Hotel Regatta Cartagena

Carrera 1 No. 5-82 | Cartagena  [SEE MAP]Cartagena  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Worst spent 500US in my life.

Jan 5th, 2020

SPEND YOUR MONEY SOMEWHERE ELSE! The pictures are just a facade it looks clean and nice but that is far from truth. we payed 600US for each room for 3 nights and both were horrible. The cleaning personnel is filthy and doesn't even use correct cleaning products. We were in our room when they did bathroom cleaning and they only half-touch the toilet. We didn't get towels until a day later when we asked for them. The mini-fridge was not working properly and was rusty all around. The soap and conditioner in the room was so cheap it didn't bubble. The shower was filled with soap-scum. The view would've been great if the windows weren't completely foggy. We kindly talked to the front desk personnel who dismissed our claims by saying it would get fixed and we would get a suite on the next day due to being completely booked. This never happened, we didn't even get contacted again. When we asked later that same night for extra shampoo they said they would get right on it. I'm still waiting for it now. To list a few more things! - The elevators are so old I am afraid to get on them. - They play evangelical music on the bar which is bizarre. - They charged me 3,000COP for a tea bag. - No water in the rooms - Door and Lock are so weak and look as if they have been forced open before. - Trash bins don't get cleaned on a daily manner. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Poot Wifi and bedroom service!

Nov 23rd, 2019

One day I arrived my room and the service had not made the cleaning. I had to call to ask for it. Also the WiFi is awful and it disconnected constantly. It would be better if you install more routers in order to improve WiFi signal TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

So so, seen better

Jun 24th, 2019

Well, was not quite sure about this hotel. Anyways it was just one night, with beach front and all but like that whole part of Cartagena. Shower was good, bed and AC was alright and we had a little fridge for our stuff to keep. Yes, hotel is a bit old, rusty left to the side of time and all but I guess is like any other hotel in that area. I can not imagine the Hilton nor the Radisson, but for 54 Euros a night I won't complain. Bedsheets were clean, floor not quite like in the corners like, bathroom ok. Breakfast was below average.... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Hotel on the beach

Jan 20th, 2019

I’ve stayed at this previously and had a good experience (2016) so I rebooked this hotel for our quick Jan 2019 trip. The experience was unfortunately not as good. While all the staff was wonderful and friendly, the rooms are in definite need of attention - specifically the bathrooms. They are run down and in need of attention. Additionally there is a moldy smell to the hotel and the beds are very hard. Sheets however were good (and I’m picky about sheets). The restaurant was great. Breakfast was included and it was delish. Attention of the wait staff equally good. The elevators have issues too. Buttons to call the elevators don’t all work on all the floors. Unless this hotel invests some money into their property, I won’t return for a 3rd stay. Which is unfortunate, because hotel is in a prime location. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible Costumer Service/// PLEASE READ!!!! Do Not Stay here.

Nov 29th, 2018

I sent an email to two weeks prior to our arrival, notifying them about an early arrival, requesting an early check-in and that we were going to pay for it (not Free) that we were also traveling with a baby. Management never got back to me. So here we are; we arrived early, asked the front desk person to please check in earlier that we were going to pay what ever they charged, that was not an option. They said they had no rooms available(Not true, a maintenance staff told me they never let anyone check in early, even If they what to pay). We needed to sit in the lobby until 3pm with a tired baby. All of the sudden the porter/bell man said " oh I'm handling your request faster , but don't tell anyone" What!!!! they say that to have you tip them for "working" on your behalf.. That's stealing.. Ok so things got worse... We decided to go to the pool and we asked the front desk for towels, they did not have any!!!! We went back to our room to find out there were no towels either, you need to request them at the front desk. We call the font desk 3 times and no one came with our request. I had to go and chase a maintenance lady for towels. The safe was not working, here we are again calling front desk, they kept telling us a staff is on the way 45 minutes later nobody came. We had to go down and wait another 15 minutes for someone to go up and help us with the safe... 8am their were no BREAKFAST LEFT... Look at the picture... This happens every morning... We end up checking out and went to Hotel Estelar Manzanillo, which is beautiful.. NEVER AGAIN... Hotel Regatta needs to work on Customer Service They are TERRIBLE... TRIPADVISOR.COM USER 

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