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at the Hotel Shangri-La
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The view saved it-otherwise not worth the cost
Jan 19th, 2021
I’ve stayed in a different hotel every night for a week while traveling for work and this is the first room that had no indication that it was cleaned with COVID in mind. Every other room has been sealed and had disposable cups etc. Although I’m pretty sure no one with COVID has been in this room judging by the amount of dust and the shut up smell it has, it’s still disconcerting. I’m not sure you can appreciate the dust on the shelf and window through the pictures but it looks like (and smells like) the room hasn’t been open in some time. The saving grace here is the view and the staff was very pleasant and helpful while checking in. The bathtub is extremely deep and would not be suitable for anyone with knee/hip issues to get in and out of. There is a chain lock on the door, haven’t seen one of those in a hotel in forever. The door is directly across from the neighboring room and it sounds like they are in this room every time they go in and out . is an outside walkway that must be taken to get to the room. The linens are clean and the bed is comfortable, it’s just not what I was expecting given the price tag. Definitely a let down. TRIPADVISOR.COM USER
Poor Customer Service experience
Jan 9th, 2021
The advertisement for the suite with terrorist says that has a fireplace. We arrive to the Room the fireplace was not able to be used. We were promised a credit never received it. A cold breakfast was brought to us on a very dirty table. One of which we complained about. We have pictures to support our experience. The bad part about it is staff didnt care lack of customer service at its worst. TRIPADVISOR.COM USER
Dec 31st, 2020
Out of this world views of the ocean and santa monica pier. Sunset from the hotel room was amazing. Included breakfast was great. Tesla chargers to charge your tesla. Probably one of the best ocean views anywhere in the world. TRIPADVISOR.COM USER
Hotel Shangri-La Santa Monica
Dec 12th, 2020
Was an average experience, was hoping for a little bit more in terms of sparkle and appeal. Great location and proximity but not as impressive as it could have been if the Hotel was interested in getting us to come back TRIPADVISOR.COM USER
Gorgeous space, view and location
Nov 17th, 2020
We very much enjoyed our stay, we were content with their exceptional service and will stay here again. Everything is very close by as it is a prime location. Beautiful view of the ocean from the bedrooms, also very tidy and ready for us! We thank the management of this hotel for their comforting accommodation!! TRIPADVISOR.COM USER
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