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at the Hôtel de Crillon, A Rosewood Hotel
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Confused and dissapointed
Sep 20th, 2020
Came with my gf to have a two day escape, some shopping, food, and just have fun. We chose the most luxury hotel in town to just be pampered. The hotel is beautiful, great location. The room was also very nice. Spacious. But the staff was 50% amazing, attentive and kind. And the other 50, rude, inattentive, ignorant and vulgar! Incredible!! + as we arrived the guy at the reception was super friendly and attentive, (he saw that i was pregnant, in the evening they brought us a stuffed toy with a blue balloon, i told him i was expecting a boy, and two sets of delicious chocolate). also the butler girl that took us around was very friendly. The best was the luggage boy! He remembered us from the instance we arrived, knew our room number by heart, so when we would pass by, just to drop something off he would be, yes room 417! Ill take care of it! Thats service. - now to the minuses. As we walked to our room with the butler she pointed out how amazing, iconic and unique their terrace is and we have to go see it. So we said, sure, right before dinner we will have drinks there. So before dinner, we get ready and go to check out the terrace. We enter the lobby and ask one of the hotel staff where the elevator to the terrace is. He tells us completely rudely its fully booked! So we say fine, we will just go upstairs to see the view, then he all of a sudden says its a private event, we cant go at all!! Then my friend got super mad and went to talk to the reception. Who said of course we can go up, they will call someone to take us to the terrace. Guess what, same unfriendly, rude dude, who just told us it was private event came!! Tells us one little minute and wax gone for 10!!! Left us standing at the entrance of the hotel! (Remember, i am still 5 months pregnant!) nowhere to sit! Just standing! A joke! My friend went again to complaint yo the reception! They fished him out of somewhere again. He took us with a super unhappy face to the terrace, where half the tables were free and the once taken, for sure not by some private event! What a liar!!! We had a great dinner and came back at 12:30 back to the hotel, to fund it with a gate closed and almost deserted!!! Of course shorty a night porter came asked us for our room, no sorry, asked us how he can help! That wad actually the phrase of all the rude staff: how can i help you? Seriously!! I usually stay at 5 star hotels. I am pregnant. I dont look like a fashinista, or hanging with carats and pave diamond watches, but i dress well and look always nice. Never have i been asked how can i help you. We are staying here! Open the door! Next morning the rudeness continues. We come to the breakfast area. Apart from us there are 3 other tables. We sit outside. Takes the girl 10min to come outside to set the table. Then we order, everything comes, but i do decide that its too cold and want to move inside. Tell the girl and in the mean time decide to go get my jacket from the room. Return to the breakfast area, greeted there once more “how can i help you?” I was here 20min ago, having breakfast, do you have a memory of a fish??? There are still just 3 tables at breakfast! Seriously! And my food is still outside! I went to get my tea, had a sip and left! We packed out stuff, and left it at the reception. We returned at 4pm to pick up our luggage and leave for the station. Guess what, the same rude terrace guy throughs himself in front of us with the phrase “how may i help you”!!! That was the end! I exploded then! I mean, seriously! I come to paris 3-4 times a year. Stay in normal 5 star hotels and never have a been treated as a prostitute/escort. This how can i help you? You dont look to our standard of a guest??? I guess you have to be a guy to be staying at that hotel or celebrity, but as two young nice looking girls, you will be taken for escort. Will never stay at this place again. Really bad. The best guy who should be promoted is the luggage guy. Best memory, friendliest, and could really represent a 5 start hotel. TRIPADVISOR.COM USER
Sep 14th, 2020
Roof Top Saturday September 12, 2020 Greeted at the front door, we were escorted to the top floor of the hotel for drinks and appetizers. Very friendly atmosphere with the impeccable service of the Crillon, both cocktails and Tartines menus were well explained and delicious, “house Champagne” was priced very reasonably and the cocktails incredible. The view is priceless ! TRIPADVISOR.COM USER
You Need to try their amazing Bar Rooftop
Sep 14th, 2020
Hi Everyone, As I was looking for nice spot to take my girlfriend from drinks I came across the new rooftop bar they created at Le Crillon and I have to say it was absolutely amazing. I think we can all agree that Paris is one of the most beautiful city in the world and le Crillon gives us the opportunity to see Paris from the sky. The view from the rooftop bar is absolutely breathtaking as you can pretty much all monuments (eiffel tower, Arc de Triomphe, Grand Palais etc...). The drinks were also delicious, I really recommend the one made with Gin (I can't remember the name...). I recommend very strongly this place for the quality of the drinks + the view !!! Don't hesitate to try it ! TRIPADVISOR.COM USER
Great Hotel and outstanding service!
Sep 12th, 2020
Warm welcome at the door and amazing time on the pop up roof top bar. The view is breathtaking! Cocktails were delicious and service was on point! Well done! I would recommend Le Crillon to anyone and I will be back TRIPADVISOR.COM USER
Best hotel in Paris with outstanding service
Apr 1st, 2020
We had the pleasure to stay in this superb hotel last autumn and i definitely can say that I never experienced such a great service. Especially Manou from Guest Services & Margo in Brasserie d'Aumont. We got a nice and very spacious for Paris "Grand Premier Room". It was wonderful, so beautiful details, you felt like a princess in a castle. Finally... The breakfast in the Brasserie is so delicious, the staff read your wishes from the eyes and make everything possible. Also I recommend a visit the Bar "Les Ambassadeurs", love the pianist and the cocktails, especially the "Parisian Mule. TRIPADVISOR.COM USER
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