Hotel U Zlateho Stromu

Karlova 6 | Prague 110 00  [SEE MAP]Prague  [SEE ADDRESS]
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Courtesy of Hotel U Zlateho Stromu

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Guest Reviews

TripAdvisor Traveler Rating 5

The best Restaurant we tried during our stay!

Aug 22nd, 2019

My partner and I came in here for a late dinner and a drink, we had a starter to share of onion rings and bread and dip was served to the table at the start. We sat outside and the food was fresh and served prompt. The dinner really was lovely. I had the wok fried beef and my partner the double burger. It was the best meal we actually had during our holiday here. The staff were also very nice, can not rate out server enough. Would highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Excellent location - however, it's above a pub - and no lift!

Aug 18th, 2019

The hotel is situated in an excellent location, less than a minute walk from Charles Bridge, and 10 minutes from the old square and astronomical clock. The location makes the hotel great, however, the hotel staff and amenities are a big let-down. The building and the rooms have character and some nice details. The reception staff is friendly and very helpful. The hotel has many downsides: for example the fact that the hotel does not have a lift and you will need to carry your luggage up at least 2 floors, reception is on the first floor and rooms are situated from the second floor onwards (we were on the 3rd floor). Another negative is that there is not air conditioning, and it was 30 degrees and more when we were staying in Prague which made sleeping very uncomfortable, despite having the windows fully open. We were provided with a fan, but this does not helpful. Additionally, the hotel have a club in the basement which is really “ugly” and late in the evenings you cannot enter the hotel as there are long queues to enter the club – we waited a good 20 minutes until I decided to jump the queue as we did not want to get in the club, but we need to get to the hotel. If I knew there was a club in the basement, I would have not stayed in this hotel. The worst part of the hotel is the restaurant they have downstairs. The staff there are extremely rude, unfriendly and unhelpful. It seems like they are doing you a favour. They take your order; they bring cutlery to you by throwing these in the centre of the table. They then bring the bill and they do not want to hear anything else. For example, we were in group and we needed to split the bill – the person doing the bill kept saying that it was not possible. After a long chat he finally made us split the bill with different receipts, but he got everything wrong and charged everybody with different items we did not have. Also, we were little kicked out after we paid, we were told “please if you paid, go as you are blocking our way”. This was extremely rude. We made a complaint at reception and the reception staff apologised for this, but I really hope they speak with the restaurant staff. In any case, stay away from this restaurant, food is expensive, service is rubbish and the food is not really nice either. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad service

Aug 16th, 2019

Rude staff. Would rather eat my own foot than come back. Honestly, it looks nice but it is the last place you would like to go with your wife or friends. Nice location, nice place, but service is worse than you could emagine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dinner

Aug 15th, 2019

We only stopped here for dinner sitting out the front. The service was good the waitress was very helpful and polite . The food was served hot and very tasty. However when we asked for the bill a man came and bought this to us. He pointed to the bottom figure to be paid. This was a lot more than the bill should have been it had two amounts one the amount due and one the amount with the service charge he expected us to pay. As we had all week we paid the 1st amount then left a tip according to how we felt was earned somtimes more than asked for somtimes a bit less. When we said we will pay the amount 1 he said no you pay service charge as well and was very rude and arrogant. We said no and he snatched card to put in machine and when transaction completed he dumped receipt and card on the table and walked off muttering. So they ended up with no payment left for them. The first time the whole holiday. Would not recommend or return because of this down right rude man. I saw him aguero with another couple earlier on as well so I expect hes not doing that hotel any favours. Hence only 2 starts given. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Lunch in the outdoor area

Jul 9th, 2019

Stopped here for a quick lunch yesterday as it was a nice setting on our way back to our apartment. We took our seat and got the attention of a waitress, then placed our food and drinks order. Our food came fairly quickly but the drinks hadnt. Said to another waitress and they were brought over. I had the pizza and chips and my friend had a beef burger and chips. The food was decent, average priced but not ripping you off considering the location. TRIPADVISOR.COM USER 

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