Hotel San Agustin El Dorado

Avenida El Sol 395 | Cusco, Cusco  [SEE MAP]Cusco, Cusco  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Excellent location

Jan 30th, 2020

The hotel is located walk distance from the park, church, museums and many restaurants and bars. The rooms are comfortable but need an update, the breakfast area is good and they offer multiple options. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Our Stay at El Dorado San Agustin

Jan 9th, 2020

We were in an unfortunate position where our passports were stolen, so we stayed at this hotel until our emergency replacements came. The Hotel staff are extremely friendly, helpful and accommodating as they helped us in every way they could through the situation. Very nice room with a great buffet breakfast. A perfect location too as the hotel is very close to the Cusco markets and also the main square. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible Stay

Jan 5th, 2020

We booked 2 rooms, one room for kids. The rooms are just small and basic. it is old dated furniture. The bed for 2 are too small. The service to get our luggage took more than 2 hours. Front desk are not Fluent in English. Lot of noise in the nighttime. We stayed 2 days in December 28 and 29th Of 2019. The breakfast is good and is located in the city center. I would not go back to the hotel to stay there, better I will choose some other good hotel Near by. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible Stay

Dec 29th, 2019

Horrible stay. Booked this because it was on Amex and had nice reviews. First of all the pictures on the website do not look like the rooms look. It looks like a motel. And everything is just gross dusty and not cleaned at all. Shower curtains in both our rooms don’t cover the full shower so water gets EVERYWHERE and there’s nothing you can do about it. And management was absolutely terrible. We stayed here for 3 nights and asked to speak to the manager every. Single. Day. And he never called us or was on site. It was all over the towel situation. First of all booked a 3 bed room. And had to pay extra for a 3rd person and every day we’re only given 2 towels. Then when we would ask for more towels (every day because we were doing hikes) we would get the second batch of towels wet. It would take us calling twice then going down there to get the towels every single time. The last day I was so fed up of getting damp towels. I went to the house leeintnlady and asked for 2 more that were dry. (Now having 5 towels). The front desk called and said I need to give back 2 towels becuase the hotel is out of towels.... it’s like they have exactly the amount of towels as hotel room guests and no more. And they had the NERVE to say why do we ask for more towels weren’t we given some this morning. As if we don’t have the right to shower twice a day at a hotel... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

HOT water, great location

Nov 11th, 2019

Reasonably priced, nice complimentary breakfast, HOT water with great water pressure. The staff was friendly, limited English, but more than enough to communicate. The beds are quite firm and for a light sleeper, sound carries, so it could likely make it hard to sleep. The hotel could easily handle the sound issue by providing complimentary ear plugs to its guests. Great location just a couple of blocks from the Plaza de Armas. Overall, a great stay. Hot water is such a luxury here, this made it worth the price alone. TRIPADVISOR.COM USER 

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