Hyatt Place Des Moines/Downtown

418 6th Ave | Des Moines, IA 50309-2407  [SEE MAP]Des Moines, IA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Avoid if at all possible - poor hygiene, rude staff

Aug 20th, 2019

Stayed for a few days in mid-August - 3 nights. I can't say I noticed any mold or mildew, in the room, but I left the last day with a terrible sore throat, and it hurt to talk. The plates at breakfast (and breakfast is not offered unless you sign up for their loyalty program - boo!) were TOTALLY FILTHY - I had to search numerous plates to find a clean one. They do not do any type of room service (which they told me repeatedly). You have to go down to reception, order your food, go back to your room, and then go back down to pick it up - presumably they kick you out if you wait at the reception? This was totally bizarre. The only redeeming feature: the cleaning staff were kind enough to replace the towels and replace the sheets, unasked. Definitely avoid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not Ready For Prime Time

Aug 20th, 2019

The good news is that the staff is cheerful and the self-serve breakfast on site is various. The bad news is that the staff is, shall we say, not focused on excellence. Our room went uncleaned for two days despite multiple requests - a situation that ended with the seemingly significant-to-them statement that the "General Manager will clean your room." The water pressure in the sink mysteriously dropped to a trickle. Most troubling, a promised pre-scheduled shuttle to the airport failed to materialize. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

big rooms and great breakfast

Aug 19th, 2019

This hotel is in a great location for downtown activities. The breakfast was very good and our room with a pull out sectional was large and comfortable. Our only poor experience was trying to have drinks and some food in the lounge. The drinks were expensive but bad and our must have been forgotten as it took 40 min and was barely warm when we received it. Otherwise, the service was good in all other areas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great 1st Impression

Aug 19th, 2019

Overall great stay. They were overbooked when i initially checked in but the staff was very nice and set me up at their "Sister Property" for the night around the corner which was very nice. The rest of my stay at Hyatt was great, the room was very comfortable and clean, and the staff was very friendly & helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staff and location are the best

Aug 19th, 2019

We have stayed here before and will stay here again. The staff appear to like each other and their jobs and it shows. Everyone we encountered was friendly. The valet is efficient and they retrieve your car quickly from the garage across the street. Well worth the $20. The rooms are clean and quiet. Used the workout facility and that was good too. TRIPADVISOR.COM USER 

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