Howard Johnson Portland Airport

8247 Ne Sandy Blvd | Portland, OR 97220-4946  [SEE MAP]Portland, OR  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Not a good stay

Mar 16th, 2020

Work on property and no mention of it online or otherwise prior to stay. Also work being preformed on the room above mine and I was not told of this. Plenty of rooms to put me in since they were aware of this. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad stay, even worse manager

Mar 9th, 2020

RE: Case # 4394845 My family and I stayed at the Howard Johnson in Portland, OR Thursday Feb 27th through Monday March 2nd and it was by far the worst hotel stay I’ve ever experienced. I am requesting that Wyndham Properties refund my money and seriously consider how this particular Howard Johnson is being managed. My recent experience at this location is nothing short of horrific. • We were not warned ahead of time that the amenities at the hotel would all be closed for renovations, nor to expect construction noise every morning starting at 7am. • Despite assuring us on the phone that it would not be a problem to arrange two side by side rooms that were wheelchair accessible, once we arrived late at night we were told that the only rooms next to each other were on the 3rd floor and that there was no elevator. This was an inconvenience, but not a deal breaker as I could leave my wheelchair in the car as I’m partially ambulatory and it was mostly important that the rooms be near each other to accommodate a disabled adult and her partner, a senior and two children. • There was a hotel-wide issue with keycards not working properly, causing many guests and construction crew members to take long stair trips over and over to get new keys when theirs inevitably failed. Every time we needed our keys rekeyed, we were not alone at the front desk in needing so. • The toilet in room 308 was broken for the entire visit and despite numerous complaints to management, it still remained unresolved at the end of our trip. We had rooms 307 and 308 and the bathroom in 308 had to be used for everyone between the two rooms which was terribly inconvenient. We were never offered any consideration and were told every day that the matter would be taken care of while we were out at our events, but every day we returned the toilet was still not fixed. • There was never enough hot water in either room to fill a tub for the disabled adult or the children, all of whom were forced to take luke warm to cold baths. • There were ants in both rooms for our entire stay. • The mini fridge in room 307 was not plugged in and no warning was given, resulting in lost food and beverages. • The microwave in room 308 was sitting on top of the mini fridge, but it had a cord less than a foot long which could not be plugged in and operable from this location. Any time we wanted to use it we had to lower it down to the floor, plug it in for use and then return it to the top of the minifridge so we could still functionally use our room. But it gets worse! When our family was preparing to leave on Monday morning, I made my way to the front desk with our two sets of two room keys. I wanted to speak with a manager about how bad our stay had been and request a reduction in fees. The young man behind the counter was dressed in very casual attire and I did not realize at first that he was an employee of the hotel. He introduced himself as Wilson and I asked to speak with a manager and was informed that he was late but should be in soon and that I could join the guest in the waiting room also waiting to speak with a manager. When the manager arrived, also casually dressed, he introduced himself as Devin Lynn. He asked me what my complaints were and I listed them for him. He told me that he’d have to look into the legitimacy of my claims and call me back to let me know. I told him that with all due respect, we had been told every day that our issues would be addressed but they never were so I’d appreciate it if he dealt with it now while I was still in town. He was very irritated and told me that he couldn’t just “give [you] money because [you] think you deserve it” and tried to turn to walk away from me. I said “that’s not what I’m asking you to do; you know that your hotel is having problems with keycards and construction at the very least” and he charged back to me demanding how I could possibly know what he did or didn’t know. I replied that if he wasn’t sure, I’d like to talk to the owner or his boss. Then he said “I f-ing hate people like you” and walked into his office. I was in complete shock at his unprofessionalism and attitude. I called Wyndham’s customer service line and was told that my complaints were noted and would be sent to the location’s manager. I repeated that my biggest complaint was now WITH the location’s manager and asked if I could have the contact information for the regional manager. I was told that they did not have that information and that individual Howard Johnson franchises would have to give me that information on a case by case basis. Clearly Mr. Lynn wasn’t going to give me the name of his boss after such atrocious behavior so I asked the Wyndham customer service employee for advice and was told to call another local Howard Johnson and ask them for the regional manager. The next closest HJ was in Vancouver, WA which was owned and operated by a man named Mike who had never heard of Devin Lynn and couldn’t help me. When I got to our vehicle to fill my family in on what had transpired, my partner Fiona showed me an email that had just appeared in her inbox from the manager Devin Lynn and cc:d to a general inquiry email address for Wyndham properties. In the email, he not only misidentifies me, he tells several complete fabrications about the interaction (I took the names and numbers of several witnesses), insults about my supposed level of intelligence that he needed time to verify my claims and a statement that no resolution was possible for the client. This email was crafted from his office while I was on the phone with Wyndham customer service, which indicates that Mr. Lynn did not take my complaints seriously or even attempt a resolution. I googled the location in hopes of finding the name of a regional manager but came up empty. What I did find, however, were dozens of reviews from other customers naming Devin Lynn specifically as a rude and inhospitable host. I only wish I would’ve seen these reviews prior to booking our stay. We responded to Mr. Lynn’s email stating that we disagreed with its contents and would be crafting our response once we reached home. Mr. Lynn then removed the cc: to Wnydham and replied “That’s okay Fiona, nothing will happen.” I am absolutely disgusted by the behavior of this Howard Johnson manager. The stay itself was bad enough, but I would’ve happily accepted a bit of courtesy in response until this manager acted in such a terrible manner. Now I’ll be submitting this complaint in every avenue I can find until someone resolves this issue appropriately. Cassandra & Fiona Wild + family TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The manager called us "garbage people"

Feb 24th, 2020

We had originally booked a 6-night stay while visiting Portland - to say the room did not meet expectations is a gross overstatement. It was around the back of the hotel, down several steps to the lower level so we couldn't use a baggage cart and didn't dare leave anything in the car. Carried everything to the room, found that the TV didn't work, the smoke detector was covered with a plastic bag, there were open excavations near our room because of work the city was doing. The manager came to the room, tried to get the TV to work, took the plastic off the smoke detector, offered to move us, but at that point we just wanted to get some sleep and get out the next day. We tried to get the refund that night, but were told to wait until morning, and then to wait until 9AM. My husband went back at 9 the next morning, but the manager was "not available" and was trying to avoid him. He finally gave us the refund for the remaining days. I initially contacted Wyndham about our concerns, and then received an email from the manager calling my husband and I "garbage people". Today, an unauthorized pending charge for $195.00 appeared on my credit card to the same hotel, two weeks later. I've notified our credit card card company of the possible fraud, and have continued to pass along information to Wyndham regarding our experience. Go to the Super 8 at the airport - it's a far better hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good place for a quick overnight

Feb 6th, 2020

Nice place for a quick in and out at Portland international airport. Far enough away that it’s pretty quiet. Fairly convenient to the airport with pickup and drop off provided. Breakfast included, a little short of choices but ok. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very dirty and disgusting place

Feb 6th, 2020

Very dirty smelled like mold mildew and cigarette smoke. Bathroom fan not working. Stains on the wall that could've easily gotten wiped off. Phone was dirty and had spill stains. Bedskirt was ripped and stapled together. When the heater turned off the room got cold instantly. I would never recommend this place to anyone. TRIPADVISOR.COM USER 

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