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at the Hyatt Place Memphis/Germantown
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Rethinking my membership
Aug 26th, 2020
There were holes in the sheets of both rooms I stayed in. The bathroom and entry doors as well the headboards and walls were filthy. So were the bathroom floors and shower/tub. Even the curtains were dirty. The blanket on the bed had yellow stains and the mattresses were horrible. The trash cans are not lined which allows trash to seep through the mesh. TRIPADVISOR.COM USER
Aug 22nd, 2020
We are road tripping across the US and needed a place to stay for the night. The staff is friendly and really helpful. The hotel is older, but you can tell it’s had some upgrades. It is located in a quite area and we felt very comfortable staying over. Our room was clean, so clean you could smell all of the disinfect used in the room was recent. Which is a comfort to us while dealing with the current pandemic. Definitely consider staying here 😊 TRIPADVISOR.COM USER
Don’t do it!
Jul 25th, 2020
We are in Memphis twice a month. This was our first experience here. We booked 2 nights. Every floor and hallway smelled like marijuana. Although our room seemed visually clean, the smell of weed came through the vents. There wasn’t a hairdryer & the front desk clerk, Natalie, refused to accommodate. The sink drained so slowly, that we had to be super careful when washing our hands as it would fill to the top. The shower had a leaky glass door that although pretty, resulted in water all over the bathroom floor with no extra towels to clean it up. There are plenty of other options around. Choose a different hotel. TRIPADVISOR.COM USER
No cleaning, no clean towels
Jul 19th, 2020
Upon arrival was told the rooms would not be cleaned our entire stay. Also we would need to put trash and dirty towels in hall and get clean towels in lobby. Went to get clean towels one evening and was told they didn’t have any to try again the next day. So we are not supposed to take a bath at end of day. Was told we could use the floor towel if needed. Also the breakfast consisted of cereal and oatmeal. TRIPADVISOR.COM USER
Jun 29th, 2020
We just stayed here for a night and they were offering reasonable rates, so we booked it. They were very locked down due to Covid-19 which was actually kind of nice. Everything was VERY clean and they were offering breakfast (which no other hotels had due to the virus.) The rooms were nice, beds were comfy, and it was quiet. The only reason it's not getting a 5 star rating is because upon checking out, we were asked, by another guest, where we parked because over 15 cars had been broken in to and cops had already been outside. It was NEVER mentioned to us. If you've got 5 cops in your parking lot, it's definitely something I'd want guests to be aware of. Pretty much the only way people were finding out was going downstairs to your vehicle and SURPRISE! Hopefully, they did have cameras because I never saw a single one upon arrival. TRIPADVISOR.COM USER
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