Hotel Riu Palace Aruba

J.E. Irausquin Boulevard 79 Palm Beach - Oranjestad - Aruba | Palm Beach  [SEE MAP]Palm Beach  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Quick relaxing teip

Nov 16th, 2019

I didn’t stay at this hotel but next door at Antilles... however, Antilles had such limited food choices we wondered next door! Choices choices choices! The adult only didn’t offer a single strawberry or passion fruit! While Palace Aruba had plenty of both! Much much bigger salad bar and food choices! Beach is joint so no difference there... food is where I really noticed the difference! Oh, and unlike any other Riu Palace I have been too, these two Do Not offer beach service... wonder why? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

hand foot mouth disease

Nov 12th, 2019

We stayed at the Riu Palace last Jan and really loved the resort however, my son got the HFM virus where he suffered a lot for a whole week. It was absolutely terrible, we would love to return to the resort but I'm extremely terrified he might catch it again as there was a recent review in October of another HFM disease. Sounds like they never cleaned up the virus from this resort TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Enjoyed our stay

Nov 12th, 2019

We stayed at the RIU Palace Nov 4-11. Great time of year to go. Although it is considered rainy season, it means 5 mins max/day. During our 7 days it rained once for 2 minutes. The RIU is a RIU so you know what to expect. The rooms were nice (we stayed on the renovated side) The only complaint with our room is the Europeen style balcony. Too small for chairs. The buffet offers a lot of variety including themed nights (Asian, mexican, Italian, etc). The ala carts are not worth it. Avoid the steak house. The specialty restaurants are empty for a reason. No reservations needed, but just go to the buffet. The beach is great. Lots of chairs available. You will want shade, even if you are a sun worshiper. The huts go quick. Make sure you are out there before 6:45 am to get hut. Bars are good. My only request would be to keep the pool bar open until 6:30 to coincide with dinner time. Book a 3 hour snorkling excursion with the operator on the beach. It's $50 US per person and worth it. You also get a free I love Aruba T-shirt. Also recommend that you rent a jeep for the day at the hotel. It's $160 - $195 US depending on the year. We rented a 2016 soft top Jeep Wrangler for $160ish all in. You have the jeep for 24 hours. Enough time to tour the full island and eat out. Everyone will tell you to visit Baby Beach. You're better off staying at the RIU and doing the $50 snorkling excursion instead. We didn't find Baby Beach too special. That said if we didn't have such a nice beach, then maybe... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Rude staff and rooms in need of renovations!!!

Nov 11th, 2019

I am writing to you to inform you of the of the HORRIBLE EXPERIENCE THAT I HAD AT THE RIU PALACE HOTEL in Aruba, Which was booked and recommended from Jet Blue Vacations. First on the day of check in we booked and confirmed a room with 2 double beds we checked in a registered at the hotel when we went up to the room it had ONE king bed, we called the front desk and was told sorry there were no rooms with 2 beds they ask to us to call the desk the following day after check out of 2 pm and they could check if they could find a room with 2 bed. She we had to spend the night sharing one bed which was not what we booked, the following day we stopped at the front desk and ask if any rooms with 2 beds came available with a major ATTITUDE from the front desk we finally got our room changed with to help from the hotel with the moving of our bags. A few hours after moving to room 1503 we went to sit on the balcony and the handle and lock to the door were broken as you can see in the attached photo's " and was broken for quite some time as you can see from the rust on the door" so we called the front desk to inform them of the broken lock on the door we were told 'DON'T WORRY ABOUT IT YOU ON A HIGH FLOOR NO ONE WILL BRAKE IN" WE CALLED A 2ND TIME ON SATURDAY THE 14 TO INFORM THEM FOR THE 2ND TIME THE DOOR WAS STILL BROKEN SUNDAY THE 15 FOR THE 3RD TIME AND ON MONDAY THE 16TH While trying to open the door to come into the room from the balcony the handle came off in my hand which went threw the glass and cost me to fall and FRACTURE MY LEFT FOOT DUE TO THE NEGLIGENCE OF THE STAFF AT THE RIU PALACE HOTEL, When I limped down to the front desk to inform them what had happened the MANGER CARLOS ask if I would like him to call a doctor for a fee of $200.00 or I could just take a taxi on the morning to a local hospital for an x-ray at this point I was so upset the the total dis-concern from the hotel I just wanted to go home when I ask for ice for my injury I was told to go to my floor and get it from the ice machine. 'SO RUDE" so I lost the last 3 days of my vacation because I had to lay with ice on my foot and I could not walk due to the PAIN. I could go on on with complainant of the hotel from the food and drinks which were very very poor which cost us to eat at local restaurants for additional fee's, but we just wanted a vacation to sit back and relax this by far was not that. I have to say that I am so upset with JET BLUE because I called 3 times to inform you of my experience and did not received a phone call back not once to inform me on what was going on with the hotel, the only phone call I received was when I was Disconnected after being on hold for 40 minutes, I have been flying Jet Blue sine 2000 and I will still fly with you but I will not book another vacation package with your hotels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent place to stay

Nov 11th, 2019

People are nice. Food is good. Air conditioning could be a bit better. Zero nightlife All in all a great place to stay with the exception of their security. An issue on the beach and they didn't handle the situation correctly TRIPADVISOR.COM USER 

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