Hotel Riu Palace Mexico

Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Honeymoon

Aug 21st, 2019

Pro's: - Amazing hotel, lots of variety of food, we visited pretty much every restaurant apart from the bodega - Room clean and comfortable and room service visiting twice per day. We liked the coffee shop and visited twice a day. - Very friendly staff, Eddie in the Don Julian Restaurant was particularly helpful. - Relaxing atmosphere but there are activities to take part in if you do want some entertainment. - Free upgrade to fountain facing room as we were on honeymoon Con's: -Not that its the fault of the hotel, but the sea and the beach has lots of sea weed. Having visited conzumel and Isla Mujures during the holiday where the water quality gives that dreamy turquoise appearance, the beach and sea in playacar is a bit dis-appointing. We spent more time by the pool. Staff do make a lot of effort to clean the beach, which is to their credit. Not a holiday ruiner, but it would make me pick another destination in the future. - Soda's didnt have much fizz to them, all drinks consumed around the pool (including the beer) were not carbonated TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family holiday

Aug 20th, 2019

This was our second consecutive year at the Riu Palace Mexico. This is a fantastic hotel - service is exemplary, the gardens and pool areas are immaculate, and every member of staff we have encountered in our 2 visits have made us feel very welcome. Dining has a great variety with a wonderful buffet providing a range of great meals, deserts and snacks... something for everyone. The beach side buffet offers similar for breakfast and lunch. We enjoyed the new Pepe’’s beach BBQ this year along with the pool-side snacks as this meant you could grab something tasty without having to go into a restaurant at lunch, excellent! Hotel leads into the beach, lots of space, waiter service to your sun lounger. There are also 4 a la carte options in addition to a steakhouse serving lobster and fillet steak. The only improvement I would love to see would be for the a la carte menu options to change from year to year, however this is a minor point Our room was great - 2 adults, 2 young teens, we jigged the furniture about a little meaning we all had plenty of space. Rooms were cleaned daily, bedding changed daily, and the maids left lovely towel animals for the kids. A lovely touch! Our view from our balcony was not on the garden side, however in 34deg and 100% humidity, the balcony is not the place to spend your days/evenings! Finally, the Riu entertainment staff are brilliant. They encourage you to take part in activities .. beach football, boules, volleyball etc, and then have a great mix of shows and fun games at night. We loved the Greatest showman and Grease shows. Finally, there is a brilliant neon/white party across the road at the Riu Tequila every Friday for the guests of all Riu hotels. Regardless, at this hotel, it is lovely and quiet after 11pm every night. Would not hesitate to book again, really feels like home x TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Service is excellent !!!

Aug 19th, 2019

Food: always a lot of choice in the main buffet, the steak house at Guacamole is brilliant, the Japanese is slow serving but worth the wait, the Italian is brilliant food and always piping hot, at breakfast there is a lot of choice, for example the fruit which is wonderful, lunch could be improved for choice but there’s enough for a fat tummy. Cleanliness: this hotel is absolutely brilliant for cleanliness, everywhere you go there is a hardworking Mexicans either scrubbing or cleaning. Pools are slightly dirty when the wind starts to blow because the leaves are blown in. Within minutes though Rafael would be there with his net. Staff: where do I start with this one,,,, the staff make this place a 5 star!!! Ermillo and Ariel at the pool bar are exceptionally fast and the drinks are wonderful. In the restaurant Giancarlo and Raphael are the BEST, as soon as they see an empty glass they are right over !!! Entertainment: Luis joe and irving are the best, they are always enthusiastic and greet you in the restaurant. I love the vibe of Mexico and they really enhance it. Wildlife: Capybaras are the cutest things ever, they do not hurt and are very friendly, they love the Cheetos from fifth avenue and nibble away for ages. Giant grasshoppers are the most common insect, they fly around and land on you just like it did to me.lol. Iguanas and monkeys are also around. Minor things need improvement but if you are coming to stay here you should be super exited!! Doorman Manuel is amazing. We will definitely be staying at a riu in the near future!!! Much gracias amigos Thankyou ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

outstanding.world class

Aug 18th, 2019

incredible experiance. brilliant facilties wven better service. cant speak highly enough range off food out of this world best pool area i have ever seen!! most efficient air con .even in corridors big rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Honeymoon!

Aug 18th, 2019

Me and my wife came here for our Honeymoon and wow what a place. It was amazing. Check in We were warmly welcomed by the Bell Boys who took our bags from us and took them to the room once we had checked in. The check in staff were very welcoming and even upgraded our room as it was a honeymoon to one with a fountain view. The welcome drink was very refreshing after a long flight. Room The room was very spacious and extremely clean. The hotel gave us a free bottle of Tequila as it was our Honeymoon and brought us some cakes. It really did have everything we needed including a free mini bar, coffee machine and optics on the wall (although we only used this a couple of times). The air conditioning was really good and kept us cool after a day of sunbathing. The cleaners were fantastic and always did an amazing job. They even came to replace towels and make the bed again when we were out for the evening. Staff For us, the staff made our holiday extra special. They work so hard and you never see them in a bad mood or appearing to have a bad day. They were always polite and always said hello when you passed them in corridors, lobby etc. We have some of them a tip and they remembered us the next day and what our favourite drink was. They really do deserve a pat on the back for being so attentive. A special thanks to Ariel, Eduardo and Usbar. Beach What can I say, stunning with white sandy beach and clear water. There is lots of sun-beds to choose from and a drinks service on the beach too which was a nice touch. You can also use the snorkels and other water sport equipment for free which was really good. Yes there is sea weed on the beach some days but that’s nature. It baffles me how some people slate the hotel for it. It’s like the equivalent of blaming the hotel when it rains. That’s just nature. They work so hard trying to remove it at all times of the day. Pool There are a few pools to choose from and plenty of sunbeds in the morning. There were people that reserved the best ones but that is only to be expected. I wished the swimming pool was a little cooler but that’s the Caribbean weather for you! There is also a swim up pool bar which was amazing which did get very busy late afternoon. The waiter service for drinks even extended for when you were in the pool on the outside of the pool bar. Amazing. There was a foam party on from Coco Bongos whilst we really enjoyed even though it’s not our typical thing to do. Food The food from the buffet restaurant was amazing and there was so much choice everyday and we never got bored of the food. I have been to all inclusive hotels before and hands down this was the best one. We also tried the steak restaurant which was amazing. There are other speciality restaurants to use however we didn’t try these so can’t comment. You are able to order room service free of charge from a limited menu which was a nice touch. There is also a 24 hour lounge bar which has a small selection of food and drinks and a coffee shop inside which did amazing milkshakes. Thank you Riu Palace Mexico. A fully deserved 5star and we had a fantastic honeymoon to remember. TRIPADVISOR.COM USER 

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