Hotel Torre Hogar

Avenida Constitucion 96 | Torrejon De Ardoz, M 28850  [SEE MAP]Torrejon De Ardoz, M  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 2

Friendly staff but some members of the reception did not know how to answer simple questions an were very argumentative.

Jun 28th, 2019

The staff were very friendly and helpful but when it came to customer complaints the hotel has bad procedures in place. There was a power cut in your hotel on 25/06/19 and we were left without electricity for 2.5 hours. There was no announcement by your staff that this could happen and there were no procedures in place to inform the customers about the delay or how to exit the building. There was no emergency lighting or route. This must be against building health and safety regulations! My brother who uses crutches had to use the stairs to down 2 floors in complete darkness without assistance. My mother who was also ill had to stay outside because we could not go into our rooms in this darkness. The hotel did not apologise for the inconvenience nor did they offer anything in the way compensation. I also noticed that there was some features in the room that was either broken or missing. The holder for the shower head in room 221 was broken so I have to the hold the shower head in my hand. I was given an damaged iron to use which had its wires exposed which was very dangerous. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never again

Jun 11th, 2018

Very old, poor maintenance, small rooms, some rooms recently painted smell badly, noisy neibourhood, non-friendly receptionist, average dinner, horrible breakfast, we had to carry luggage from main street to entrance through parked cars. We wonder how they got 4 stars. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Average to Pool!

Jul 13th, 2017

First of all the location is really aweful. They have some rooms that smell terrible and they seem as they have seen better times. But what is really terrible is the food. It is Best to avoid it. No need to repeat this experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not o 4* hotel

Apr 27th, 2017

I have nothing good to say about this hotel. Stayed in room 212. The room was very small and smelly. The carpet was dirty, affected by fire and old. The furniture was old and destroyed by cigarettes. The bathroom door was in a deplorable state. The wi-fi router is in the main lobby of each floor, so a good internet connection is just in the rooms nearby. The elevator is capable to carry only 3 people or 2 + luggage. The breakfast was very poor consisting of: rock solid bread, 2 muffins, 1 small cube of margarine, 1 small cube of peach gem, half a cup of coffee, 1 glass of orange juice. The hotel is situated just near railway an the noise of the trains does not let you sleep. I definitely do not recommend the hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Misleading photos

Oct 12th, 2016

Small room, dirty and stained carpets everywhere, small reception area, broken walls in all rooms and halls, elevator for 2 persons, plastic glasses in the room.very poor continental breakfast,no liquid soap, no shampoon, small coach parking,uncareful waiters. Not a 4 star hotel. A 2 star hotel at most. Quite noisy because of the train . TRIPADVISOR.COM USER 

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