Hotel Riu Palace Mexico

Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

Courtesy of Hotel Riu Palace Mexico

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Lots of great amenities for kids
Some previous guests complained that their rooms were musty
Nestled in the upscale Playacar area just south of downtown Playa del Carmen, Mexico, the all-inclusive Hotel Riu Palace Mexico boasts all of the key ingredients for a relaxing Mexican escape. The expansive, palm-lined property – which also encompasses the Hotel Riu Palace Mexico's sister property, the Hotel Riu Palace Riviera Maya – features a variety of amenities, including four pools, six restaurants, the Renova Spa and the RiuLand kids program. Plus the Hotel Riu Palace Mexico complex sits just steps from 18 holes of golf and soft sands that lead to the Caribbean Sea. What's more, this RIU property's suites earn high marks from recent visitors. All 434 accommodations come equipped with satellite TVs, minibars, complimentary Wi-Fi access, beverage dispensers, bathtubs and private balconies or terraces.
Playa del Carmen
Hotel Class
Property Type
All-inclusive resort, 434 rooms
Primary View
Neighborhood, Ocean



  • 4.0Hotel Class
  • GOODCritic Rating
See all hotels in Playa del Carmen »

Critic Reviews


Hotel Riu Palace Mexico is an all-inclusive, upscale, 434-room resort set along the beach in Playa del Carmen’s upmarket Playacar area. ... All in all, it's a strong contender in a crowded market, drawing families and couples who prefer relaxing over partying.



The all-inclusive resort offers striking contemporary decor in all areas, modern, well-equipped guest rooms, multiple upscale dining outlets, an excellent beach and pools, plus extensive activities.

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 6774 have reviewed the Hotel Riu Palace Mexico, giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4.5 based on 6774 reviews 4.5 (based on 6774 reviews)

Guest Rooms

While the resort's exterior is modeled after a traditional Spanish hacienda, all 434 suites feature modern decor, including white walls and furniture, tile floors and purple and pink decor accents. Each room comes equipped with a separate shower and bathtub, double sinks, a liquor dispensor, a stocked minibar and a flat-screen satellite TV. All accommodations also offer balconies or terraces with resort or ocean views.
  • Free Wi-Fi access

Standard room size420 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The all-inclusive Hotel Riu Palace Mexico sits along a white sand beach in Playa del Carmen's Playacar district. The resort sits within walking distance of several sister properties – the Hotel Riu Playacar, Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan and Hotel Riu Tequila – that all share amenities. Downtown Playa del Carmen's Quinta Avenida, which features a variety of shops, restaurants and bars, sits 3 miles away. The ruins of Tulum and El Rey Zona Arqueológica can be found less than 43 miles away.
  • Less than 37 miles south of Cancun International Airport
  • Airport transfers and car hires can be arranged for a fee
  • Free on-site parking
  • 24-hour valet parking
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


Six restaurants and four bars and lounges are available on-site, all of which the resort's all-inclusive rates cover. Cuisine options include Italian, Mexican and Japanese. A steakhouse, a fusion restaurant and a buffet are also available.
  • Bar options include a swim-up pool bar and a lobby bar
  • Room service available 24 hours a day
  • Dress codes enforced and reservations required at most eateries

Number of restaurants6

Cuisine TypesBuffet, Asian, Italian, American, Mexican, Latin American

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


Four swimming pools are available here, including a wading pool and a children's pool. One pool features lap lanes, while an adults-only pool offers a swim-up pool bar and built-in lounge chairs. All pool decks have seating and umbrellas. At the beach, guests will find a sand volleyball court and free water sports equipment like kayaks, paddleboards, catamarans and snorkeling gear.
  • All room rates include an introductory scuba-diving lesson in pool area
  • Free pool towels
  • Pool toys available at kids pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The on-site Renova Spa houses multiple treatment rooms, a sauna, two whirlpools, a fitness center and a beauty salon. Treatment options include massages, facials, body wraps, makeup applications and waxing and nail services. Couples massage are available as well.
  • All-inclusive rates do not cover spa services
  • Beachside massages

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The property's RiuLand kids club offers kid-friendly activities for two age groups: younger children ages 4 to 7 and older kids between 8 and 12. Available activities include arts and crafts projects, outdoor games, an evening kids show and video games. And outside the kids club, younger guests have access to a playground and a shallow children's pool.
  • On-site table tennis and volleyball and tennis courts
  • Free water sports equipment like catamarans, kayaks and snorkeling gear
  • Evening kids show held daily from 8 to 9 p.m.
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


The property's fitness center is located within the spa area and features floor-to-ceiling windows, purple and white decor and fitness equipment like cardio and weight-training machines. Towels, water, exercise balls and yoga mats can also be found inside. Additional fitness facilities located outside the fitness center include tennis and volleyball courts and water sports equipment like kayaks and paddleboards.
  • All-inclusive rates cover fitness classes, including yoga, Zumba and water aerobics
  • Tennis lessons can be arranged for a fee
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


A chapel off of the lobby is the only indoor event space available on-site. However, business travelers can use one of the adjacent sister resort's five meeting rooms for events. The conference center is located across the street.
  • Free Wi-Fi available throughout resort
  • Guest computers available (fees apply)
  • Business center
  • Meeting rooms
  • Meeting and event planners available


Two wedding venues are available on-site: the beach and a wedding chapel. The beach can accommodate weddings with up to 100 guests, while the chapel is ideal for smaller ceremonies with up to 50 people. Four wedding packages are available, all of which include bridal flowers, semi-private reception dinners, wedding cakes and sparkling wine. Upgraded packages feature additional inclusions for the bride and groom, such as couples massages, wedding gifts, commemorative T-shirts and late checkout.
  • All beach ceremonies incur a $240 tax
  • Free wedding package available for couples who book five or more rooms for at least three nights
  • Wedding planners can arrange extra details like rose petals, floral centerpieces, chocolate fountains and live entertainment (additional charges apply)

Maximum wedding guest capacity100

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

Find the Best Price

at the Hotel Riu Palace Mexico

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