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Sewage smell and noisy rooms
Feb 23rd, 2020
We were underwhelmed with our stay. The hotel looks impressive but when we arrived last night we were disappointed to be given a ground floor room which smelled of sewage. Our room was apparently an upgrade, but when we asked to move to another room which did not smell of faeces they didn't have any other rooms free. There was a note on the desk wishing someone a happy birthday, presumably the person who had been allocated the room before us and also asked to change. We felt that in arriving late we had been given what was left. The only solution offered to deal with the smell was some kind of perfuming unit which clearly we were not comfortable having on all night, especially as I am pregnant and we were unsure about the fumes being emitted from the unit. We were offered no compensation or apology. The location of the room also meant that we could hear reception and the comings and going’s of guests clearly. The hotel denied responsibility for this, but some responsibility must be taken for not having soft-close doors and locating rooms near reception. We would not stay again and would not recommend this hotel. TRIPADVISOR.COM USER
no complaints. staff professionals
Feb 20th, 2020
the center is very cozy and comfortable. all within walking distance. parking in front of the hotel. The hotel has delicious breakfasts and a lovely restaurant. Cozy spa with a warm pool and mini saunas. TRIPADVISOR.COM USER
Fab hotel in the most romantic city!
Jan 30th, 2020
I had read a lot about Bruges being a really romantic place and I wanted to book somewhere new and exciting. Well...it really is, charming and cosy and gorgeous!! It actually looks like an old castle fairy tale destination, and wow was the food brilliant as well. We booked really kinda last minute and we didnt want to overpay so basically just chose Tuilerieen on a whim and it paid off, the location is absolutely most ideal, and the hotel is so beautiful!! Thank you for a relaxing and romantic time, we loved you and we must return. TRIPADVISOR.COM USER
Beautiful old-world hotel
Jan 18th, 2020
My daughter and I felt like we were staying in a palace for 3 nights! High ceiling, chandelier, huge marble bathroom. Some of the furnishings were a bit rundown (broken drawers, missing hardware), and I found the lack of a headboard for the bed(s) a little weird, which is the only thing keeping me from giving this a 5 star review. The staff was warm, friendly, helpful, and the location is amazing. I would definitely recommend the hotel, and I would stay here again. TRIPADVISOR.COM USER
Jan 14th, 2020
We try to visit Bruges a couple of times a year for a relaxing weekend break and wouldn't dream of staying anywhere else. The staff are all extremely friendly and professional. The breakfasts are a joy and the room lovely. It's also in an ideal location. Love it TRIPADVISOR.COM USER
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