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We're Coming Back!
Mar 3rd, 2021
Spent the week of Feb 22nd, 2021 and loved it! Super friendly and helpful staff. Capacity was about 30% and they observed all Covid protocols. A special shout out to our wait staff - German, Noe, and Abraham. You guys treated us like royalty during our breakfast and lunches! Also Rigiberto (Rickie) for the Spanish lessons and Ana for the excercise classes! Thank you for everything and we will be back! Eric & Trina, Indianapolis, IN area TRIPADVISOR.COM USER
Mar 2nd, 2021
Fantastic hotel with a perfect beach and beautiful landscaping. Friendly, professional staff, COVID testing on site. The food was very good and Don Julio at a beach bar was highly appreciated. The only negatives is that they removed liquor from room dispensers (due to COVID I guess) and there is a bit of a bird problem at the beach buffet. Otherwise, can't ask for more. Also, the split floor plan is a bit dangerous as it is easy to trip and fall if you forget there is a step. Can't go wrong with RIU! TRIPADVISOR.COM USER
Feb 27th, 2021
Everyone at the Palace is friendly and there to make sure you have a great vacation. Food was great, very clean, and went to great lengths to make sure we were safe as can be with covid. We especially enjoyed the other services team... Aka entertainment. Shout out to Ana, Angie, Jesus, Pedro, Alexandria, Carlos, Roberto. I hope I'm not missing anyone. They were there with activities around the pool. Amazing team! Exelante! TRIPADVISOR.COM USER
31st anniversary trip
Feb 26th, 2021
Spending our last evening at the beautiful Riu Palace Mexico- we enjoyed the trip so very much!!! Staff- (all were fantastic and SO hard working!!!!) Jesus - super fun outgoing!! Explained all about original Mexican food to us German- BEST bartender and server at the pool bar Luis- happily went to retrieve 2 masks for us when we came to dinner and had forgotten ours Jenifer- BEST omelets and tacos in the guacamole buffet Pablo- always energetic and makes the entertainment area at night so so much fun!! Food- Buffets were always fantastic with so much to choose from Delicious omelets at breakfast and always a fresh choice at lunch as well on the grill such as tacos- or burritos Dinner buffet was quite nice as well We had dinner facing the gorgeous beach on our anniversary night when the guacamole buffet is transformed into a romantic steak house We ate the Italian- krystal - and Mexican specialty restaurants- they were good And the wait staff work so hard to make your evening meal always perfect Rooms- A bit outdated but always very clean- They also decorated our room with hearts and rose petals for our anniversary and gave us a free upgrade -refrigerator always well stocked Plenty of water and beer 🍺 Beach- Breathtakingly beautiful!! Very well kept and maintained There is always somebody trying to sell you things in the beach but they are not very pushy so it’s nice 👍🏻 The resort is running at about 25% capacity level so you never have to wait for anything there are always plenty of available chairs as well!! The entertainment staff by the pool bar go above and beyond and work so hard with a mask on all day long in this heat to make sure you’re having a good time!! Covid Test- Traveling during the pandemic was a little different than other times we have been to Mexico (over 20 times) We easily made an appointment upon arrival to the hotel for three days prior to departure They have you wait in your room for 30 minutes after the test and then they will call you if it’s positive they then email you the results as well as drop a paper copy under your door easy Peezy!! Covid Precautions- I feel they are safer here than they are in the US- always wearing a mask- always hand sanitizer available Grounds- So beautiful and well kept!!!! Pools water levels I noticed were always checked daily All around we had a fantastic 31st anniversary trip to our happy place in the Mexican Caribbean area! TRIPADVISOR.COM USER
Feb 25th, 2021
What a fantastic holiday to start with but now with this lockdown coming to a end hopefully we are looking forward to going back as we had such a brilliant time back in October 2018 can’t remember the number of the room but was absolutely brilliant overlooking the pool and the steakhouse on the 2nd floor absolutely beautiful hotel can’t wait to come back and hopefully see the staff we now consider friends if they still work there Carlos Francisco Manwell Zeus AKA Jesus HOPE TO SEE YOUS ALL SOON TRIPADVISOR.COM USER
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