Hotel U Zlateho Stromu

Karlova 6 | Prague 110 00  [SEE MAP]Prague  [SEE ADDRESS]
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Courtesy of Hotel U Zlateho Stromu

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at the Hotel U Zlateho Stromu

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Guest Reviews

TripAdvisor Traveler Rating 1

Avoid Outside garden restaurant

Oct 31st, 2019

We came here for a snack just after lunch. The food we had was okay, however they bring over bread which they expect you to pay for (we intentionally didn't eat it and luckily didn't get charged) but they also add a 12.5% service charge at the end. The receipt clearly shows a suggested tip at the bottom however when we queried this price they told us the tip was mandatory. Tourist con, avoid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Avoid garden restaurant!

Oct 7th, 2019

The food itself was actually ok, unfortunately the service, supervisor and tourist con let's it down. They brought us bread we didn't ask for and charged us for it, many restaurants bring bread this was the only one to charge, part of our meal order included 2 sides of chips, we were asked if we wanted ketchup or mayo, we asked for mayo and were charged for 2 dipping pots of mayo. The waitress was rude throughout. On providing us with Bill we can see 2 figures - the first one was total with tax, the 2nd was total with "suggested tip" (there were actually 3 suggested tip amounts on the receipt, they added the middle one) as she put the bill down she pointed to the bottom Amount (the one with suggested tip) and told us we must pay that. We had been in prague 5 days at this point, all other bars and restaurants simply say "service not included". Based on the service we chose to pay a lesser tip, however, apparently, as we found, this was non negotiable. The woman counted the money , called her supervisor ( I assume supervisor) and then she walked off, leaving us with the supervisor (based on her response i assume this is a common occurance) where he tells us we have to pay the full amount, we pointed out and read from the receipt that it states "suggested tip", he was not happy, told me it was a garden tax, we pointed to the bit that said tax and total and tip and total - No we had to pay all, he then tried to take us to bouncers at the night club opposite! Another table came over to advise they had the same problem. We were basically forced to pay. On checking trip advisor, Facebook and Google reviews we can see that this occurs frequently. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Service - Miraslav !

Sep 30th, 2019

I would like to thank Miraslav on the front desk , for being so friendly and helpful , The Hotel is very old with no elevator , he changed our room to a lower floor as we where originally where on the 3rd floor .. it’s a beautiful hotel , with great food and in the heart of Prague , next to all the sites .. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely outdoor restaurant close to Charles Bridge

Sep 11th, 2019

Having arrived in Prague late afternoon,not knowing our way round the city, we wanted to find somewhere to eat fairly near the Charles Bridge. This hotel restaurant was perfect. Plenty of outside tables, no wait for service or food, reasonably priced food, super location. 2 large pizzas and 2 large drinks 603Kc ! We loved the atmosphere of the location opposite the hotel itself. Staff were lovely and very helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Awful service

Sep 8th, 2019

Lovely food but when it comes to the service it’s AWFUL!!! We didn’t touch the bread and they charged us for it so when I said we weren’t paying for it the man was angry. They then add on a massive service charge and when you say you will pay it separately he got very angry. I explained we are travelling and can’t afford the whole tip they added. He was so rude to us that we didn’t even end up leaving a tip. ITS A TOURIST TRAP AND AVOID IT!!!! TRIPADVISOR.COM USER 

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