Hotel Solace

Imperial 0211 | Puerto Varas, Los Lagos 5550000  [SEE MAP]Puerto Varas, Los Lagos  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Watch out with Expedia bookings

May 9th, 2019

We arrived at the Solace Hotel on February 25, 2019 and were told that we did not have reservations for one of the rooms we had booked and paid for. I had a print out from Expedia showing that we had two reservations. The Solace Hotel advised us to contact Expedia. To my surprise, Expedia informed me that a Spanish agency handled my reservations. A long story short, Expedia refuses to refund my money, despite having an e-mail from the Solace Hotel stating that they did not receive reservations for one of our rooms. Just be aware that when you think you are dealing with Expedia, you may be dealing with another agency behind the scenes who may never refund your money. I will never pay Expedia in advance again. The system is corrupt. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A Great Hotel in Puerto Varas

May 6th, 2019

We loved Hotel Solace. The hotel is beautifully decorated and is very comfortable. The room was nice and had a great view of the nearby church. I loved that there is a large, clean, comfortable and even beautiful internal staircase (great for doing staircases for exercise). The restaurant is beautiful, the breakfast was delicious. My only complaints are: the closet door, when open, perfectly aligned with the bathroom door, and was a bit hard to pull out of that doorframe; and a more comfortable chair for working at the desk would be great. The hotel is very convenient to downtown, a one block walk to the center (down a big hill). They have a couple of conference rooms. This would be a great hotel for a small work event. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

gem in Puerto Varas

May 5th, 2019

We had overall very nice experience in this gem hotel. It was clean, large well designed and appointed, bathroom modern and well functional. The breakfast was great with several local pastries and no short of healthy treats. Staff was helpful and overall, hotel is run very well. I only wish to have more time to stay there and would recommend to our friends. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good base for area

Apr 6th, 2019

Modern hotel with good sized junior suite. Staff friendly. Breakfast good. Had dinner on last night after long tour and like most of these corporate style hotels, it lacks any atmosphere as most go into town. Candles would help as would a better range of wines by the glass. The food was pretty average. Asked for the big fire to be lit to warm up the reception rooms and add some atmosphere but this was beyond the staff who blamed damp logs! Only a short walk into the charming town. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent European-style Hotel near downtown and lake

Jan 27th, 2019

The Solace Hotel sits atop a hill overlooking the central plaza of Puerto Varas near to restaurants, shops and the waterfront. Great service, clean accommodations, friendly and helpful staff and outstanding breakfast. Fantastic restaurants are all within walking distance. Highly recommend. TRIPADVISOR.COM USER 

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