer gas is so bad no wonder you are sick. I knew it smelled bad but didn’t realize how bad bcuz I was used to it. The people at the desk said sorry but did nothing about anything. They said you booked a basic room. They need to specify which room is basic and what they don’t include. The customer service was pathetic. They could have cared less about anything. We wet towels and put over the drains to stop the sewer gas. It was the longest 5 days of my life!!! And I was paying for it. Sad!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great location!

Feb 24th, 2020

The room was very basic. You get what you pay for. Everything was very dated but it was clean and definitely in one of the best locations. It was exactly what we expected based on the reviews and price. We loved being across the street from the best beach on the island. We didn't have any problems at the resort. I would stay there again. This didn't really affect us but at night, there tends to be music on the beach played from the back of a vehicle that was loud and could be heard from inside our place. We were there from Friday night thru Sunday and on Sunday night, I am pretty sure it went till 1am. It didn't bother us but I am sure some would complain about it. If you are looking for a place to sleep and shower close to everything, this is a great spot for the $. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Safe, quiet and great location

Feb 16th, 2020

We come to Isla every February (for maybe the last twelve years) and this was our first time at Posada del Mar. We would definitely stay there again. We booked a standard room which was Room 326. It was large, very clean, had a large bathroom and a large balcony. The AC worked great and was also quiet. There was a fridge. The room and bathroom were cleaned every day. Plenty of towels. The beds and pillows were very comfortable for us. We had hot water and good pressure in the sink and shower. The steps to the third floor were easy. The wifi was strong. The pool was clean, my only suggestion is to provide more lounge chairs and umbrellas. TRIPADVISOR.COM USER 

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