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at the Hotel Spa Hacienda Baruk
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Bedbugs on the bed/chinches en cama
Aug 18th, 2019
Una terrible experiencia nos hospedamos una noche, a las 4 am descubrimos varias chinches en la cama, llamamos a recepcion y acudio una persona a ver la situacion, la solución fue cambiarnos a otra habitacion, sin embargo el gerente atravez del recepcionista solo se disculpo e indico que el desayuno seria gratis. Sin embargo ya estaba incluido en el pago que hicimos a la agencia donde reservamos. Es grave esta situacion, no es un higienico donde hospedarse. A terrible experience we stayed one night, at 4 am we discovered several bed bugs, we called reception and a person came to see the situation, the solution was to move to another room, however the manager through the receptionist only apologized and I indicated that breakfast would be free. However, it was already included in the payment we made to the agency where we booked. This situation is serious, it is not a hygienic where to stay. TRIPADVISOR.COM USER
May 18th, 2017
It seems like a lot of people are turned off because the hotel is "outdated" but remember where you're at. Zacatecas is small town Mexico and this hotel is full of the characteristic colonial style charm of downtown Zacatecas. Love it!! TRIPADVISOR.COM USER
Good for Business traveler who just wants a convenience
Mar 8th, 2017
I had business in Fresnillo and needed to stay at a convenient hotel near the airport. My colleague who is Mexican booked at the Spa Hacienda Baruk and I followed suit without reading the reviews. Later on upon reading the reviews I started having regrets about my decision but decided to bear with it for the convenience. When arriving at the hotel there is a large fountain facing the entrance and a outside parking lot with plenty of spaces. Check in was a bit slower then I am used, but this is because they don't use a computerized reservation system. Everything was paper based, but they had my Expedia reservation OK and after a few minutes I was given my room key. They even have a bellhop who would show you to your room. Considering I just had carry on luggage and didn't think its a big deal to be shown the room, I politely declined. Plus I didn't feel like tipping someone for an unwanted ‘service’. I think that this was a rather archaic part of the hotel which coupled with the non computerized reservation gave me a bad vibe. The hallways are narrow and sparsely decorated with a cold white paint scheme that was repeated throughout the hotel. A pleasant sound of water drew me to the pool area. I think that the pool is the hallmark of this hotel. It's clean and though completely indoors, did not have the institutional feel that I find most hotel pools had. From here I saw a decently equipped gym with actual bars and weight plates. One could actually do a real workout here, and not just a ‘hotel’ workout. When I opened the door to the room, I was pretty shocked about how dark and gloomy it appeared, even after turning on every light in the room. The problem I they use fluorescent light bulbs which give off a very weak and cold light. After a few minutes they get brighter, but they do a disservice to the room. In the daylight the room has a spanish appeal to it, but this is all lost at night. There was also a noticeable damp smell to the room, which quickly subsided once the air conditioner was turned on and cooled the room a bit. The bathroom has a roman shower in it, with good levels of pressure and hot water so no complaints there. Sconces o the wall could be tightened as they are hanging loose and overall the room could use a fresh coat of paint. The bed was very comfortable and had no problems falling asleep. Room service was very good, with some nice personal touches. The one negative that I read about this hotel was that the restaurant, and in particular the food, was lacking. I had breakfast and supper at this restaurant for 4 days snd have to say that I was very happy with every thing that I had. The breakfast was a simple breakfast buffet that was made of Mexican standards, but there was also freshly made eggs and cereals on hand too. Granted this buffet’s selection didn’t have the standards of the typical North American breakfast(sausages, bacon, waffles, etc) but hey, this is probably a place that caters to mostly Mexican nationals so it is to be expected. The main meals that I had were all traditional Mexican. Well prepared and presented and large portions too. Every meal that I had was excellent. Overall the Spa Hacienda Baruk is an ideal location for business travellers who want the convenience of quick access to the Mexico 45 highway and a good restaurant. TRIPADVISOR.COM USER
Stayed in RV area with small motorhome
Feb 5th, 2017
RV area is a cobblestone parking lot with electric hookups. The electricity kept surging. My surge protector was doing its job. Bu t I was without electricity most of the time. The public restrooms had showers and we're nice. The hotel grounds were nice also. The pool looked good. The restaurant was so so. TRIPADVISOR.COM USER
Hotel with poor service
Sep 23rd, 2016
Great presence but out of date facilities. We were given a room in a wing that was under repair and the construction noise was really bothersome. I requested to change the room and they always responded, later or tomorrow. I was only there for 3 days so there was really no change ever made. The pool is small but attractive and the gym looked complete. I do not recommend this hotel due to its poor service. TRIPADVISOR.COM USER
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