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at the Houston Marriott West Loop by The Galleria
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Oct 8th, 2020
I have stayed at this hotel several times and I have never been disappointed. It is sad to see how COVID-19 has taken a hit on this wonderful property. The restaurant and bar are closed, which is understandable. All the staff members I encountered were extremely friendly and helpful. They really made the stay more enjoyable, considering the circumstances. The room was clean, cold and comfortable. The only negative would be the cost for self-parking but I would still highly recommend this hotel. TRIPADVISOR.COM USER
Clean hotel but hit hard by Covid
Jul 12th, 2020
We stayed here for 2 nights after I had surgery in the area on Friday. The hotel was very clean and well maintained. Beds were very comfortable and the tv in the room was HUGE! It was very disappointing to see how hard the hotel was hit by Covid. The staff and amenities were minimal. Nothing was open. No restaurant or hotel bar. No coffee bar. Very sad. But under the circumstances the hotel was great!!! TRIPADVISOR.COM USER
Amazing team; outstanding valet
Feb 17th, 2020
Mimo and the entire valet team were outstanding. We were recently at the Marriott for an extended stay and had the pleasure of interacting with the valet team every day. The entire team was professional, friendly and made our stay even more enjoyable. TRIPADVISOR.COM USER
Excellent Customer Service
Feb 16th, 2020
The service I received at this hotel was unbelievable. I am a titanium bonvoy member and travel often. Before checking in I asked for a room with a tub due to a recent pinched nerve. When I got to my room I was in shock. First was that it was a suite and second was the sweet note with a Lush gift. This was so thoughtful. This is one reason why I am a loyal Marriott member. Highly recommend this hotel. Thank you Rosie. TRIPADVISOR.COM USER
Take a pass
Feb 13th, 2020
I stayed at this property with a few co workers. We were in the area for customer visits. This property looks good on the outside but the rooms are terrible. They are long in the tooth. Toilets don’t flush well. Stains on the drapes, walls and furniture. I am Ambassador level with Marriott - over 100 nights per year - and never have seen a Marriott this bad. The self parking garage is attached to the hotel via an office building. Late at night I didn’t feel safe at all. I gave it a 2 vs a 1 because some of the staff were trying. If in the area, find another spot. TRIPADVISOR.COM USER
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