Hotel Riu Palace Maspalomas

Avenida Tirajana s/n | Playa del Ingles, Gran Canaria 35100  [SEE MAP]Playa del Ingles, Gran Canaria  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent

May 19th, 2019

We have just returned from this hotel, after two wonderful week from 29th April - 13 May. The overall experience was excellent. We celebrated our 25th anniversary whilst on holiday and the hotel staff went out of their way, to make the day special. We returned to our room to find roses, chocolates and a bottle of bubbly waiting for us and our table in the Krystal restaurant was beautifully decorated for dinner that evening. The buffet restaurant served a variety of delicious and varied food in abundance, always something on the menu to suit all tastes. we also dined at the Krystal restaurant on three occasions and again the food was outstanding as was the service. The waiting staff in the buffet restaurant quickly noted our favourite wine and this was chilling by our table for us, each night at dinner. Our room was maintained to the highest standard, by Carina, a lovely lady who created some wonderful ensembles, with the towels. I notice a few comments around the drinks prices being a bit expensive. I felt the quality and quantity of the drinks, more than compensated for the price. The hotel pools and surrounding gardens are beautifully maintained, with lots of space for the guests, there was never a problem with sunbeds and clean towels supplied at the pool daily. Wherever you went throughout the hotel, you were always greeted with a smile from the staff. This really was a wonderful holiday experience and I look forward to our return in October. Peter Mulraney & Stephen Paul TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent relaxing stay

May 18th, 2019

We thoroughly enjoyed our week at the RIU Palace Maspalomas. Great room, excellent and plentiful food. The staff were very good, the pools fantastic and everything so spotlessly clean. We just wanted a place where we could relax for a week and the RIU Palace certainly was the right venue for this. Excellent! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice holiday

May 17th, 2019

This was my first time at a Riu hotel and had a really nice time. The accommodation and facilities were of a good standard with a nice see view across the dunes. The staff were very friendly and the food was of a high standard TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Top hotel.

May 17th, 2019

Stayed here June 2018 . very clean and the food was to die for . The staff were friendly and helpful. The hotel has lovely well maintained grounds with plenty of quite areas to sunbath. We found the drinks at the bars to be expensive and the coffee was awful . However we will be returning in July this year as overall the hotel experience was very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Another lovely holiday at this reliable hotel

May 12th, 2019

We're just back from what must be our 6th or 7th holiday at the RIU Palace Maspalomas. Weather for first week of May was lovely. Once again our room was good and maid service was reliable and efficient. Range of food options at breakfast and dinner was fairly extensive so even if some of the main featured options don't appeal you can pretty much always find something to suit your tastes. I can recommend their paella and risotto dishes as well as their Leek and Mushroom pie, roast duck, variety of grilled fish, and their meatballs. Little has changed in the years we've been going to this hotel - whilst this is reassuring, it would be true to say that it perhaps might benefit from a little updating (we've heard there might be a refurb due in 2020). Hopefully they will be sympathetic to the fact that they have a lot of return customers so won't change things too radically. The client basis is largely those who are 40+ and it benefits from hardly any kids thereby providing for a truly relaxing break. There is a good mix of mixed and same-sex couples who share the same wish for a relaxing holiday in a good location and good focus on customer service. Evening entertainment is low key which is fine; there is a great terrace with which to enjoy drinks in the afternoon and evening, looking out over the pool area with the Maspalomas dunes beyond. Staff are always very pleasant - whether it's reception, maids, handymen or waiters, you can't walk past any of them without them saying Hola or Buenos Dias. And if I were to be particularly shallow for a moment, I'd single out the waiters Marco and Raul as being especially gorgeous and pleasing on the eye (as well as being good at their jobs!) It's difficult to stop ourselves from returning to this hotel every year - can't wait for our next visit. TRIPADVISOR.COM USER