Hyatt Centric The Pike Long Beach

Not coming back either...

Nov 11th, 2019

Had a one night visit for business and felt very underwhelmed and unappreciated. I used points for this trip and I still cannot help but to think that point stays are unappreciated by hotels and treated differently than cash rooms. However point stays are your most loyal customers and I have to stay at quite a few Hyatt properties to get a point comp. At check in, I was not recognized for being a Explorist, but no big deal as pretty much everyone is. But when booking, I was only able to be assigned an ADA compliant room. I normally do not like ADA rooms due to the layout and weird bathroom accommodations and requested for a regular room, not even an upgrade which I am entitled to at Explorist but did not request as I get that hotels do not like upgrading and sometimes upgrades are now considered being close to an elevator or room with a "view" and not necessarily a suite. I really feel gouged on this trip and the only saving grace was the room was on points. Parking is $35.00 per day, I got a red bull in the afternoon, $7.81 and a coors light in the evening $8.95. requested for a quiet room and was assigned a room on the second floor next to the street which I can hear everything on a Friday night and not to mention that there were two parties downstairs which added to the noise. I really felt disappointed in the welcome and treatment as a loyalty club member. The rooms were decent but the atmosphere was broken with the poor treatment and price gouging. I would never pay $266 for this room as this was the going rate. TRIPADVISOR.COM USER 

Not coming back

Nov 6th, 2019

Where do I start.....well.....after a long drive from San Francisco....arrived at the hotel at 7pm. I got a Park out the front...no sign of a valet......started to get my suitcase out of the trunk and my hand luggage....a young guy came out...."are you staying here?" DUH. He was not dressed in a hotel uniform,just a check shirt and jeans and sneakers...did not look like hotel staff. I said yes and started towards the door with a big suitcase..he never even held the door open...halfway thru the door he says....you can't park there....to which I replied.....I am leaving the luggage at the front desk then parking my vehicle in the car park. So......I get to check in....the front desk staff are casually dressed....maybe, it's casual Friday. The young man takes my Reservation copy,credit card and says...Oh, you have been upgraded. I get to the room ....it is the standard room I paid for. Thanks for the upgrade. BS.I could not get the AC to work so I turned it off and opened a window.I was here for a conference at the Convention centre.Next morning early, I go down for breakfast..very quiet.....The waitress,again, casually dressed...I sat down..took the menu.ordered the orang juice $10 coffee $5 and pancakes with fruit $18. I asked was the orange juice freshly squeezed ..she nodded.She walked 15 feet away to the fridge and took out a gallon jug which you can buy for $8.50 at Vons ....poured the juice and brought it to the table...coffee arrived...it was cold....pancakes arrived...lukewarm....I said the coffee was cold to which She replied.....Oh, the machine is broken.....not a good start to my day...but, I did not complain. Went to the conference, came back at 4 pm, hanging out for a swim.....went to the pool.....overcrowded. Went to the front desk...why is the pool so crowded...well. They sell Day tickets to the public....WHAT ? From a security point of view alone this is not good. Had a shower......went out for dinner...came back to have a drink at the bar.....no bar menu...Oh Dear. The overall TRIPADVISOR.COM USER 

Just not quite there ....

Nov 4th, 2019

There is a lot that is good about this hotel - the location is fabulous at the heart of the Pike and so close to most of Long Beach’s main attractions. The staff were brilliant and very attentive, from housekeeping, to reception to the valet, not one put a foot wrong. And then there’s the lovely pool area with fabulous views of long beach. Now for the not quite there.... the rooms are clean but, there was a huge hole in the unit which looked messy and exposed bare chip board, apparently where a mini bar one lived that they decided to remove (the room has a fridge, so don’t fear!). The bathroom has no extractor so gets very steamy especially after two people shower concurrently. The shower head was broken ( it was quickly repaired). The phone wasn’t plugged in anywhere and so was non operational. I had to go down to order room service which really wasn’t great ( bbq wings that were spicy as hell and a Mediterranean salad which was meant to have feta but was served with Blue and was covered in mayo) and just couldn’t be bothered to go back down to report the problems. The phone never did get resolved. The rooms are also VERY small by Cali standards .... it would have been ok for 1-2 nights but my daughter and I were there for 6 nights and it was lacking storage space and the ability to manoeuvre for that length of stay. I really would expect more for the $206 plus tax that we paid. Maybe it was just our room? In which case avoid 519. Such a shame these small things let down the great service and location. TRIPADVISOR.COM USER 

Great Location

Nov 1st, 2019

Conveniently located next to Pike Outlets. Lots of great restaurants and shops all within walking distance. The aquarium is also very conveniently located within walking distance. Rooms are comfortable, updated and on trend. Bathroom tile and grout shows a little wear and tear, which disappointing for the price paid. Staff at the front desk were kind and helpful. TRIPADVISOR.COM USER 

Highly recommend

Nov 1st, 2019

We stayed at Hyatt Centric The Pike Long Beach in the last week of October, and we are both very happy with the hotel. The food, cleanliness, sleep, pool, everything was terrific and as advertised. I would highly recommend this hotel. It is good for a business stay, couples, family, they even hosted a wedding while we were there. The reception and restaurant staff are very helpful and professional. And the coffee machine in the room was a great addition as we are both heavy coffee drinkers. TRIPADVISOR.COM USER