Hotel Renovo

11167 Hickman Rd | Urbandale, IA 50322-3741  [SEE MAP]Urbandale, IA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Will stay here from now on!

Oct 26th, 2020

We come to Des Moines multiple times a year to visit family and made a quick trip down this past weekend. We have stayed in several hotels in the area over the past 4-5 years. We have found the one we will stay in from now on in Hotel Renovo! It was clean, beautifully decorated and the staff was very friendly and welcoming. I was there with my daughter, my son and his wife and young daughter and we all had the same feeling. The pool is huge and they also have a spa and fitness area. The staff were taking appropriate COVID precautions. It was overall a wonderful stay. Will definitely recommend it to our extended family who also visits the area and we will be back! Thank you Hotel Renovo! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Hotel & Great Service.

Sep 8th, 2020

My Stay at Hotel Renovo was better than excellent. The staff was extremely quick & flexible to me having to find a place ASAP. Once in the hotel, the amenities & perks were fabulous. Upscale Dining, among other regular hotel necessities. High Quality all around. Not only did the staff respect privacy, but was always quick to ask if there was anything else I needed. Highly recommend for local, pass through travel & business travel alike. Thank you to the team at Hotel Renovo. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful Hotel and Wonderful Customer Service!!

Aug 2nd, 2020

We stayed at the hotel leading up to a wedding, along with family and the wedding party. Every single person we came in contact with at the hotel, all the way down to the housekeepers, went out of their way with care and kindness. They thought of every detail to make sure our stay was the best it could be, as well as stress and worry free leading up to the wedding. The room and hotel were beautiful, spotless and clean. Definitely plan to stay here again! Thank you all for everything! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

It was just okay.

Jul 5th, 2020

Booking on the hotels website was a breeze. Staff at check in this far were friendly helpful, however it seemed to take forever to get our room ready. Check in is at 4PM and at that time we were advised that the staff were still cleaning the room. We had called once around 1PM and asked if early check in was possible. They advised to check back around 2:30PM. We did so by stopping and was advised that cleaning was still taking place. By the time we arrived back at 4PM the room still wasn't ready. Point being, if check in is at 4PM they really do mean 4PM. Also, the check in desk was staffed by only one person which created quite a line at the check in table which could have definitely been better served by having an additional staff member assist. The walls are extremely thin and the hotel was found to be quite noisy. Our neighbors were enjoying their music and we could clearly hear every word and note from the Red Hot Chili Peppers as they played. Noise from the hallway was also quite noticable even when on the second floor loft bedroom. What got me the most was the size of the shower. For a room that runs close to $200 a night and bills itself as being a 4 star hotel, I really did expect more than a small 2.5 ft by 2.5 ft square plastic shower stall. It would have been much nicer and better fit the theme of the room to at least have a tub and shower combo and one would expect a jetted tub for this style room. Our toilet was also quite noise and made a trumpeting sound in the middle of the night as the tank filled which was enough to bring one out of a sleep. While the hotel lobby is nicely appointed, some of the furniture and decor, especially tables in the seating area, are starting to show some excessive wear. Overall, our stay was just ok. I kind of expected more and have definitely received more for similar pricing. Was it horrible, no. Would we stay here again, also no. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing place for an event and stay!!!

Jul 5th, 2020

My husband and I had to replan our wedding due to COVID, and we found this hotel to have our reception in. We can’t say enough good things about the space, the WHOLE staff, the rooms, the catering—everything! Reonna was amazing to work with and helped us plan. The communication was great and I didn’t have to worry about anything. They took SO much stress off replanning our Covid wedding, and all our guests loved how nice/clean the hotel was. If you are looking to hold an event or need somewhere to stay, THIS IS THE PLACE!!! This will be the only hotel I refer people too in the future. TRIPADVISOR.COM USER 

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