Hotel Riviera, Habana

Paseo No-1 e/ 1ra and Malecon Vedado, La Habana. | Havana 10400  [SEE MAP]Havana  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Worst hotel experience in my visit to Cuba.

May 15th, 2020

We travelled as a party of 6, staying mostly in Havana. We did separate bookings through the booking.com in this hotel. My friends and us booked standard rooms. Our problems actually started at our arrival. Our luggage was send it to a wrong room and it took one hour to get it back. After arrival we had no hot water though. Complained with no result. Housekeeping did not even replaced our bath towels next day and even completely wet one from the floor they have just pushed under the sink. I have requested fresh towels with Public Relation lady about 3pm.... then we left for a walk. Got back after 5:00pm to find our towels are not replaced yet. Called reception three times , nobody picked up. Went there to find out Public Relations is gone (she work only until 17:00) asked receptionist about the towels and after another one hour we eventually received them. Then safe did not work but to be fair it was fixed in a few minutes. Did not even get apologies and it was not fixed during our stay. And we were there only for two nights. Food is descent, guys in the main restaurant are brilliant. Entertainment, hit or miss. Great one night not really another. I have contacted hotel after to complain about my experience, but I didn’t get any reply yet. Certainly not get back there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A trip through time and history

Mar 13th, 2020

This hotel has most of the original decor and art as when it was built by mobsters in the 1950's. it has a huge beautiful lobby where I am sitting right now enjoying a view of the Malecon and ocean beyond. There are numerous restaurants in the hotel offering pretty much anything you want at any time of the day or night and the quality is outstanding. There is often live music being played in the lobby as you get your wifi. The hotel is kept very clean and tidy both rooms and common areas. We met quite a few of the staff here and found that each one of them are more than professional, helpful and kind. We feel we have made some special friends with the staff here. A highlight of our stay at the Riviera was the personal historic tour by Ivis from Public Relations. She also went above and beyond with her service and was always available and accommodating. Be sure to ask for her. You will be glad you chose the Riviera hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent service

Mar 3rd, 2020

I stayed here for 1 week with breakfast and dinner. The staff were lovely, the dinner was always excellent and included appetizers, main course, and dessert. They also had some nice artistic shows in the evenings in the lobby. Also, all the rooms had a nice view to the ocean. The building and pool were kept clean but a little old fashioned. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing holiday in Havana Cuba!

Mar 3rd, 2020

We are soon thrilled with our stay at Riviera Hotel! We arrived late at night and everyone was helpful and our room was lovely. When we went for breakfast .... it could not get any better! Delicious, freshly made omelets exactly as requested, mimosas, excellent pastries, grilled veggies, smoothies freshly blended (even with fresh yogurt),meats,cheese, fruit and more than I could even list. The staff was so friendly and gracious! The dining, the lobby, the cafe areas are beautiful. We did not swim but others did and looked very happy. We walked all over, and did the hop on hop off everyday to tour, visit and eat in the beautiful new and old Habana! We even had a very fun ride in a pink old Chevrolet! If you come to Cuba and only do the beach, you miss so many awesome memories you could be making! A great big thank you to Riviera for a beautiful, relaxing time. We will be coming back for sure! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hotel to Get WiFi

Feb 28th, 2020

The Riviera is a beautiful hotel with a magnificent view and very warm and welcoming staff. 1 hour WiFi cards are available at the reception desk for 1 CUC (the equivalent of USD$1), whereas many other places charge 2 CUC for 1 hour. There is a large lobby with an array of seating options and a bar overlooking the ocean. The staff is very attentive, and do not discriminate against non hotel guests coming to use the WiFi. Other hotels I have gone to to get WiFi will not have the same courtesy, and will not even allow you to sit in the main lobby. This is never a problem at The Riviera. The WiFi is fast and even allows you to download content with ease. Definitely the place to go! TRIPADVISOR.COM USER 

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