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at the Hyatt House Denver / Downtown
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Aug 31st, 2020
I so wanted to give this place a 5/5 but unfortunately I could not. Great lobby area, clean spaces in and around the desk. Super friendly staff! Unfortunately my dissatisfaction is about the condition of my room. Upon arrival I found the door propped open via deadbolt. Dishwasher had just finished, cold coffee in the maker from at least the last guest. Bed made and all things orderly but not the floors. Floors were covered in debris. Kitchen had crumps and leftovers from previous occupants. Bathroom, UGGFHHHH THE bathroom!! Hairs, hairs hairs. Long, tall, small, black, and they were not all of the head variety!!! Barf! If I’m lying, I’m dying. There were pubes on the floor. Two small almost gone rolls of toilet paper. The shower was gross. At first I figured someone had been interrupted mid cleaning and was to come back. They never came back. I spent a bit of time straight out of the Gate cleaning the shower myself so my wife could use it before we ventured out. I prepared to self mop by hand the floor But I stopped. Too big of a job without cleaning supplies. We just walked over all the towels and I had to tell the front desk someone needed to clean it while we were out. Also I left a $10 bill with a few item requests also hoping they may vacuum the entire unit that was gross. No dice. No housekeeping without special request we would find due to Covid, understandable. Hey, things get hectic and I don’t expect things to be perfect nor even close BUT the sheer disrespect of whoever left that room with food on the floors and pubes on the bathroom floor sure got us good. Plus whoever came to clean the bathroom after my specific complaint of it walked past a note with $10 bill requesting coffee and another pillow. Cmon, hospitality is not rocket science !!! Let’s gravitate back towards the positive. With exception to the employee who cleaned our room prior to check in, the staff are eager to talk with you and give you local checkout spots. Will consider staying here again but will probably check out a competitor with studio kitchen setup bc dagnabit, pubes on the floor is disgusting. It was obvious too. TRIPADVISOR.COM USER
terrible customer service
Jul 24th, 2020
I called prior to arrival to request our rooms on the same floor and was guaranteed they would be. Upon arrival we were told the rooms were on different floors and the front desk ladies response was "well I don't know what to tell you". She was rude and left the front desk for 20 minutes with my daughters credit card in hand. There must have been 20 people left in the lobby wondering if she was coming back ( we called the bank and cancelled the card immediately) The rooms were not what we had originally booked. kitchen was dirty, fridge had food still in it from previous guest and microwave was disgusting. TRIPADVISOR.COM USER
Apr 2nd, 2020
The staff were friendly and helpful; they even provided my dogs with treats and were especially attentive to my pets. I would definitely stay here again. The location was perfect. The rooms were spacious and the views were excellent. TRIPADVISOR.COM USER
Mar 13th, 2020
Front desk staff was rude.Simple question as to where we should park as opposed to paying $46 for valet through the hotel, was answered by one staff member with "I dont know" and the other with rude "there's parking lots around, just find one of those." TRIPADVISOR.COM USER
Amazing property and staff
Mar 11th, 2020
This is my first stay at a Hyatt House. I’m a Diamond member of Hilton and their rates this week were to high so I thought I’d try Hyatt. Well I’m so glad I did. I was a bit concerned at first but Marisa helped me with the error I made on the reservation and got me in the room I needed. I bring my own food and like to cook my own meals. She was awesome and everyone other team member at the property. Billy Ray you are lucky to have Marisa on your team! Don’t loose her 😊 TRIPADVISOR.COM USER
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