Hotel Riu Palace Aruba

J.E. Irausquin Boulevard 79 Palm Beach - Oranjestad - Aruba | Palm Beach  [SEE MAP]Palm Beach  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

All Around Great Resort

Aug 24th, 2019

I stayed at this resort the month of August for a week with my family. It was absolutely AMAZING! Amazing food at the restaurants, outstanding work staff so friendly and attentive to your needs, pool and beach also so beautiful and nice. Great beach and pool side activities. Very clean and the maids would come at night time to your rooms and got rid of dirty towels and restocked them which was a plus! Only downfall was the room service: they only had options of sandwich, salad and chips. Only one selection of sandwiches and nothing else. The resorts I stayed at has had a huge selection of food options. One other downfall was no restaurants were opened past 10pm. So if you got hungry you had no food to eat until the next morning which is 7am. Other then that it was a great experience and highly recommend to visit! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Great Hotel (Visited multiple times)- AWFUL TERRIBLE Wedding Planners

Aug 23rd, 2019

For an all-inclusive vacation, this spot is great- I have been about 6 times now and Aruba is one of my favorite destinations to visit. This is why I chose this location for my wedding in June. However, for the proposed ease of using a package (and approaching it with a laidback attitude of having fun), the wedding planners made a muck of it. It became a constant battle throughout the week of upgrading rooms (packing/repacking because they wanted to upgrade us and then change minds), details missing from the wedding itself, and the lack of caring created a lot of stress. I printed out a seating chart for guests and they still got it wrong. Quite honestly, my outside photographer (thank goodness hired outside the hotel) acted more of a planner on the day and made it more seamless. So vacation, this place is a yes. For a wedding, save the money and elope. Or go somewhere else. They don't care and it'll ruin your special day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Please lower your expectations

Aug 23rd, 2019

We are currently at the resort and I am compelled to write a review. This is not 4 or 5 star resort. Let’s start of by saying the positive: Beach is beautiful Weather is perfect Beach is clean The cons: hard full size beds they merge together to call a king. They also do not provide a comforter and just give you thin double sheets. The food so far is below average. Nothing worth going for seconds or wowing you. The front desk and customer service is horrible. We made a simple request for balloons in a room and cake for our friends 40th birthday. We emailed and called resort to confirm multiple times that this could be done. Luisa emailed to confirm and Jonathan confirmed upon our arrival. Only now to have Maria yell at us saying this can’t be done, and we can blow up the balloons ourselves. At one point she even said “It is what it is” as she was yelling at us saying this is a small island. I am actually well travelled and never had a customer representative talk to me like this ever. It was so bad that when Maria left an employee said she is always this way. This is over balloons. Not a full catered event. Definitely set the mood off. This is actually the worst Riu I have been to and worst service from all the resorts I have attend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Rating would be higher If the food was better

Aug 22nd, 2019

We came on a family vacation....17 people, 8 rooms. It was fine but not outstanding in any way. Pros: -Close to airport (20 minute ride) -Beautiful beach: soft, white sand, clear water, no seaweed, lots of fish and free snorkelling, kayaks and SUPs. Other paid water activities available right on the beach (tubing, jet skis, parasailing, etc...they come get you from the Riu beach by boat and take you to the activity. Cannot charge to room) -large rooms on 7th floor facing ocean...great view of sunset -large beds and mattress was ok -water bottles put in room daily -lobby coffee bar has pastries (nothing vegan or gluten free) -staff were generally nice -night club on the adult side was ok and played lots of 80s music (great for us adults but the young ones (18-25) hated it -lots of shops and restaurants along the strip in front of the hotel allowed for lively night walks -cab ride into downtown was $13US -gym was decent but some machines needed repair and there were often no towels in the morning Cons: -room towels were often dirty & my son asked to get the sheets changed in his room on the first night -A/C vent was making loud noise on second last night and maintenance had to come at 11:30pm to fix it -Floors in room and on resort always seemed "sweaty" and were slippery -Food in all restaurants and buffet was mediocre. Chef Pedro was awesome and the only one who took care to show me what I could eat in the buffet (vegetarian, gluten free and dairy free) and he would make something for me if needed. He took great care to deal with my nephews severe anaphylactic allergies too.....other staff were not as diligent. -Many buffet items were mislabeled and often had meat in them without stating so. Only breakfast buffet had a gluten free station. And if special meals were prepared, it was only an entree. Nothing was offered as appetizer or dessert (only one night Pedro got dairy free sorbet for me) -I had the WORST pedicure of my life at the spa. $46 US for a basic pedicure and 3 nails lost their polish the very next day. I insisted they fix it but 2 days after that another nail lost its polish. I did not bother going back again. My brother in law said his massage and pedicure were awful as well. I have been on tons of vacations and have had tons of pedicures.....polish always lasts weeks beyond my vacations. Save your money and don't bother with spa. Plus you cannot charge the spa services to the room; credit card or cash only -wifi was very sketchy or non-existent at times -casino was sad, small and empty -you have to be up very early to claim beach and pool loungers...it is very windy so bring towel clips -pool was often littered with cups, straws and fruit from drinks TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel!

Aug 22nd, 2019

Great location! Located close to shops, and beautiful beaches. Super friendly staff especially Imelda from the buffet who always greeted us with hugs and made sure our kids were taken care of. Nelson from the pool bar was great and always willing to lend a hand in anything that he could! Would definitely recommend this place! TRIPADVISOR.COM USER 

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