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at the Hyatt Place Las Vegas
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best customer service
Jan 12th, 2021
I'm in hotels 5 months out of the year and the employees here where so nice and polite, they made you feel comfortable, and just want to say HI back to them, and thank them for being there for you. This stay was during COVID and still the place operated smoothly and with grace. TRIPADVISOR.COM USER
Avoid at all cost!
Jan 10th, 2021
You will regret staying here unless you are a troll. Rooms cramped, dated, toilet seat almost fell off, bathroom fan loud as a jet engine, heat very loud on and off all night etc. I have been a Hyatt fan my entire life but this one needs to be bulldozed. Terrible TRIPADVISOR.COM USER
Not recommended right now - cleanliness and maintenance issues, poor customer service
Jan 5th, 2021
Stayed here for a few days at the end of the year while on business and the hotel standards have fallen off severely compared to other stays I've had here. I know, blame it on Covid, but there's no excuse for rotted food in the in-room refrigerator from previous guests or a lack of customer service (no manager or housekeeping on duty during the afternoon, or so I was told). I'd recommend skipping this hotel for now and checking back after the pandemic. I've stayed here pre-covid and considered it a good value, with great service. Also, you should be warned that the nearby airport flight patterns take planes directly over the hotel this time of year. They are LOUD if that bothers you light sleepers. TRIPADVISOR.COM USER
Nov 30th, 2020
We had a wonderful stay while visiting family in Vegas. Nick, James. Brian, Ileana, CJ and Magda were so pleasant and just a joy to meet and work with. Keep up the good work. I will be back. The hotel was very clean and they were going above and beyond. TRIPADVISOR.COM USER
Very clean, friendly staff!
Nov 29th, 2020
Very close to the main Las Vegas strip, super accommodating, clean room that I was able to book last-minute, fast check-in process with minimal contact. Everyone followed safety precautions and wore masks. TRIPADVISOR.COM USER
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