Hotel Riu Palace Mexico

Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Riu Palace Mexico

Feb 16th, 2020

Staff works very hard and were very accommodating. Very satisfied with the condition of the resort.Food was excellent. Pools and beach were great. Overall we were very happy with our stay at Riu Palace Mexico. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

DONT BOOK COCO BONGO TICKETS WITH THE GUYS ROUND THE POOL

Feb 14th, 2020

Sadly cannot fault this hotel BUT we paid for the top tickets with these guys and sadly we were totally ripped off.We didn't get the seats we asked for but got a wooden stool cramped into a corner under a huge speaker with 8 other people and no air con it was terrible not worth £10 let alone £154.After 1 hour we could not stand the heat or the speaker vibrating above our head anymore so we left.The next day we complained to the guys around the pool but was told that in the small print tickets are not refundable A TOTAL SCAM,so don't ruin your holiday book your trips with your holiday reps.This has happened more than once, as we have spoken to a few more more couples who have had the same experience. Unfortunately, this does reflect the hotel which is such a shame as it is a great hotel, and does not deserve the poor service that Coco Bongo give to the people staying at the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful holiday (again)

Feb 14th, 2020

My partner and I have just returned from 2 weeks at the Riu Palace Mexico. Our 3rd time here and another wonderful holiday. We had fab weather - sunny and warm in the high 20's - and a truly relaxing break at this luxurious hotel. Situated on a fabulous wide beach of near white sand with shady palm trees and the turquoise waters of the warm Caribbean to swim in - heavenly! The swimming pools are surrounded by plenty of sunbeds and sun shades if needed and there are always enough free ones. The pool waiters and bar staff work tirelessly to keep everyone supplied with drinks etc and there is a constant daily schedule of activities run by the excellent animations team. I enjoyed yoga, and aquafit in the pool, but don't miss the kitchen tour - it's a fascinating insight into the hard work that goes on behind the scenes! The restaurants, food and drinks are a particular highlight with every taste catered for to a very high standard. The staff are marvellous - so attentive but not fussy and you can tell they really enjoy giving you great service. I must mention our evening waiter Raul and his assistant Vanencio, and our breakfast waiter Neo who were all so friendly and helpful. And much praise for Joaquin the restaurant manager who ordered some ginger and honey tea for me when he realised I had a cold. Drinks before dinner in the bar are often accompanied by an excellent pianist playing a range of popular music , and the bar staff are accomplished at mixing a great range of cocktails from the extensive international drinks range available and are happy to make anything you request that may not be on the menu (i requested a long island iced tea). The evening entertainment is always very enjoyable with plenty of local flavour - I love the Mariachi band and the Mexican show. A new experience this time was the silent disco - great fun! Don't miss the white party or neon party on Friday night at the Tequila hotel opposite. Also great fun with the D'Js on stage playing dance music and all the brightly dressed entertainments staff joining in the fun. I have to admit - I did wear ear plugs as my 54 year old ears are a bit sensitive these days! I could go on and on but you can read other reviews that will give you a similar flavour of what to expect at this great hotel. Don't hesitate to book the Riu Palace Mexico - you will not be disappointed! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Property, Great Beach Area and Location, Great Amenities, Great Staff

Feb 14th, 2020

We had a Jr. Suite overlooking the pools for the SW side. Room was fine. Well appointed, clean, comfortable, and quiet. Nice shower. Toliet/WC was a little claustrophobic, but somewhat private. Honestly, other than to sleep, get clean, and dress, we didn't spend very much time in the room. Pools, Beach, Grounds, Restaurants were very good. Well appointed, clean, comfortable, not too crowded - but plenty of people to interact with. The food was good at all of the restaurants (but didn't eat at the Fusion one). No significant complaints, mostly compliments. Good restaurant staff. Good food variety. Good food quality. Good food taste. Various Bars were good too. Busy, but good. Friendly knowledgeable staff. The "Other Services" exercise programs were Very Good if that type of thing is your cup of tea - Yoga, Relaxation, Strength Training, Water Aerobics - Mui Beuno! Leo who led all of our exercise experiences when were there was superb - knowledgeable, prepared, personable, and fun. Entertainment staff down by the pool were also fun. Staff at the beach were fine too. Overall a good/great experience for us. No complaints, mostly compliments. Would recommend to our family, friends and others. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic

Feb 14th, 2020

Stayed for 11 nights with friends could not fault this hotel, food was excellent in all the restaurants and staff were fantastic. The beach and sea was amazing with hardly any seaweed, never really stayed long at the pool area. If you are thinking of staying here just book It I would definitely return. TRIPADVISOR.COM USER 

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