Hotel San Antonio

4800 Woodstone Dr | San Antonio, TX 78230-1185  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Avoid this hotel, dirty and unprofessional

Nov 3rd, 2019

Same as others reviewers, this hotel has charged double in 2 different cards, the one on file and a different one use to buy a chip... in total the made us 3 different extra charges that we are bow disputing. In addition, if you little kids, the will charge extra for the little ones. BE CAREFUL. On top of that the room had an odd smell, the floor was uneven, the beds had hair and the blankets were really dirty, and the bathroom walls were with mold. Avoid staying in this hotel and pay little extra to stay in a real hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

In spite of many positive atributes, not a great hotel.

Sep 29th, 2019

I have a mixed review about this hotel, because in spite of many positive things we experienced during our stay, our visit was marred by just a few, but very critical negative issues. Upon arrival we were greeted by a young new employee who was always very courteous, upbeat and friendly. However, some of the other people working throughout the hotel were not at all courteous or even marginally friendly. The hotel seems to be operated and owned by Hindu people with very negative and even aggressive attitudes. I will explain why I say this. The older lady who serviced the front desk almost 24 hours a day during our stay was helpful, professional, courteous and nice, but it seemed that she almost forcefully tried to be those things, like it wasn't her nature or her pleasantry did not come naturally or honestly. In spite of this, we had absolutely no issue with her. However, there were also two Hindu males who were both absolutely disconcerting to even look at. They never greeted us or even directed a smile in our direction. Instead they mad dogged us from the moment we arrived to the the moment we left. These two men literally looked at us with such aggressive intensity, it was as if they wanted to hurt us. I understand that this does often happen in Hawaii or other places and this is why I never vacation in Hawaii. I honestly had never experienced this at any other hotel, or during any visit to any place that wasn't a war zone. I also say this because I have visited war zones where anti American sentiments were often displayed with very evil and hateful looks just like the ones we seemed to get from these two gentlemen. I have quite a few Hindu and Arab friends, and discourteous behavior, aggressive staring and stoic demeanors are not really part of the culture as far as I had experienced thus far, so I really do not know what the issue was and I really don't care, but it does look badly upon the hotel. I reserved a deluxe suite at the hotel, but there was really nothing deluxe about it. In fact, I have stayed at less expensive hotels in San Antonio where I got that same room setup for less, but this is relatively trivial. The pool was small, one of the life savers was rotted, there was a boarded up broken window on the first floor and a curtain-less room on the second floor that was apparently used as a junk or trash room and you could see the piles of stacked disarray through the window, which was not appealing. One of the most aggravating issues we had during our entire stay was our hotel room door. It would literally not close, at least not without a time consuming and stressful struggle. I'm quite sure the hotel staff is aware of this but lets the guests deal with it themselves. Another issue was that the hotel seems to have only one lady, who by the the way was incredibly nice, doing all the room cleaning for the entire hotel with more than 300 rooms!!! This is another first time experience for me! I had never been to a hotel, even half the size of this one, that had only one person doing all the room cleaning by themselves. I could probably attribute the lack of cleaning staff to the Hindu staff's bizzarre and aggressive behavior. This of course, led to struggles with getting our room cleaned and toiletries resupplied in a timely or convenient fashion, but understandably so for the one lady who was doing all the cleaning. Oddly enough, we also experienced unusual aggressive behavior displayed towards the new front desk employee by one of the Hindu staff... I also had never seen this before at any other hotel. Lastly, I'm not sure if we got our $75.00 dollar deposit back. We can say for sure we saw a lot of negative firsts at this hotel. Now, the positive things about this hotel were that some of the staff was excellent even though some were not, the location was decent, the cost was decent, parking was free and ample, free internet was available, free breakfast was served (although we did not partake), and the rooms and common areas were decently upkept and clean. But ultimately, the extent of our negative experiences did make the cost of our stay a bad deal and did make our positive experiences moreless null and void. Given this, I can barely give this hotel 2 stars, I'm not sure if that second star is well deserved, but I suppose our positive points were just barely enough for it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

CHARGES AN ADDITIONAL $50 'DEPOSIT' THEN FINDS A REASON TO KEEP IT

Dec 19th, 2018

The hotel itself is fine. I was pleased with the rate and accommodations UNTIL I got home and discovered they had overcharged by bank card by $50. When I phoned a very abrupt lady told me that it was standard policy for them to charge the additional amount in case of 'incidentals' but it would be credited within a few days. It was not. When I phoned back she said they could not refund the $50 because of 'room damages'. It turns out that because we used a (worn) hotel bath towel to mop up when their little coffee maker malfunctioned and coffee was running everywhere, that they were keeping the $50. The woman was very rehearsed and had photos of the towel. Obviously a routine practice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Beware sometimes they require a deposit and they have no intention of giving it back.

Sep 17th, 2018

I stayed here and when i checked in they required a 100 cash deposit in addition to my credit card, I should have walked away then but i was tired and just wanted to get a nap. I do smoke and I do know how serious hotels are about their non smoking rooms. I NEVER smoked in this hotel, I went outside. They saw me go outside every time as I walked past the front desk. On the second day I had planned to recheck my room and stay again. The lady at the desk, Ruby was acting strangely and i realized i had left something in my room. I ran back to get it to find a man in my room, just as i had noticed the same man seeming to come out of my room the night before when i had come back in after i had gone outside to smoke. I couldn't be certain that he did indeed come out of my room the night before but I was almost certain. When I got back downstairs Ruby was again ignoring me and started to speak with a man who walked up while i was there. He was a salesman pitching his product. Finally he gave up and left, At last my turn. Ruby said that she was going to run my credit card for another deposit, I said no she already had one. she said if i wanted to stay again that i must. I decided just forget it, the man in my room, her lousy people skills and now these billing rules that were sketchy Ill just get my stuff and go. I went and got all of my stuff and came back downstairs to check out. Only to be advised by Ruby that she had evidence of me smoking in my room, she showed a pic of a sink with something in it that she said was ashes. I know that wasnt my sink because the last thing i did was dry the sink, force of habit. When I said this she stepped back, odd at first then i noticed into the camera view. She then started yelling for me to to yell at her??? I wasnt yelling but i aplogized to her anyway and decided i should leave as she is saying now that i cant leave because she is callling the police, im thinking im going straight to the police anyway . The only thing im going to report about going to the police is that Ruby has made that call several times lately.. Good luck i thin its a scam TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Clean but pricey

Jul 31st, 2018

I have stayed at this hotel over 10 times in the last few years. It's always clean and the staff friendly. I was SHOCKED at the price this time. They were fully booked and my 2-night stay with taxes was $372.00. Normally it is $70 per night for (1) person or $115 for (2). I guess they were charging market prices, but still I felt a little bit gouged. Next time I'll ASK how much before I pay. TRIPADVISOR.COM USER 

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