Hyatt House Naples

1345 5th Ave S | Naples, FL  [SEE MAP]Naples, FL  [SEE ADDRESS]

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at the Hyatt House Naples

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Guest Reviews

TripAdvisor Traveler Rating 3

Poor condition of hotel, with leaking shower door, etc. and expensive, but excellent service and excellent breakfast.

Mar 12th, 2020

Shower leaked all over bathroom every time it was used. Bottom hinge of shower door looked to be rusting away. Sink in bathroom was of poor design that got water all over vanity top each time it was used. {It was a rectangular sink and the faucet did not reach very far into the bowl.) Door to room stuck every time you tried to open it. A maintenance person came to fix this and it got better but you still had to push the door really hard to get it open. Breakfast was excellent. Customer service was excellent. Hotel lobby and bar area were pretty. Room was a standard hotel room. Microwave buttons were cracked, but it worked. It had a standard but in working order small refrigerator. Location was on a 6 lane highway, so although it was close to downtown Naples, you had to cross very busy streets and after trying it twice, we drove everywhere. Someone's car alarm went off repeatedly at night, waking us all up. There were bleached spots on the carpet in the hallways in front of some of the hotel rooms. I thought the price was high given the condition of the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Location pros and cons

Mar 10th, 2020

First the positives! Super friendly staff, nice large suite and awesome shower, good food, beautiful pool and walking distance to Tin City and downtown! The only negative aspect is the proximity to the small airport. On our pool day the jets and small planes were landing every minute or two and very close overhead. We would probably stay here again as it was only a minor annoyance and likely depends on the wind direction and which runway the planes are using. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay in Naples

Mar 10th, 2020

I stayed at the hyatt for work and was impressed by the large, clean rooms. The service was the best I have experienced on a work trip. The free breakfast included anything you could want, even an omelet station. I asked for a coffee around 4 pm at the bar and even thought it wasn't on the menu the bartender said not to worry and she went into the kitchen made me a coffee and wouldn't even charge me for it. The food at the pool/bar was honestly better than the food we had at the fancy restaurants in town. The chef even came out and visited our table and sent out a sample of the flan. They really went above and beyond here to make sure we had a great stay. The hotel is just across a small bridge to downtown 5th street. I was able to run in the morning down 5th street to the beach. It is 1.2 miles away and a beautiful run. It is also right across from TinCity which is a tourist shopping destination. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good experience at Hyatt House.

Mar 9th, 2020

The Hotel was very full due to it being high season in Naples. The breakfast that was served was very good. They had overflow outdoor seating which was pleasant when they weather allowed. The pool is large and very nice and well maintained. We enjoyed using the grill to cook on since so many of the restaurants were packed and required a long wait. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Valet Service!

Mar 8th, 2020

By far, Jeremy Smart was the friendliest, most reliable Valet my family and I have ever experienced at a hotel. He greeted us each day, provided great local recommendations and even went out of his way to ensure we had a safe pick up from downtown Naples. The Hyatt House was also a pleasant experience, however, people like Jeremy make our family vacation even more memorable. TRIPADVISOR.COM USER 

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