Hyatt Place Indianapolis/Keystone

9104 Keystone Crossing | Indianapolis, IN 46240-2152  [SEE MAP]Indianapolis, IN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Average stay

Feb 27th, 2020

Room was nice as expected, but wind was blowing outside and there was a draft under the window unit. Room was clean and outside elevators, water and granola bars provided for free. It was very close to the Conference I was attending and the shopping mall. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

CHARGED ME FOR A SMOKING FEE WHILE VISITING WITH 2 MONTH OLD DAUGHTER

Feb 27th, 2020

Went to Indianapolis for the night to visit family after having a newborn. Checked in late just to sleep i believe i was there from 10 p.m. to 11 a.m. the next morning. I check out and a hour later my card has been charged with a smoking fee for 250.00 dollars. Me and my wife are non smokers and would never have our 2 month old daughter in a room with smoke. Called to ask what it was about and everyone i spoke to claims they did not work that day and would pass it on. Terrible experience. Very unprofessional. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hyatt Place Indianapolis/Keystone - Business Meeting

Feb 24th, 2020

It was overall a very good stay minus a small snafu when checking in. While checking in I was given access to another room that was already occupied by another individual and didn't know until I used my key to open the door. When I went back downstairs they promptly provided me with another room and no issues after that. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Boat and Travel Show Weekend

Feb 23rd, 2020

This was a great property. It is located in a business park about 2 minutes away from a mall and many restaurants. The staff was very accommodating. The room was clean as were all shared/common areas of the hotel. Breakfast was enjoyable as well. I would recommend this hotel to anyone wanting to stay in this area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A true sample of excellent hospitality!

Feb 23rd, 2020

Me and my family stayed here for a wedding, everyone in the family just loved it. Staff was exceptional they went way above and beyond to make sure the whole group was well taken care of, always smiling and were ready to help. All respect for the team there, they do a great job. TRIPADVISOR.COM USER 

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