Hotel Riu Palace Jamaica

Mahoe Bay. Rose Hall | Montego Bay  [SEE MAP]Montego Bay  [SEE ADDRESS]
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Courtesy of Hotel Riu Palace Jamaica

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Guest Reviews

TripAdvisor Traveler Rating 5

Very good place to relax!!

Feb 14th, 2020

This was one of our favorite trips we have ever been on! The staff here was out of this world!! They got to know your names and preferences in no time. We will definitely go here again!! I would say nothing bad about this place!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Riu palace mobay

Feb 14th, 2020

Let's call this spliff palace despite no hash anywhere in hotel including smoking area allowed it's a free for all n stinks the areas out each to his own but rules are blatantly ignored security is a joke smokers vape r pushed to tiny areas nowhere near the lively spots no stage no shows riu reggae much betta for smoking and the shows v disappointed with palace n will not b back sadly Yeh mon!!one nite in front smoking bit but 10 30 guy comes in wit a bong n start a bubbling n spitting away rite in front of me Not a gud look!apart from this hotel is clean but I think sadly this experience has put me off!y bother to show exclusion signs n not adhere to them!so called security no where about management r oblivious not the guests!! No sugar free drinks for diabetics only diet coke no crisps nuts etc in bars to nibble food v salty n servers much more in to the Americans not English n Europeans! No smoking on your balcony but weed wafts in from next door in no one does a thing!front desk said nothing like did u enjoy stay or thank u for cumin on checkout just keep your wristband on or u want get lunch!if u a stoner! This is your dream place !Yeh mon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

My Opinion

Feb 14th, 2020

We found our room very damp most of the time unless we had the air con on. I think the main prblem was that the spa bath and bathroom were in the bedroom as it was open plan. To have the air con on all the time made the room very cold at night to sleep. I had to leave the bed turned down and all the wardarobe doors and draws open when not in the room with air con on to dry it out. Looked nice but not practical. Our House keeper was Seolenna Pattison and she was fantastic. Kept our room lovely and clean. she made swans and snakes out of the towels everyday and placed them on the bed. these were fantastic. As it was my birthday while i was there Seolenna made me a fan shape using the towels and wrote Happy Birthday made from straws. It was loverly. She is an assest to the hotel and works very hard,always laughing and smiling she was a pleasure to no. Around the pool there were 3 waiting staff that really stood out. Trisha, Tamar and kendril. Trisha was absolutly fantastic. Never had to order a drink, as soon as she saw us the drinks were brought over. She worked really hard and was very plesent. A lovely girl and a credit to the hotel. she never stopped. Tamar and Kendril were very polite and attentive when on duty. Buttercup and Sparky were on the entertainment team and made a point of speaking to every body, informing us on what the days entertainment was going to be. Lovely couple. We stayed for 2weeks and found that the food was always the same. Got abit tired of it so we had room service a couple of nights. The nightly entertainment wasnt to our taste apart from the syncronised swimmers. It was either a disco/beach party or a trio bashing a drum with a singer you couldnt understand. The music was really loud so you couldnt have a conversation you found yourself shouting to each other. The pool area wasnt very clean. there was a cigerette papers packet under our sun bed for the whole two wks. the area around the pool was never washed, it was dirty and in need of a deep clean. The hotel was a no smoking/vaping zone as was the beach, but it didn't stop people smoking on the balconies and on beach and sunbeds. Nothing was said to them. We personally would not stop at this hotel again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Service

Feb 12th, 2020

The ENT. Group was awesome. The food was great. The room was beautiful. The Staff was fun and friendly. Take advantage of visiting the attached resorts. They each have something unique offer. The advantage of staying at The Palace gives you a variety of ENT options. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

RIU

Feb 12th, 2020

One of our favorites. Also great food and fun environment. I heard it’s closing in April to remodel and then reopen in October. We will definitely go back to check out the updates. Love the jerk chicken grilled on the beach every day and the pool is a great place to spend the afternoon. TRIPADVISOR.COM USER 

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