Hotel Tempe/Phoenix Airport InnSuites at the Mall

1651 W Baseline Rd | Tempe, AZ 85283-1047  [SEE MAP]Tempe, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Just don't go.

Nov 8th, 2020

Should have known better. I'm not fussy, but the stairwells were filthy. The room smelled odd. The ice machines weren't working. The "clientele" that hung around were obviously long term residents. Very creepy. The whole pool area was covered in a grimy film. No pool towels. When I found I had no hot water, I checked out. That was about an hour or two after check-in. Paid for the first night of my intended 3 night stay, and bolted. In my wildest dreams, I can not imagine calling this a 3 star property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

First impressions

Nov 1st, 2020

I arrived on a Friday evening, all that was available was on the second floor, I went down the next morning and asked if I could change to a first floor room because of health problems climbing the stairs, They immediately relocated me. The room is large w/ refrig/ microwave. The bed was very comfortable. Also available is a free comp breakfast. This hotel is centrally located with easy freeway access. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Book a different hotel just in case.

May 30th, 2020

BOOKED DATES: 3/2-3/7 BOOKING PLATFORM: hotels.com 100% do not recommend this property if you have children. PRO: Front Desk Rep was really nice. CONS: Room cleanliness and smell, property location, and uncomfortable customer experience. Visited room and cxled reservation. Puerto Rican employee that showed me the room was very inappropriate and made me completely uncomfortable. So much that instead of changing my reservations dates, I elected not to stay at the location by canceling the entire stay. From my understanding I was supposed to be reviewing a smoke-free room, while the room that they showed me smelled and looked like an ashtray. The online pictures make this place look like a 3-star. This property needs some work on the inside. I would not stay without first inspecting your quarters. The employees are not professional and unfortunately, the front desk rep was really nice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Its 8:00 in the morning.....

Apr 20th, 2020

I got in from working at the hospital at 630am super tired and after being told no breakfast and there has not been in the month i have been here. I finally lay down get yo sleep at 7 am all you hear is these idiots with the damn blower its now 9?:10 am and its still blowing loud as hell so i put toilet paper in my ears then i wake up 8:30 am to the loudest rudest banging and a woman opening the door house keeping she is in my room by this time i yell excuse me its 8:30 my room it paid and even if it wasnt why the hell are you knocking on anyones door at 8?:30 am and this is a really big problem this happens every single day I pay the people $700 a week $100 night for my room I'm in from out of town to help with this covid-19 crap and I'm getting woke up every morning there's no sleeping around here for me whatsoever I'm leaving today I cannot stand this I have complained complained and they continue to do it this is most ridiculous thing they should not be knocking on anyone's door that it stayed up till 11 until 11 who are you to decide when I need to get up out of bed when I paid you and how rude are you take out for low in those goddamn lowers early ass in the morning don't you understand some people really are here for work some people aren't just prostitutes and drug dealers the rudest Hotel I've ever been 2 is the rudest rudest rudest I do not recommend it do not come here you'll be harassed from the time you get here till the time you get out of here to leave that's why I feel like they're doing is rushing people to leave my times not up don't knock on my door is how I feel how about you TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

DO NOT STAY HERE!

Mar 21st, 2020

I was so disappointed that I paid this enormous fee to stay here - for 2 nights it cost me $387.00!!! Ridiculous to spend that kind of money on such a dump!! The carpet was filthy and walking on it barefoot my feet were sticking to it - gross!. There were bugs everywhere including cockroaches! We had to have maintenance come in and get rid of them. The walls are so thin that the clowns in the next room partying kept us awake all night. Their food made my friend and I sick. We thought we better not eat here, and skip their so-called breakfast buffet and spent money elsewhere. This place should be condemned or at least closed down until refurbished and better management brought in. Judging by the previous comments this place should NOT be put on any hotel site!! TRIPADVISOR.COM USER 

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