Hotel Racquet Cuernavaca

Vil 100 Fraccionamiento Av. Francisco Rancho Cortés | Cuernavaca 62120  [SEE MAP]Cuernavaca  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Not a serious hotel

Aug 10th, 2019

The room is spacious but old. The bed was bad quality and not soft. The worst part was the noise, the bathroom from the next room was at the other side of my bed. I could hear everything. The tubes were so loud that they woke me up several times. Don’t waste your money in this “hotel”. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Nice club to do tennis but don't sleep overthere

Apr 22nd, 2019

That was one of the worst hotel we went. Forst of all, please, why being so limited on breakfast. If we pay that price, we are expecting a buffet or something much more generous !! We said our room was not confortable at all, because the laundry place and storage where in front of it... they didn't car at all. Every morning (we stayed only 2 nights) at 7a.m, the personel started to chat in front of our door... or I would stay the wood curtain we had as a door to prevent them seing us naked at least but that's it !!! We were expecting a nice and comfy experience, we at least had a great moment at the SPA... which is not run by the hotel ! and you see the difference ! I review all the hotel we go to. We travel a lot, in all kinds of places, country and hotel of course. This one is one of our top 3 worst. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

This residence is all about your expectations....

Jan 5th, 2019

This is not a hotel. Rooms attached to an upmarket tennis club. Spacious grounds which include a good size outdoor pool and attached toddler pool. Pool-side bar, sun loungers and tables under umbrellas. Large bedroom with triple bed decorated well to local taste; food bathroom with strong shower. Shockingly poor internet, unreliable. Poor “Continental” breakfast (coffee, fruit and juice). Poor check-in meant confusion and embarrassment over content of breakfast. Evening dinner signed for in usual way - 10 minutes later harangued by waiter insisting it was paid in cash. Masseur for Spa appointment was late, creating anxiety and a rushed start to the experience. Unresponsive staff, courteous at best. TripAdvisor ratings are illuminating 4.0 overall, but only 3.0 for those in English. If you are a “local” looking for a weekend family retreat this is probably a good choice; but it does not come anywhere close to an international 3* ratings based upon the “user experience” TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Warm pool, dated room, mediocre food

Jun 20th, 2018

Our family stayed at this hotel for 3 nights for business and pleasure. Strengths: we enjoyed the warm pool and it's peaceful natural surroundings. Very relaxing. The traditional style of the main building and it's well coifed courtyard was inviting. Staff were constantly cleaning and pruning the public areas. Our room had air conditioning and a ceiling fan. Helpful front office staff. Lots of tennis courts that we did not use. Fresh squeezed orange juice and delicious hot chocolate at breakfast. Nice fruit plates. Weakness: Dated rooms with poorly installed tile. Random nails sticking out of bathroom walls. Lowest end bathroom fixtures. Electric cord for hairdryer was unsafely directly hooked up to electricity through broken corner of electric outlet. Dresser in bedroom was unusable. Lights were old and insufficient for the space. Long walk from room to pool & back made you cold. Included breakfast was limited to bland eggs or poorly prepared Mexican chili and tortilla dish. No danishes. Very disappointing breakfast. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Lovely grounds and house!

Dec 21st, 2017

I was in the hotel this morning for breakfast with some friends. The place is beautifull, I keep remembering how pretty it is everytime I visit it. The weather was delicious and so was the food. The staff was friendly a little slow but overall good. TRIPADVISOR.COM USER 

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