Hyatt Herald Square New York

Four days of fun and family

Jul 21st, 2019

Central to everything we did, theater, ceremony, dining, sightseeing, best location for trains and getting around city. Hotel rooms are being upgrade. Beds need it, shower head, perhaps even some redesign of room, but is a classic smallish NYC hotel room. TRIPADVISOR.COM USER 

Fabulous find

Jul 17th, 2019

Walking distance of great food, transportation and shopping. Staff was courteous and very helpful We needed our ice packs frozen to transport our Junior's cheese cakes home and they were so accommodating. TRIPADVISOR.COM USER 

worse experience

Jul 17th, 2019

Advantage: The hotel's location is pretty good. It's very convenience to take subway, bus, and train. But we had the not good experience this time. When I check-in, the guy just gave me the key, then I check again about breakfast because I remember my fee including the breakfast. The guy let me check that, I feel surprised. About 10 mins later,he told me I had. Then he print the information again. I thick he did not careful to do that. When we check-out online, the information with check-out online is incorrect lead me to waste time to deal with it. The AC in the room is very noisy. TRIPADVISOR.COM USER 

Great stay, convenient location.

Jul 13th, 2019

Our stay at this Hyatt was great. Staff was very nice, room was small but comfortable and quiet. Location is walkable to Penn Station and Madison Square Garden as well as Chelsea, Times Square, Broadway and more as long as you are comfortable walking about 20 minutes. I am a Hyatt member and they knew my birthday was coming up and even gifted us a bottle of wine. Nice! TRIPADVISOR.COM USER 

Small rooms and unclean amenities. Maybe by NYC standards, this is a 3 star hotel, but it seems more like 2 star hotel

Jul 8th, 2019

The rooms are small. Besides the lobby, everything else seems to be unclean. Lobby bathrooms were dirty and there were stains on the shower. Also, the room seemed to have some dust and one of the beds was wet in the center. We had two queen beds, so we avoided the center of one of them because there was a wet substance when we entered the room after check-in. Staff was fine. TRIPADVISOR.COM USER