Hotel Rathaus Wein & Design

Lange Gasse 13 | Vienna 1080  [SEE MAP]Vienna  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great experience

Jul 19th, 2019

Lovely gem of a hotel, nicely located in a quiet street. The staff is lovely, the hotel in itself is lovely and the breakfast was sufficient too. Had three great nights there and will definitely stay at the same hotel the next time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic hotel!

Jul 16th, 2019

Loved the location of this hotel on a cute, trendy street, close to the subway. The staff were fantastic and the rooms were huge, which you can’t always find in Europe. The breakfast was really good, with a nice selection of meats, cheeses and breads among other things. We enjoyed drinks in the courtyard a few times as well. Would highly recommend this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Spacious rooms

Jul 7th, 2019

The hotel is very clean and the room was spacious with a semi open bathroom design. The room was toward the courtyard and the view was not particularly nice and there was some noise from the courtyard as well as guests arriving late at night. As the name of the hotel suggests the rooms are themed based on wine. I expected some small samples of wine for tasting in the room but you could only purchase full bottles. I was also disappointed that there was no kettle in the room. Breakfast offers good variety. However even though we arrive halfway through the breakfast service many items were out and not replaced. The welcome at the reception did not make you feel particularly welcome. No information about the hotel given and even asking for a second key card seemed like too much effort. Basic services like patching through an incoming call did not work. The hotel is well located outside of the main city centre but an easy 15-20 minute walk. There are many lovely and less touristy coffee houses nearby. Overall a good hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Baltic and Europe Tour

Jul 5th, 2019

This hotel was absolutely fantastic when you arrive you have to walk up several stairs to the reception but after that your room will either be on the same floor or there is a lift. The staff here are extremely friendly and helpful. It is a wine hotel and they encourage you to do a wine tasting before choosing what you’d like to drink. There was no tea and coffee making in the rooms but the staff happily bring it your room 24 hours a day whenever you want it. Christine and George especially were great hosts. The included breakfast in our stay had a great selection of food. The hotel is well placed to walk most places or public transport is close by also. We walked to get the hop on hop off Big Bus from stop 5. Our room was quite large and the separate toilet was a bonus as was the large shower and hand basin which was large enough to hand wash clothes. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Customer service I had in years

Jun 30th, 2019

I want to congratulate the receptionist and everyone at this hotel for the amazing customer service we had over the weekend 28-30 June We booked 2 rooms, and after an initial problem with one of the rooms the receptionist went well beyond to make us feel very comfortable and provide us with breakfast/ drinks and all sorts. Was much appreciated. Congratulations because they managed to-turn around something that could have been negative into a positive experience. I would recommend this hotel to anyone going to Vienna. Is in a trendy neighborhood walking distance to city centre and close to U2 and U3 tube They have a nice patio were we have a couple of drinks after a full day walking under 30º heat. Breakfasat was very good! Tea and coffee are complimentary during your stay. Would love to come back for Xmas market TRIPADVISOR.COM USER 

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