Hotel Savoy, a Rocco Forte Hotel

Piazza Della Repubblica 7 | Florence, FI 50123  [SEE MAP]Florence, FI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Lovely hotel with fatal flaw

Dec 6th, 2019

We had a room facing the Piazza della Repubblica. Unfortunately, there is a bar on the Piazza which blasted music until about 1:00 am Friday night/Saturday morning (our last night at the hotel), making sleep impossible. The sound was well beyond normal traffic or city noise levels. Earlier nights the noise stopped much earlier, so it was not a serious problem. At check-out, they noted that one of our requests was for a quiet room, they admitted they knew of the bar's noise level and said they were sorry we weren't happy. I consider being able to have a good night's sleep a core function of a hotel, so this far outweighed the hotels other virtues. Other than the sound, the room was lovely, the staff was eager to please and the location was perfect for us. We had an executive suite on their top floor. If they could fix the noise so that sleep was possible, we'd be happy to stay there again. As it is, we find the hotel unacceptable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Firenze's Finest -- Hotel Savoy is a 5 Star Hotel w/ a 10 Star Staff

Nov 22nd, 2019

This was my first trip to Firenze, a beautiful, magical walking city filled with amazing history, art, architecture and fantastic museums. After travelling on a long Trans-Atlantic flight, then took a train from Rome to Firenze, I was so appreciative that my room was ready upon arrival. I was given a wonderful, immaculate upgraded room w/ balcony overlooking the historic Piazza della Repubblica. The entire staff is amazing, notably, Marco, Francesco, Giulia, Rosa, Alberto, Rafael and Giovanni. All of you welcomed me into the Savoy Family as soon as I arrived. You provided excellent customer service, are professional, knowledgeable, courteous and friendly. My 4 days at the Savoy felt like home. Your expertise of the city guided me beautifully, as I experienced all of what Firenze has to offer. Your guest services, housekeeping staff and the hotel exceeded my expectations. Firenze truly is a very special city and one of my top destinations for a return visit. When I return to your wonderful city, I will, of course, come back to the Savoy. Grazie a tutti! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Flawless Stay, Incredible Service

Nov 21st, 2019

My stay at Hotel Savoy was flawless and exceeded expectations. From the moment I arrived (complete with an umbrella from my taxi), to the ease of check in, I instantly felt welcome and cared after. My room was spacious and sophisticated with a feminine edge. The walk in closet and bathtub were beautiful! They have an extremely spacious and well equipped fitness center, and the breakfast spread had everything anyone could want, from healthy to indulgent. What stood out the most was the service. Umbrella’s were eagerly provided by the door staff each time I departed, and upon return were taken from me with a smile. A special mention goes to the concierge staff. Vittorio was extremely helpful when it came to restaurant recommendations and reservations but went above and beyond by procuring a bowl of Pappa al pomodoro, a transitional Tuscan dish that I was unable to find in town. He arranged for the chef to make this for me and had it delivered to my room the next day for lunch. This personal touch was unexpected and showed just how guest-focused he and the entire staff at Hotel Savoy are. I would stay here again in a heartbeat, and look forward to recommending it to my family, friends, and clients alike! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best hotel with a great location

Nov 20th, 2019

We spent the weekend over my birthday in Florence and the stay at the Hotel Savoy was my best present. It is a great hotel with a great location. I can totally recommend it. The staff is super friendly and attentive and especially the breakfast was one of the best I ever had in Italy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulousness in Florence

Nov 19th, 2019

The city, the food, the staff, views, the location is amazing grace! The love & joy is felt everywhere you go! This is a dose of beauty & fun all in one! The shopping, the history, the leather & gold and everything fine was so divine! TRIPADVISOR.COM USER 

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