Hyatt Place Chicago/Lombard/Oak Brook

2340 South Fountain Square Drive | Lombard, IL 60148-5699  [SEE MAP]Lombard, IL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Satisfied Guest

Mar 10th, 2020

HYatt Place provides a Clean, quiet, comfortable room at great value. Staff is very friendly and knowledgeable. Breakfast is complementry and has a variety of options. Note;the bacon and coffee are very good. Only negatiive is that the evevators are slow. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Weekend getaway

Mar 4th, 2020

Room was clean and the bed was very comfortable. The hotel is in a good location with easy access to interstate and area. Breakfast was very good. Internet was unusable, even for general searching. Bathroom was so small you had to stand over the stool or step into the shower just to shut the door. Not what I would expect. On Friday and Saturday evenings we had loud guests in the halls after their quiet time of 10:00 p.m. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Short Business Stay

Feb 23rd, 2020

Perfect for a quick business stay. Very clean room, friendly staff, and great breakfast for a reasonable nightly rate. The Hyatt Place offer other accommodations; pool, small bar, Starbucks on site. Limited options at the bar, be aware of that. My overall experience was very good considering the purpose I was there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Dirty bed and sheets

Feb 10th, 2020

The rooms look nice and clean, but they were not. The bed had been remade with dirty bedding. The comforter and the sheets were dirty and stained. It took until after 9:30 p.m. to get clean bedding put on the bed. Then I was still denied the team discount on the room because I didn't make the reservation ahead of time😞 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Knife in the back!!!

Jan 31st, 2020

My wife and I have given this hotel good business over the last 5+ years. We enjoy the area and instant access to pretty much anything you'd think to do. Our last visit was to celebrate her birthday late November. We checked into our room, freshened up, went to have seafood , came back, went to sleep. We checked out around 10am and were on our way. Unbeknownst to us Hyatt place of Oak Brook has adopted scamming to its business practices. We were unfairly/abruptly charged a fee for $200 for smoking....WE DON'T SMOKE!!!!. So while that may seem to be the climax of things it only got worse. We of course brought our concern to management after noticing the charge was later added to our CC bill a week or so after. (We didn't catch it to roughly 3 weeks later.) Complete waste of our time. They accused us smoking and also leaving butts in the garbage can. This was their only evidence. We exclaimed to management we are not smokers!!! Possibly the cleaning crew? Maintenance man? ...all we know is that it wasn't us. We got no where. They would not remove the charge from our card and were completely unreasonable, unresponsive, and uncaring to the validity of our concern. This scheme is very vicious. I would have never believed to have been treated this way after providing good business to this location. My advice to you... CHOOSE A HONEST HOTEL FOR LODGING, NOT THIS ONE!!...If you must stay with them, get the smartphone out and record/photograph the conditions you left your room in. (Completely ridiculous to "have" to do.) TRIPADVISOR.COM USER 

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