Hotel Raquel

Calle Amargura 103 esquina a San Ignacio | Havana, Ciudad de la Habana Province  [SEE MAP]Havana, Ciudad de la Habana Province  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Lovely Building but disappointing

Jan 3rd, 2020

I had two different stays at this hotel whilst on a tour. The building was stunning and was in a great location. The first stay was for three nights and we had no hot water for the entirety of our stay. We contacted reception multiple times and the service was very poor in dealing with this issue. One morning we went for breakfast to find bugs on the food. Our second stay, nine days after our first stay, we enquired whether the hot water issue had been resolved and we were told that there was still no hot water. The lady in reception literally told us it was "too bad". We were really disappointed with our stay here and it was such a shame because it was such a beautiful building that has so much potential to be a great hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Old charm but...

Aug 15th, 2019

Stayed here for three nights until we were moved because of having no water. Right in the middle of old town with access to everything as walking is easy. Staff are not real interested in listening or helping with anything, especially the night receptionist. Osmani was probably the best but they were more interested in watching the soccer than the problems with ther water. Rooms were old but comfortable except the air con didn't work. Breakfast was very limited and had a fruit plate and eggs. Drinks were incredibly expensive so go outside to bars next door and pay half the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Old Havana Hotel

Jul 22nd, 2019

I stayed in this hotel whilst touring Havana for one night. It is situated in the centre of old Havana,close to all amenities and historic sights. The hotel building is beautiful and historic and has some lovely architecture. My room was quite a nice size with a good size bathroom.There were some shower gel,shampoo and a hairdryer you could use as well. However there was no hot water available when i arrived and the following morning no water at all! This was very disappointing as the hotel itself had a lot of charm. There was a fridge mini bar in the room but obviously you have to pay for anything you use. The windows in the room lead onto a small balcony which was nice as i could see some of the streets below. Breakfast was average and the coffee quite strong. I found the reception staff in the morning quite rude and they kept you waiting for quite a bit until they dealt with you. There is a old fashioned lift which was great to use but i could imagine there are some problems with it at times. Overall not too bad a stay for one night.I recommend you view the roof terrace,great views. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Lovely decor but disappointing

Jul 4th, 2019

Stayed at this hotel on an overnight stay to Havana. Beautiful building, roof terrace was a nice bonus too with great views. But disappointing that having woken up in the morning to no water. Had to use the bottle in the mini bar to flush the toilet and wash down. And we even had to pay for it upon check out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Old world charm

Jul 2nd, 2019

A beautiful hotel in the old town of Havana. Perfectly located for walking around the historical plazas and main streets all within 10mins walk. Our room had high ceilings, hairdryer and shampoos etc and relatively good air con. Lovely rooftop terrace. We also had 5 hrs wifi included. Negatives was a little bit faulty towers. You have to bang on the door to get in if you arrive after 10pm and breakfasts were just ok. Old lift was a bit hit or miss. This all said would stay again. TRIPADVISOR.COM USER 

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