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at the Hotel Secreto
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Oct 18th, 2020
This hotel is truly stunning. We stayed in Fall 2020, and even with COVID-19 restrictions in place our stay was unbelievably perfect. The pool is among the best I’ve ever been in, and the ocean view is world class. The owner Scott was gracious and hospitable, with lots of local knowledge and recommendations. Will definitely be back next year. TRIPADVISOR.COM USER
Private, classy boutique hotel with A+ service in the heart of North Beach
Oct 10th, 2020
Perfect spot if you are trying to avoid the all-inclusive resort experience. Small, private hotel without any crowds. Beautiful inviting lobby. Amazing infinity pool. Bed-like sleeping on a cloud. Stay on the fourth floor for perfect unspoiled views of a small bay which you can also access thru the hotel for morning/evening strolls (not for swimming due to rip currents). LOCATION! Access to North Beach and downtown plaza (aka oversized letters “isla mujeres”) both within walking distance - you can get there following along the beach or using main roads. Owner was on top of his game and made sure our stay was perfect. Assisted with meal deliveries, golf cart rentals and more. Will definitely be back. TRIPADVISOR.COM USER
Perfect place for a romantic getaway
Oct 9th, 2020
Third time in Isla and finally found the perfect seclude, private and quite hotel, in the perfect part of the island and walking distance to the best restraints and shopping on the island. Scott the owner went over and above to make our visit perfect. The hotel is very nice and clean. All the staff were fantastic. Thanks Scott for all you did to make a perfect stay. Thanks, Cary Chrovian TRIPADVISOR.COM USER
Service, Sanitization, View & Location A+
Sep 25th, 2020
My husband and I stayed here for 10 days. We were actually only booked for 4, but knew within the first 24 hours that we had hit a goldmine of relaxation and luxury with Secreto. We cancelled our second-leg hotel and extended our stay at Secreto. First impression of the location will knock your socks off. Secluded beach, stunning pool, and a room view that belongs on the cover of Leisure Magazine. Your own chair and umbrella on the beach are just an ask away. Want to visit the best beach on the island? Turn left and walk along the beach about 150yards, and you’re there! We are travelers who typically book boutique all-inclusive properties, so this was our first trip to MX at a non-AI boutique property. While the restaurant and bar on-property are currently closed due to COVID, all but a few of the best restaurants on the island are a short walk away. Because the hotel is tucked away on a side street, you get NONE of the usual Centro street noise, while still being able to enjoy walking-distance to the fun. That closeness also means delivery(most restaurants offer free delivery) from all the best restaurants!! We ordered food from our favorites, delivered straight to our room or beach/pool bed. They also had soft drinks, ice, water available onsite to bring to you, which was nice. Room was great. Comfortable bed, plenty of hot water, and the best AC we’ve experienced in Mexico. In addition, the daily room-cleaning done was Incredibly detailed. He even picked up on our preferences/habits by the second day(leaving extra bottled water for us by the sink to brush our teeth, removing the comforter when realizing we didn’t use it, and adding an extra foot towel for when we step out of the shower). Last but certainly not least, the service. Like all of the other hotels on the island, Secreto is working with a much smaller staff than usual. I would have never noticed it had the owner not said something. It’s clear their team has been together for years just by the way they work together. Not only did they constantly ask us, “what can we do for you/get for you/help you with today?” they went above and beyond to meet our needs before we knew we had them. Whether it be bottles of water on the beach, letting us release turtles that hatched on their beach, restaurant reservations, taxi calling, or roses in our room, they were there every step of the way. A note on COVID: All hotel staff wear masks, sanitize upon entry, and are constantly cleaning. Even the maid service wears full PPE while cleaning/sanitizing your room every day. We had no issues with mask-wearing or cleaning protocols. We will certainly be back Secreto, thank you for an amazing stay! TRIPADVISOR.COM USER
Exactly what we wanted!
Sep 24th, 2020
When visiting Isla Mujeres, location is very important. Hotel Secreto offers the perfect balance of private and quiet with proximity to everything on the north side of the island. The owners and their staff are the most helpful people we've ever encountered while traveling. Our room was extremely clean and well maintained. The views from the rooms are spectacular! Many locals we spoke with said that Secreto sits on the prettiest beach on the island. If you are considering an all-inclusive experience on Isla, DON'T! There are so many incredible restaurants and fun places to eat and drink. Don't limit yourself to a hotel pool/beach. Besides the scuba diving, our favorite part of the trip was walking to/from dinner from Secreto. It's such a romantic little hotel. I promise you will not be disappointed. TRIPADVISOR.COM USER
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