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at the Hyatt Place Charlotte Airport/Tyvola Road
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Awesome as always
Nov 26th, 2020
This is our go to place when we fly out of Charlotte.very close to airport, staff are very professional . rooms are clean,shuttle service is convenient.i think we have been using Hyatt properties around 15 years with no issues TRIPADVISOR.COM USER
Bathroom not Clean
Nov 15th, 2020
The room look great but needed a light bulb change. The maintenance did it with no problem and even removed a dead bug on the desk. However, when I went to take my shower the next morning, I notice a used bar of soap and hair in the shower area. I informed the manager of the situation. The manager apology and stated she would add points to my membership but never did. TRIPADVISOR.COM USER
Oct 20th, 2020
Was disappointed that hotel couldn't offer shuttle from the airport to hotel as they promised and wouldn't reimbursed our cost. Also room was not completely cleaned. Garbage was still in the room. Counter was sticky TRIPADVISOR.COM USER
GM needs to be Retrained
Oct 18th, 2020
The GM at check in messed up the payment and charge the wrong card. Then the room was not cleaned properly. Told the GM about the room she never did anything about it. It’s like she was concerned. Will be my last time stay at this hotel. TRIPADVISOR.COM USER
Very good, but ...
Jul 28th, 2020
Very good stay. Bed was great! Breakfast was limited, as is the norm now! Young lady at check-in was super nice. However, electronic key cards were not working anywhere in the building! That meant that young lady was required to walk guests to each room every time they wanted to get into their room. Don’t know how this affected our safety! Other - front door area had chewing gum, etc. on pavement. Sofa in room had stains. Small spot of possible mold in shower. No trash can in bathroom or vanity area. TRIPADVISOR.COM USER
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