Hotel Riu Palace Antillas

J.E. Irausquin Boulevard 77 Palm Beach | Palm Beach  [SEE MAP]Palm Beach  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

First time to Aruba - but NOT last.

Apr 15th, 2020

Had been dying to travel to Aruba for quite some time now. But as everybody knows its one of the most expensive islands to visit. But once there, we understood why. 1st - Its the language. So nice to travel to a destination where English is spoken and understood. Not that I don't know another language but its not Spanish. 2nd - the weather Absolutely fantastic. Were there end of February and it was about 90 plus degrees every day. If not for the breeze, would have been too hot on the beach. Even at night the temperature was perfect. The water was warm ( 75-80 degrees ), clear & calm. Beautiful long beach for walking - and not half as crowded as some review indicate. No seaweed. 3rd - the hotel ( RIU PALACE ANTILLAS ) The place was fantastic. YES it is older than the RIU next door but the staff do an excellent job at keeping everything neat and tidy. Not nearly as bad as some reviews state. Most reviews point to the fact that the rooms are dated and musty smelling. Dated - maybe a bit. Musty smelling - NO. One has to remember, the hotel is 25 plus years old ( was the WESTIN ). They are spotless, washroonms included and the BEST WATER PRESSURE in the shower we had ever experienced. 4th- the staff - THANK YOU This is what makes the hotel. So many friendly, smiling faces greeted us every morning it was hard not to feel part of this HAPPY ISLAND. One got the feeling they really cared about making your stay with them the best ever. Some of the people who need some recognition: Our maid ( room 1235 ) sorry forgot her name. Seemed to be there the minute we left the room. Room was always spotless, extra towels and always a figure on the bed. The beer guy - fridge stocked every single day. Room was missed one day- I called down- literally 2 minutes later he was there. That is generally UNHEARD of. The front desk supervisor - DEMANI HEAT. Like every vacation , we did have some minor issues, but DEMANI resolved them much faster than we expected. He told you what he could do, and he did so.👍 Our Sunwing reps - Brian and his wife ( sorry -forgot her name too ). Friendly, knowledgeable, and above all accessible. ( There almost every day ). They even saw us off at the airport upon departure. Also - thanks to all the" behind the scene" people - wait staff, washroom attendants bartenders etc. A JOB WELL DONE . Also worth mentioning - the great proximity to load of stores and restaurants just down the strip form hotel. VERY SAFE. And a 5 min bus ride ( $2 something ) to town with loads more shopping and sites to see. DON'T KNOW WHY WE WAITED SO LONG! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Apr 8th, 2020

I have no idea how this hotel is still in business. I NEVER write reviews but felt compelled to because of how disgusting this place is. We came here for our honey moon and were so disappointed. I cried and wanted to go back home without getting refunded rather than staying at this place. We switched rooms 4 times because of how disgusting each room was and then ended up at the family riu palace (which wasn’t much better sanitary-wise). There was visible mold on the walls/ceiling/lamps, sheets were dirty, floors were dirty, bath tub flooded every time you took a shower, saw cockroaches in our room, bird poop all over our balcony, rooms and hallways smelled really bad, etc. When we went to the front desk to complain, there were already several couples at the front desk extremely upset as well, asking for refunds. I’ve paid WAY less and stayed at nicer hotels than this one. This hotel is equivalent to a 1 star motel. I know the island in itself is what you come here to vacation for but the conditions of this hotel made me feel uneasy, that’s where I had to sleep at night and leave all my belongings. Having the excuse that their climate is the reasoning for their unsanitary upkeep is pathetic. I’ve had friends and families stay at hotels along this same strip (Marriott, Hilton, holiday inn and playa linda) and all reported there were no signs of mold or unsanitary hotel conditions at these resorts. Seriously do not stay here it is a health hazard. The only positive thing I can say is the staff is amazing and dedicated to making you feel happy and welcomed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

yearly two week trip

Mar 30th, 2020

travel to aruba every year for two weeks . we began staying at the riu palace antilles three years ago and we love it. would not stay anywhere else. the entire staff are wonderful people. looking forward to our return trip in january 2021. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful people, delicious food, beautiful view and nice , spacious room!

Mar 23rd, 2020

I made the mistake of reading some of the negative reviews here after booking our vacation at Riu Palace Antilles. I was prepared for disappointment, expecting dated rooms and furnishings, watered-down drinks, mold and mildew, uncomfortable bedding, and general disrepair and dinginess. It was hard to imagine having the relaxing vacation anticipated when we paid for this trip. In the spirit of honesty, some of the resort criticisms are fair. There is some staining and older paint in the rooms, and a television that isn’t close to high definition (although the spectacular views from suite 1200 more than made up for it, and who hangs out in the room watching TV in Aruba)? There are long waits for the specialty restaurants (we didn’t bother with them). The staff does serve impotent drinks in reusable plastic cups poolside (thank goodness, does anyone really want day drinkers loading up with glassware around a pool)? The shortcomings of the Riu have zero impact. The overall experience of this resort is nothing short of fantastic, particularly if played well. Don’t go here expecting a gourmet, fine dining food experience. Rather, expect the best buffet you will find in the Caribbean. Quality food, prepared well, with great variety and freshness, with the most courteous staff imaginable. We didn’t have a bad meal all week, and some of the specialty dishes were terrific (Chipotle tenderloin and vodka, cheese pasta were my favorites). Both the beach and the pool have plenty of seats and plenty of shade. We never attempted to find a place to sit before 9:00 AM and never had a problem getting chairs. Yes, people reserve chairs early, but we never felt the need and never regretted it. If you want a stiff drink, go to one of the bars inside. Be nice to the bartenders, and they will make your drink anyway you wish. I’d prefer Blanton’s or Knob Creek, but for a week, Jim Beam or Jack Daniel’s is just fine. Absolut is a reasonable choice for the vodka drinker at an all-inclusive, in my opinion. At the end of the day, your vacation is really about people. If there are more gracious or happy people in the world, I’d be surprised. Arubans are just special. We did not a have anything close to a bad experience with a single person at Riu, in fact, the opposite. I sincerely wish I were better about remembering names, because I think that it is worth calling out exceptional performers. Here goes just a small sample who went over and above to earn our thanks: Carlos (DePalma tours, bus driver), Freddie (main lounge, bartender), Luz (Oceanside bar, bartender), Junior (poolside server, best smile ever). I suspect that your vacation is what you make it. For us, it was easy to have an incredible time at the Riu, which far exceeded our expectations in every way, particularly after reading some of the negative reviews here. Hope you have as great a time as we did! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Aruba vacation

Mar 21st, 2020

The Rio Palace Antillas is a great all inclusive. The employees ,food ,pool and beach are excellent The rooms are old and in desperate need of renovation and modernization. The resort was spotless and constant cleaning with the covoid 19 happening This is our second visit there and love the place I just wish they would renovate the rooms TRIPADVISOR.COM USER 

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