Hotel Riu Reggae

Rose Hall | Montego Bay  [SEE MAP]Montego Bay  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Amaazzingggg

Sep 18th, 2020

The staff was amazing and very hospitable starting from the security at the gate all the way down to the maintenance everybody was so lovely they made sure that our stay was perfect the entertainment was amazing everything about it this stay was! This was my second time and I will definitely be back again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

RIU Reggae (Really Intensely Underwhelming)

Sep 8th, 2020

I spent a week (July 13-19, 2020) at the RIU Reggae Resort and was singularly unimpressed. Having worked in the Caribbean/US resort industry for over ten years and spending time over thirty years in the area, I have an idea of what guests expect; some of my following points may seem minute, but the aggregation illustrates my two-star reasoning. I will also state that I realize COVID has changed or delayed many components one expects from a touted Jamaican all-inclusive resort. That said, I will state the positives: the price was reasonable and the resort had excellent internet capabilities, and the staff was diligent with enforcing government-mandated COVID guidelines. The bellmen and server Georgia were very helpful and the history of Jamaican music show was entertaining. THAT said, the list begins: 1. Absolutely the worst food I’ve ever tasted. All the restaurants save one were COVID-closed, so all guests are herded into the Ackee buffet restaurant (which only served the namesake national dish twice). The food was bland, tasteless and seemed to be a Spanish idea of what Americans would eat, with only a nod to Jamaican food. Still wondering how Jamaican chefs can cook such inedible Jamaican food. As far as “premium” drinks, I ordered one Jim Beam and water (not my choice but I had to take what they had) from the bar and was given a glass of water with a slight tinge… weakest drink I’ve ever ordered. 2. The room décor in a Caribbean “Reggae”- themed resort was as boring as an airport motel in any American city. Apparently no thought was given to make the resort reflect the name…… The toilet seat was the cheapest plastic available and kept breaking (a minor criticism I know, but when the toilet seat slams down behind you at 2 am it’s irritating). 3. The cable reception was horrible. Of course you want to spend as much time outside as possible on your vacation, but realistically, many of us want a break from the sun at some point. Besides, the resort activities were extremely curtailed because of COVID. 4. The resort staff, for the most part, appeared demoralized and uninterested in providing friendly service. Again, I’ve been around the Caribbean for thirty years and I know all about “island time” but this went beyond that. The maid service was also spotty at best. 5. Management. All Spanish that I saw, no local personnel. When I brought up my dissatisfaction with the food to the Spanish manager, he basically mumbled “COVID, COVID, COVID” as the answer for my questions about the food quality and other smaller concerns. He avoided me after that and sent an assistant manager to deal with me. Her name was Raquel and she was extremely helpful (offering a room upgrade), but she couldn’t answer my main question about the very subpar dining. My view was that if the resort only has one dining option to clientele who are paying full price, shouldn’t that food be the best that they can offer? 6. The old RIU resort next door was being renovated, so time spent on the miniscule beach was constantly punctuated with the lilt of jackhammers. It is not my intention to denigrate, but to offer an honest review. My next Jamaican getaway will be to Ocho Rios, but definitely not the RIU! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice hotel but dining awful

Sep 6th, 2020

Overall I enjoyed my stay but the food is tasteless and the wait staff needs to be trained in service they are surly and act as if they are doing you a favor Denise in housekeeping wasnt much better the bartender in the lobby is a noteable exception and the front desk overall was great apart from a manager Sue lynn who was pretty inept. Rushane, Latoya, Oshane, Aldean all deserve to be promoted Riu needs to train it's staff to appreciate guests or they won't have jobs TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Clean but not very friendly

Sep 3rd, 2020

The best thing about RIU Reggae hands down is the ENT Crew!! Big thanks to Shortboss, Kitty, King Malik, Fresh, Baby Yoda, Alton, Dj Delly, & Momo who made our stay enjoyable. You guys have an undeniable talent and your passion for entertaining shines through every smile, greeting, game, & performance you give. Also shoutout to the housekeeping crew for keeping our rooms squeaky clean and smelling right! The Grounds/Facilities team was always hard at work taking care of the lawns, etc despite the 90+ degree weather! Big shout out to them too! In general, the hotel did a phenomenal job of implementing safety protocols to keep guests and our belongings virus-free. My main concern with RIU surrounds customer service. From front desk to dining rooms & bartenders - hardly anyone says hello or makes eye contact. I'm also disappointed to say this is the same for upper management. We walked by a few of their upper management members several times and not once were we greeted with a smile/wave or simple hello. That's horrible and taints the longstanding reputation Jamaica's Hospitality Industry holds for being customer friendly and passionate people. I understand this is a difficult and uncharted times due to the pandemic but every single one of us is facing that very same challenge. Nonetheless, hospitality is the one industry that's expected to smile through it all. RIU - Your lights are still on and many of your people are still employed!! I've never encountered an experience like this at any resort in the islands. Leadership team definitely needs to fix this amongst themself first then have that domino effect on team members. Again, nuff love ENT crew. Y'all killed it every night!!! Thank you 😊 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

I got robbed !!!!!!!!!

Sep 1st, 2020

I went to riu reggae in Montego Bay with my spouse in the last week of August and I got robbed!!! They went into our room when we went for breakfast and took money out of my purse and spouse’s bag. I didn’t even realize until the next day that I had money missing and by that time I was already home. I’m so upset as there is nothing I can do about it and I would not recommend anyone to go there. If you decide to, ensure that you keep your stuff close to you at all times. TRIPADVISOR.COM USER 

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