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at the Hotel Vergilius-Billia
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This is a low end 3 star at best
Oct 12th, 2020
DO NOT STAY HERE !!!!! IT IS NOT 4 STAR Liked · The only thing we liked about this property was the absolute lovely lady who was serving the morning coffee and breakfast. She was a lovely host polite and such a lovely lady. We couldn’t wait to see her every morning Disliked · We booked this hotel on the train from Rome and booked it simply because 1. It was rated 4 star and 2. The pictures provided on Booking.com. Upon arrival we checked in to our room which was disgusting it smelt awful, looked nothing like the pictures and was more like a hostel. I spoke to the guy on reception who was very unwilling to help he responded with the pictures are their superior room and its Booking.com fault the pictures are showing their superior room. He offered to show us 3 other rooms similar to what we paid for .... they were all the same hostel type and smelt. I asked for a refund as we wanted to stay at another Hotel he refused , I asked for the manager he said its not possible. He then said of we want the room in the picture we will have to pay the upgrade. Either this or we stay in the room offered. As booking.com did not resolve this we were tired and wanted to put our bags down we had to wait until 2pm to check in so we were given no choice but to pay the upgrade as NO WAY were we willing to stay in the disgusting economy room. So we upgraded to the superior. What a joke this was so I am not sure what they class as superior but a room with dirty smelly scummy showers and stained walls and bedsheets . Again did not match the pictures. This was a joke at this point there was no point in arguing further as they clearly have a different view to the world of hospitality what a 4 star quality is . This hotel is the lowest end of 3 star and thats me being kind. The next issue is breakfast. I hope anyone with diabetes does not stay there as its all cakes . Worst breakfast ever . I am a very seasoned traveller and this was my worst ever hotel experience. The hotel could of turned this round had they listened to my concerns at check in and as courtesy just put us in the so called “superior room” free of charge as the price we paid originally would reflect that room . The price we paid for the economy room i would not even pay €20 a night for It TRIPADVISOR.COM USER
Feb 22nd, 2020
Stopped here for one night before heading to Sorrento. The staff here were extremely unfriendly towards my family and I and weren’t really bothered when we arrived. The rooms do not look anything like the ones in the photos - they are actually really unclean and dirty, it was quite off putting. If I had to stay here for longer than one night I would’ve changed to another hotel. The hotel staff were always staring at us weirdly (we are coloured FYI) but seemed to be fine with everyone else? The breakfast is also limited and doesn’t have signs as to what each thing is so it’s easy to get confused. The only benefit of this place is that it’s very close to Garibaldi station - but there are many other hotels around the area which I’m sure would have better service and clean rooms. TRIPADVISOR.COM USER
We left as soon as we saw the rooms
Nov 6th, 2019
Went to Naples on a 30th birthday trip and got sent here after our original hotel, Hotel San Pietro "overbooked" its guests and had to transfer us. Hostess was very unfriendly and the room was something I would compare to a prison cell. Cots for beds with paint chipping off the wall and a half painted grey desk. It was clear that they knew their status as I walked immediately downstairs and told them to refund our stay as we would not be staying there. Instead of asking what was wrong they just took the keys and walked away. Hotel is in a very unsafe feeling neighborhood. Do no recommend anyone stays here. TRIPADVISOR.COM USER
Don´t even thik about it (This Hotel)
Nov 2nd, 2019
Poor sevice , small rooms. And got ripped by the hotel who advertised "Free parking " and charged us $ 90 for two nights !! The breakfast not good (90% day before pastries ) Not recommended for honest travellers.... 4 stars ....??? no way ! TRIPADVISOR.COM USER
What is Italian for Fawlty Towers
Oct 14th, 2019
Room and Reception service are fine BUT the Kitchen and Dining service is abysmal. Breakfast not good; water never hot enough for tea, cold what should be recently cooked scrambled eggs, hard boiled eggs not hard and so on. Dinner service as my review title. Meagre portions, plates slapped down, soup slopping everwhere, not enough cutlery, dishes not as described, indifference to comments, staff larking about in kitchen when should be paying attention to hotel guests. All in all an appalling experience. I hope nobody goes here. 100% behind Lawrence38. TRIPADVISOR.COM USER
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