Hotel Viking

1 Bellevue Ave. | Newport, RI 02840-3205  [SEE MAP]Newport, RI  [SEE ADDRESS]

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at the Hotel Viking

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Guest Reviews

TripAdvisor Traveler Rating 5

Refined, classy, comfortable

Feb 19th, 2020

My wife and I decided to take a quick trip to Newport when we saw that the weather would be nice over the Presidents Day weekend. The Hotel Viking is always a dependable option. We decided to book a king suite room. The room was well appointed, modern but traditional and charming. Having the living room allowed us to put our son to bed and for us to stay up a bit longer. The service at the Hotel Viking is always spectacular and attentive. The renovations were unobtrusive. We shall definitely return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Management

Feb 18th, 2020

We were planning a birthday night out and decided to upgrade from our 1 room to a luxury suite. We arrived at noon and were greeted by a manager who told us our suite was sold the day before our arrival. She offered us two adjoining rooms and a $100 credit. Had we known our suite was unavailable, we would not have upgraded. After a long discussion with the manager we were finally able to spell it out for her that taking $100 off the $400 suite was more expensive then it would be to pay for the two rooms($139/each). After much discussion she agreed to charge for the two rooms and then take the $100 off (great!) when we woke up the next morning two out of our party had early spa appointments and stopped at the front desk and checked out with the manager with the agreed amount. Me and my mother went down a short while later and did not know the other two in our party had already checked out. The manager was at the desk and when we asked to check out she told us it was $400. We explained we had spoken to her at length yesterday and she had assured us it would be $139 per room minus $100 credit. She then proceeded to ask who we spoke with and we explained that we had spoken with her and she said oh right I remember. Then after her discussing it with us again said “oh the other woman with you already checked out”. (Ok why when we came down did you try to charge us an additional $400). I received the bill from the two in our party that had checked out and it did reflect the amount agreed upon ($229). Then I got home and checked my card and was charged $467! I called to see what had happened and was told there was a $139 per night per room additional charge for incidentals and would be released in a few days. This was not disclosed to us at check in and was not charged during Check-in, but showed as one lump payment. I’m sorry, but we were only here for 1 night and had to speak with the manager 5 separate times. That in itself is ridiculous, but then needing to continue to remind the manager to do what she said she would is just awful. Very disappointing as the spa was great and the location was convenient, but we will not be back thanks to a complete lack of consideration by management. If you book a room, it should not be sold to another party the day before you arrive. Truly terrible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Looked for a quiet getaway

Feb 18th, 2020

We’ve stayed at the Viking on several occasions and were never disappointed. This year’s visit had some disappointments. The lobby area was under construction and was very noisy from workers pounding to rip up old flooring. One has to appreciate that short of shutting down, there’s never down time for that kind of work. In addition, we, along with several other guests waited well past check in time for our rooms to be ready. I think owners/investors need to look at housekeeping staffing levels. In other hotels I’ve seen teams of workers on a floor, getting ready for room turnover and making sure guests’ rooms are cleaned and restocked timely. But with those first world problems, the hotel manager and the front desk staff went well beyond our expectations to insure our stay was pleasant and did whatever they could to address our concerns. Despite their having to deal with the loud noise, impatient guests, and other issues, they met ever challenge with a smile and a cheerful word. I give them a lot of credit given the working conditions. They are a class act. If not for them, we might not consider a return visit the the Viking. Also, guests need to appreciate that it’s an old hotel. I compare it to the St Paul Hotel in St Paul and the Hotel Monaco in Old Alexandria VA. Old hotels with some character and maybe a few warts. But the character- and the hotel staff make the difference. We plan to visit again and hope we’re greeted by the same accommodating and cheerful staff. I give it 4 stars because the the current construction and lobby noise. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My Wife’s Birthday

Feb 14th, 2020

My recent stay at the Hotel Viking was amazing as the staff was so nice and accommodating from the first moment my wife and I arrived. In fact, prior to our stay I was contacted by by a staff person named Donayoza, who asked if there was anything they could do to make our stay enjoyable. I responded to her and said we were celebrating my wife’s birthday and wanted it to be special and asked if there was something she could recommend ...without hesitation she sprained into action and offered rose petals on the bed balloons in the room and a birthday card!!! It was a fabulous gesture!!! She also included champagne and chocolate covered strawberries, my wife was happy to see these extras as it made the occasion very special!!! Kudos to Donayiza and the rest of the staff the Hotel Viking for their professionalism and willingness to make our stay memorable!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nothing but the best

Feb 13th, 2020

My husband and I live in CT but for a quick weekend getaway, Newport is a quick two hour drive away. The multiple times we have visited, we have ALWAYS stayed at Hotel Viking. The staff is always courteous efficient and polite, there for anything you need, and the valet team is amazing as well! You’re right in the very heart of Newport close by to all the restaurants, shops, and a 2 minute drive from the Newport mansions (you’re on the same street!).Hotel Viking will ALWAYS be our “Home away from home” Thank you for everyone who made our most recent trip another amazing memory!! We will be back next year ❤️ TRIPADVISOR.COM USER 

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