H퀌Çtel La Comtesse

29- Avenue de Tourville | Paris 75007  [SEE MAP]Paris  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Perfect Romantic Stay

Sep 22nd, 2020

I stayed in two rooms. Room 506 - has a balcony that wrapped around the hotel and had 3 ways to get on the balcony (2 in the room and one in the bathroom). This had a direct view of the Eiffel Tower. The second room was 503 - a side view balcony. Both rooms were so clean and perfect! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Beware misleading Hotel

Aug 17th, 2020

You are paying for a premium price hotel because some rooms have a balcony with a view on it. But you cannot even guarantee yourself a balcony even if you book it in advance or pay any extra. So then your left with a very small room and if you want a selfie with the Eiffel Tower you would have to stick half your body out of the window. If you want to celebrate somthing special I would advise to pay a little extra and stay at the Pullman hotel which you can book and be sure to have a balcony room with even better views as its a stone throws away from the Eiffel tower. It also has a more spacious balcony area. I had a room booked here at Hotel La Comtesse with a balcony and it did not say anywhere when I booked that it was subject to availability. I even showed the front desk on my ipad if I was to book a room for next week with a balcony will it say anywhere on the page that it cannot be guaranteed before I click confirm and it did not. So only after you have clicked confirm will they mention this. And by clicking confirm it is non refundable. They are using sneaky wording and deliberately trying to mislead customers, the front desk kept saying to me you can reserve a balcony but if you arrive and there is none available then you will not get one. So in other words their meaning of reservation means nothing and balcony rooms are on a first come first serve basis. Read some of the other negative reviews and others have had similar problems. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Unethical

Apr 23rd, 2020

I booked a room with an Eiffel Tower view and balcony, and I paid in full at the time of booking. La Comtesse canceled my reservation (understandably) after they closed due to Covid-19. They refused to refund my money. I had reservations at three other boutique hotels during my France vacation, and all three refunded my money in full after they were forced to cancel. They did "offer" to rebook me in a room (without the balcony I paid for) in August. I asked to get a copy of their booking policies in writing four times and was denied. Disappointing, unethical, poor customer service. Please don't stay here! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Lovely hotel with Eiffel Tower views

Apr 9th, 2020

This hotel was very clean and centrally located to everything we were doing while in Paris. The staff was very friendly and helpful and our room had an amazing view of the Eiffel Tower. We didn't opt to include the breakfast plan but ended up eating there anyway because it was so easy and the food was great! I highly recommend staying here when in Paris. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

French Life Style

Mar 21st, 2020

Located close to Ecole Militaire it is perfect to use public transportation. The Hotel is clean and has a cosy and positive atmosphere. Reception is very friendly and professional. The rooms are clean and the staff is helpful and friendly. I will come back again. TRIPADVISOR.COM USER 

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