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at the Hôtel de Crillon, A Rosewood Hotel
Best hotel in Paris with outstanding service
Apr 1st, 2020
We had the pleasure to stay in this superb hotel last autumn and i definitely can say that I never experienced such a great service. Especially Manou from Guest Services & Margo in Brasserie d'Aumont. We got a nice and very spacious for Paris "Grand Premier Room". It was wonderful, so beautiful details, you felt like a princess in a castle. Finally... The breakfast in the Brasserie is so delicious, the staff read your wishes from the eyes and make everything possible. Also I recommend a visit the Bar "Les Ambassadeurs", love the pianist and the cocktails, especially the "Parisian Mule. TRIPADVISOR.COM USER
First stay was horrible; second was exemplary
Mar 17th, 2020
This is a tale of masterful service recovery. My first stay at the Hotel de Crillon was a frustrating, alienating mess. This was such a surprise, that I wanted to reserve judgement until after a second stay before writing this review. In fact, the then-Managing Director contacted me shortly after the first stay to invite me back as a "gesture of goodwill" based on my responses to their post-stay questionnaire. Let's see if they managed a comeback... They define their marketing. They define their prices. So they define the expectations. I'm less susceptible to the marketing than I once was, but the price remains my reassurance that the fundamentals of a hotel stay will be present: sleep quality, facilities as-advertised, processes fuss-free. They charge among the highest prices for any European hotel but – on the first stay – operated at the level of any airport chain hotel: soulless, tangible cost-saving measures, disinterested staff. The service level was overwhelmingly dysfunctional and the accommodation marred by shortcomings which should be unthinkable in a recently refurbished, top-tier hotel. Examples included the pool still being locked an hour after its published opening time; no sound insulation in the room so noise from the courtyard bar outside kept me awake; ineffective air conditioning; Virtuoso perks not being honored; having to beg an overtly contemptuous receptionist to stay until 1pm even though my rate included late check-out; plus a handful of silly slip-ups. When the hosts seem this overwhelmed, then what hope do guests having of relaxing? Ultimately the problem wasn't even that the usual thoughtful flourishes and pleasant surprises were missing, the basics were too. The noise intrusion meant that the Hotel de Crillon failed to deliver the one non-negotiable of any hotel stay: sleep quality. These problems were all a distant memory by the end of the second stay. This time, the guest relations team was exceedingly attentive. I've never heard my own name so often. Yes, they had clearly been tasked with making a fuss over me under the circumstances, but I appreciated being privy to the all-bells-and-whistles service level. Personalisation was the big difference: instead of the dismissively anonymous treatment of the first stay, every interaction gave the impression that they consider me a valued 'regular'. I packed the pre-arrival questionnaire with details and was looking forward to seeing what they did with them. Only on the second trip was there any evidence that they read it. Not much needs to be said about the design: it is as beautiful as it looks online, but after arriving you can appreciate how sexy the effect is in reality. However, you can draw a clear line between the public areas – which get better the more you look at them – and the guestrooms, which also make a slick first impression but have some surprising shortcomings. If you value sleep quality and daylight, then the inward-facing, lower rooms are to be avoided. The first stay was in room 127, a courtyard-facing, first-floor Grand Premier Room (the highest tier of room before suites; it could pass for a junior suite). It must have been one of the worst rooms they could have allocated and I was naive to accept it. The noise from both the corridor and the courtyard bar outside flows freely into the room, preventing a good night's sleep. The low ceilings and lack of daylight gave it a gloomy feel. The second stay was in suite 315, a third-floor, street-facing Deluxe Suite (the lowest tier among the suites). It worked much better: perfectly sound-insulated, brighter and generally much more inviting. Both rooms were equally lovingly furnished and finished though – there was no sense of the room being more "basic" than the suite. Fernando in the spa gave a superb massage. It was very relaxing and I felt the benefits for days afterwards. Despite this, I'm not sure if the Hotel de Crillon is the best choice if the wellness facilities are important to you. The spa is a true jewel box: glitzy, beautiful, but very small. The pool is tiny – too narrow for two people to swim lengths simultaneously and too small to do anything whatsoever it there are already kids playing in it. The fitness room is better. The selection of beverages feels larger than the selection of equipment, but everything is well maintained and, thanks to the Kinesis, you can just about improvise a full workout. The only food I ate was breakfast at Brasserie d'Aumont. When they tell you their house special is a ham and cheese croissant, it's clear that they're not reaching for the stars creatively, but the quality of everything was very high. Especially the fruit: I have no idea how they get their hands on such delicious mango and strawberries at this time of year. They provide plenty of options for lactose/gluten aversions. On the first trip, I did not expect them to bring their A-game – two-night stay, first-timer, in the third-cheapest room category. Despite this forgiving disposition, reality fell uncomfortably short of reputation at the Hotel de Crillon. That the MD recognised this and unhesitatingly made amends speaks volumes about how hard the Hotel de Crillon works to stay true to its lofty reputation. It shows that guests might be in capable hands after all, even when things go so badly wrong. TRIPADVISOR.COM USER
Exactly what you expect, a palace.
Mar 12th, 2020
Having reopened a few years ago, the Rosewood group has restored this famous landmark and updated it to a modern luxury hotel but with the same traditional accents you would expect from this mainstay of the Paris scene. With its famous location at Place Concorde, arriving at the hotel, you enter into a small (but stunningly beautiful) room to check in. Each staff member is at a small ,private desk and will offer you coffee or tea while you handle the check in formalities. After that, your Butler will arrive and escort you to your room. Like many older hotels, there are many room types, and even within the same category, the room layout can vary (I stayed in two different "Grand Premier" rooms. Both were of similar size but the layouts were different. (One had a larger entry and closet area, and the other made that similar space into s separate room, which actually made the room more like a suite.) The bathrooms are luxurious, with Buly amenties, and both a tub and stand-up shower. The shower was amazing, with great water pressure and a rain-type shower head as well as a hand-held wand. Now, the bed, this is simply, hands down, the finest bedding I have ever experienced. The mattress, mattress pad, duvet, and especially the pillows are beyond anything I can describe. It's that special. The hotel does sell the bedding products (warning: not cheap) and the pillows and duvet were special enough I purchased for my home. The rooms feature the usual accessories: nespresso, minibar (plenty big enough to fit in french cheeses and other snacks you may pick up in Paris), plenty of outlets, etc. Rosewood did a great job updating all the room with modern technology. Service is fantastic, as you'd expect. At breakfast in the brasserie, our server, after the first day, knew what coffee and juice we'd want by day 2. Breakfast offerings are very nice and what you'd expect at a hotel of this caliber. Les Ambassadeurs, is a well known bar in Paris and won't disappoint. Live music is featured and there's a lovely patio if the weather is suitable. .....did I mention the bedding? If you have the need for a short meeting, the hotel has several relatively private locations around the lobby area where you can have a short meeting. Comfortable sofas and chairs can be found throughout the hotel. Unfortunately, we couldn't try the spa, or the starred-dining venue L'Ecrin. Checkout was smooth and bell staff are very helpful if you need to find a taxi, or locate your Uber. With regards to staff, I found all the staff I've encountered at Le Crillon to be extremely helpful and friendly. Very unpretentious and welcoming. I haven't always found this to be the case at other 5-star Paris properties. Not much else to add. If you can afford it, Le Crillon is fantastic and is currently my favorite hotel in the world! TRIPADVISOR.COM USER
Drinks in the Afternoon
Mar 11th, 2020
This is a wonderful hotel staff excellent and what one expects of a Palace Hotel. Just a few things that made my brief stay a little disappointing.Wine list on offer was excellent except Wine I wanted was not available not good enough at this standard. Secondly the wine menu was stained and looked very tired from use I guess. When paying high prices one expects the little things to be perfect not so on this visit sadly. TRIPADVISOR.COM USER
A truly remarkable hotel!
Mar 9th, 2020
I felt compelled to set up a Tripadvisor account after returning from a weekend break at the Hotel de Crillon with my partner Lucy. Let me start by saying that the service is beyond five star. The attention to detail in by staff was truly remarkable. Our upgraded room wasn't ready upon arrival (we we two hour early I might add), so staff guided us towards the hotel lounge were we received complimentary drinks while we waited - a very nice touch. There was even chilled bottle of champagne waiting for us in the room. The staff, particularly those at the main entrance, were incredibly professional and were on hand to deal with anything -- including my misplaced mobile phone, which was promptly found and returned by security. My short review doesn't do the hotel justice, however I can safely say anyone who stays here will not be disappointed. Tom. TRIPADVISOR.COM USER
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